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McGrath Arlington Kia

Palatine, IL

2.7
306 Reviews

1400 E Dundee Rd

Palatine, IL

60074

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Showing 306 reviews

May 10, 2022

I stopped by twice to do test drive on Tesla with prior appointment. Both times car was not available because of the battery issues More

by Kirill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Syriani
May 07, 2022

Zack and Chris are the best people to work with, this Kia dealership is by far the best in Chicagoland! More

by Earl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
April 15, 2022

The staff at this dealership are deceptive and blatant liars. I have included evidence of my conversation with one of the sales associates. I asked if they are still selling at MSRP and she told me there More

by demetramb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gigi
Apr 22, 2022 -

McGrath Arlington Kia responded

You keep using a False name here. You keep going on different sites claiming false information. We are pursuing legal action if you do not remove this from all sites. You submitted a credit app for us to run your credit. You are also upset that you did not get the car at the price you wanted. Please look at what you are stating. We do not have market adjustments on our cars. Please go and buy your car in GA as you stated and let us continue to sell cars to customers that appreciate good service and great deals from a dealership that has been around for over 70 years.

February 26, 2022

I worked with George’s Res and Firas Syriani to find a vehicle for my 70+ mother who was looking to replace her 2006 car. They understood what we were looking for and my concerns. Good salesman and good s More

by E83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Res, Firas Syriani, Cody Hamel
January 31, 2022

0 stars but thanks for the unlimited free water bottles you guys constantly offered. Workers here are unprofessional & they have terrible negotiations skills. When I arrived, I noticed that the cars on the More

by Dont Ignore The Red Flags!
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Res
January 19, 2022

I have bought 2 cars from this dealership. Ferris was a top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicato More

by CINDYKEHDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe and Dave
January 17, 2022

Terrible experience, didn’t call me back 3 times and I had to go in there for help, forgot my original deal when came back to get my car. Terrible experience trading my car to them took months to pay off More

by Mbucek
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vince Balachia
January 15, 2022

I went to McGrath Arlington Kia today looking to buy a 2022 Kia K5 GT line. Before I arrived at the dealership, I had spoken to a wonderful internet manager that gave me all the information about the vehi More

by Christian Delatorre
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Duplancich
December 30, 2021

I surf the web each day looking for a Ram 1500 Limited. I found one at your dealership and inquired and a Frank S responded so I asked if he could provide me with some pictures because I knew it wouldn’t las More

by Dissatisfied customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank S
December 17, 2021

I wouldn't recommend dealing with them in any way – totally untrustworthy of your business. Went for a test drive on Friday, agreed on a price for the car – but was told the trade-in value was way bel More

by hawthorne272
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garrrett Jarnebro and Chris (SalesManager)
Dec 21, 2021 -

McGrath Arlington Kia responded

Good afternoon, we are looking into this as we take our customers feed back very seriously. I am unfamiliar with those people you are saying you worked with as well. If you could confirm your contact information or reach out to our General Manager Trevor Arnold at 319-366-4000 or tarnold@mcgrathauto.com, we would much appreciate learning more about your experience.

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