
McGrath Arlington Kia
Palatine, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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My mom's car overheated because the coolant hose popped off. Was towed to Kia and then we were informed that they just clamped it back on and asked if we wanted a coolant flush, we stated we did NOT want o off. Was towed to Kia and then we were informed that they just clamped it back on and asked if we wanted a coolant flush, we stated we did NOT want one due to the fact that it wasn't needed and the total of the repair was going to be $302.90. Well when I dropped her off to get her car a couple days later, the total came out to be $412 plus some change. We asked why did the price go up and the guy stated that it was because they DID end up doing a coolant flush saying we gave them permission to do one. So this guy LIED, his name is Humam Totonchi, put into the system that we gave permission to do so. Well we ended up leaving only paying the original total of $302.90 and going on our merry way. Today, the day after we picked up the car, Humam informed us that we are still responsible for paying the remaining balance and it will be charged to our account. Im not even sure if that is doable but either way, this place really f**ked up. NEVER go here unless you want to be charged for things you DON'T want or want to basically be pondering WTH is going on due to the lack of communication. More
If I could give zero starts I would! They are Liars and have no integrity. DO NOT GO HERE!!!! They will say everything you want to hear to get your money and then offer zero customer ser They are Liars and have no integrity. DO NOT GO HERE!!!! They will say everything you want to hear to get your money and then offer zero customer service afterward. The "McGraph Protection Package" is 100% a scam that they FORCE you to buy, which was a red flag I should have listened to. Use Caution and NEVER buy through them. More
Same experience as many others. We were given a price via text message. Went out and drove what we thought was the car as it looked the same but it had 20k more miles on it. Turns o We were given a price via text message. Went out and drove what we thought was the car as it looked the same but it had 20k more miles on it. Turns out that car wasn’t even there even though I called and confirmed before we drove out. The price was wrong by thousands compared to what we were told and the “deal” that I built on their website before going out. Finance manager then adds $5k in “options” despite my saying I didn’t want them. A $14k car online was $19k once we got there. Sales person was nice but was set up for failure by an incompetent staff and condescending finance manager. Bait and switch scam happening here. More
Leased a 2022 Kia Sportage here. The car has had continuous problems with no resolution. Car has been at this dealership's service dept 4/5 times. Service dept claims they cannot fin The car has had continuous problems with no resolution. Car has been at this dealership's service dept 4/5 times. Service dept claims they cannot find anything wrong with the car, and the car is returned to me as it came in. Alarm goes off repeatedly, battery dies. The car has to be jumped every time it has to be used. Currently awaiting a phone call from Manny so that I can bring the car in for service. Service dept claims they do not have any loaners at this time. It's been months with this car's problem, and I'm paying for a car that doesn't work. BEWARE: DO NOT BUY/LEASE HERE UNLESS YOU WANT TO BE STUCK WITH A CAR THAT DOESN'T WORK More
We bought a car there and also purchased an extended warranty. The service department fixed the drivetrain, under warranty, and within 1000 miles the engine blew. They then manufactured the alibi that warranty. The service department fixed the drivetrain, under warranty, and within 1000 miles the engine blew. They then manufactured the alibi that we'd installed something that voided the warranty. The next step is talking to Kia or giving up a now worthless car that Kia Credit is holding the note for. Most inept and unethical dealership I've ever seen. I thought this kind of experience was just online horror stories. Nope - just go to McGrath Arlington Kia and you can have it too! More
Once the dealership was aware of me being interested in the vehicle they reached out to set up an appointment and kept in contact with me through the entire experience. Very good customer service. the vehicle they reached out to set up an appointment and kept in contact with me through the entire experience. Very good customer service. More
Horrible place. Agreed on a price on the phone. We see the car and really like it and the the try to add on $15 k in xxxxxxxx because the current market would allow Agreed on a price on the phone. We see the car and really like it and the the try to add on $15 k in xxxxxxxx because the current market would allow it. Steer clear More
BUYER BEWARE! We were interested in a 2024 KIA Carnival and scheduled an appt. to look at it. The internet sales person confirmed it was on the lot since it was an We were interested in a 2024 KIA Carnival and scheduled an appt. to look at it. The internet sales person confirmed it was on the lot since it was an hour drive for us to get there and we didn't want to make the trip for nothing. Once we arrived, we were informed that the vehicle was not there and was still being transported to the dealership. Frustrated, we immediately left. We were shortly contacted by the same internet sales person that apologized and said the owner had used the vehicle and it was instead at the Highland Park Kia. Reluctantly, we decided to make the extra 35 minute drive to look at it there. Once we arrived, it took them a while to locate the car, but once they did, we were very displeased. The owner had taken his family on a trip to Missouri using the van and it was covered in white dog hair, sand, and was covered in fingerprints. It also had 1300 miles on it, but was not advertised as a demo vehicle. The manager sort of apologized and said he could not help what the owner did with the vehicles. He offered to crunch some numbers. What he came back with was well above the advertised price. I had a screen shot of the online price that included a "McGrath discount" and we had also already received the sticker from the online sales person that was below what he was offering. The dealership is falsely advertising the price and then the manager condescendingly acts like we don't understand how car buying works. Please save yourself the time and skip Kia McGrath in Palatine and Highland Park. We wish we had. More
Excellent service ! !!!! Thank you Izaac and Kyle for helping me choose this beautiful car! Totally recommend. Make the right choice and go purchase your dream car at M !!!! Thank you Izaac and Kyle for helping me choose this beautiful car! Totally recommend. Make the right choice and go purchase your dream car at McGrath Arlington heights and I promise, you are well taking care of More