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McGrath Arlington Kia
Palatine, IL
333 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 333 reviews
July 19, 2023
How are you going to spring a 10k fee at the end and then say "it's not mandatory but we can't sell you the car without it?" Tell me how that isn't a mandatory fee. Don't go here. Go to Raymond up north or C say "it's not mandatory but we can't sell you the car without it?" Tell me how that isn't a mandatory fee. Don't go here. Go to Raymond up north or Classic northeast of here. More
by Simonsays1717
Employees Worked With
I don't remember their names
May 14, 2023
Purchased a used truck at McGrath Kia. Found this place while on the way to the car wash. I was in the market for years doing lots of research on option packages to meet my needs. Found a Found this place while on the way to the car wash. I was in the market for years doing lots of research on option packages to meet my needs. Found a truck on the lot that surpassed my needs and was too good to pass up! Made an appointment with Angela Nicoll and she was very knowledgeable about functions on the truck. The truck's road test proved to be the biggest selling point to me. The overall transaction was smooth and very informational. I'm very happy with my purchase and extended warranty. More
by rallidex
Employees Worked With
Angela Nicoll
April 13, 2023
Terrible experience with this dealership. Run away from this place! They suck you in with one on line price and then tack on thousands of dollars more, so a used car costs at least $5,000 Run away from this place! They suck you in with one on line price and then tack on thousands of dollars more, so a used car costs at least $5,000 - $6000 more than advertised. We were told that they advertise low to get you to come and look at the car and then they give you the price they need to sell it for. I would never go to this dealer again. We were told that the additional amount was for prep fees, which they said they did not have to do anything with the car because it was in good shape. After another hour we negotiated a price which I was not happy with but we needed a vehicle and did not want to start our search all over again. As soon as the price was agreed upon, we were told we had to get the car off their lot. I did not even have a purse or license and the sales staff and manager turned nasty on us and said it had to be off their lot and to park it across the street where the cars are for auction until we could come and pick it up. Once the purchase was made, no one even continued to speak to us. Seriously, never would I recommend this place and its sale staff. The salesman was very nice until we start talking price and until we would not agree to pay all of the thousands of dollars added to the price of the used vehicle. If I could give it 0 stars for how we were treated once they had made a sale, I would. More
by Terrible Customer Service
Employees Worked With
Phil
April 06, 2023
My experience at McGrath Arlington Kia was great. It was fast and easy with no pressure. I worked with Allen Goodwin. He was very knowledgeable and patient. It was fast and easy with no pressure. I worked with Allen Goodwin. He was very knowledgeable and patient. More
by DRich
Employees Worked With
Allen Goodwin
