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McGrath Arlington Kia
Palatine, IL
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 305 reviews
August 06, 2023
BUYER BEWARE! We were interested in a 2024 KIA Carnival and scheduled an appt. to look at it. The internet sales person confirmed it was on the lot since it was an We were interested in a 2024 KIA Carnival and scheduled an appt. to look at it. The internet sales person confirmed it was on the lot since it was an hour drive for us to get there and we didn't want to make the trip for nothing. Once we arrived, we were informed that the vehicle was not there and was still being transported to the dealership. Frustrated, we immediately left. We were shortly contacted by the same internet sales person that apologized and said the owner had used the vehicle and it was instead at the Highland Park Kia. Reluctantly, we decided to make the extra 35 minute drive to look at it there. Once we arrived, it took them a while to locate the car, but once they did, we were very displeased. The owner had taken his family on a trip to Missouri using the van and it was covered in white dog hair, sand, and was covered in fingerprints. It also had 1300 miles on it, but was not advertised as a demo vehicle. The manager sort of apologized and said he could not help what the owner did with the vehicles. He offered to crunch some numbers. What he came back with was well above the advertised price. I had a screen shot of the online price that included a "McGrath discount" and we had also already received the sticker from the online sales person that was below what he was offering. The dealership is falsely advertising the price and then the manager condescendingly acts like we don't understand how car buying works. Please save yourself the time and skip Kia McGrath in Palatine and Highland Park. We wish we had. More
by Anonymous
Employees Worked With
Not the employees we worked with, but it is making me answer that question before submitting review. , Dave Chavich, Steven Alisauskas
July 27, 2023
Excellent service ! !!!! Thank you Izaac and Kyle for helping me choose this beautiful car! Totally recommend. Make the right choice and go purchase your dream car at M !!!! Thank you Izaac and Kyle for helping me choose this beautiful car! Totally recommend. Make the right choice and go purchase your dream car at McGrath Arlington heights and I promise, you are well taking care of More
by Cristina
Employees Worked With
Izaac Robinson
July 19, 2023
How are you going to spring a 10k fee at the end and then say "it's not mandatory but we can't sell you the car without it?" Tell me how that isn't a mandatory fee. Don't go here. Go to Raymond up north or C say "it's not mandatory but we can't sell you the car without it?" Tell me how that isn't a mandatory fee. Don't go here. Go to Raymond up north or Classic northeast of here. More
by Simonsays1717
Employees Worked With
I don't remember their names
May 14, 2023
Purchased a used truck at McGrath Kia. Found this place while on the way to the car wash. I was in the market for years doing lots of research on option packages to meet my needs. Found a Found this place while on the way to the car wash. I was in the market for years doing lots of research on option packages to meet my needs. Found a truck on the lot that surpassed my needs and was too good to pass up! Made an appointment with Angela Nicoll and she was very knowledgeable about functions on the truck. The truck's road test proved to be the biggest selling point to me. The overall transaction was smooth and very informational. I'm very happy with my purchase and extended warranty. More
by rallidex
Employees Worked With
Angela Nicoll
April 13, 2023
Terrible experience with this dealership. Run away from this place! They suck you in with one on line price and then tack on thousands of dollars more, so a used car costs at least $5,000 Run away from this place! They suck you in with one on line price and then tack on thousands of dollars more, so a used car costs at least $5,000 - $6000 more than advertised. We were told that they advertise low to get you to come and look at the car and then they give you the price they need to sell it for. I would never go to this dealer again. We were told that the additional amount was for prep fees, which they said they did not have to do anything with the car because it was in good shape. After another hour we negotiated a price which I was not happy with but we needed a vehicle and did not want to start our search all over again. As soon as the price was agreed upon, we were told we had to get the car off their lot. I did not even have a purse or license and the sales staff and manager turned nasty on us and said it had to be off their lot and to park it across the street where the cars are for auction until we could come and pick it up. Once the purchase was made, no one even continued to speak to us. Seriously, never would I recommend this place and its sale staff. The salesman was very nice until we start talking price and until we would not agree to pay all of the thousands of dollars added to the price of the used vehicle. If I could give it 0 stars for how we were treated once they had made a sale, I would. More
by Terrible Customer Service
Employees Worked With
Phil
