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McGrath City Honda

Chicago, IL

Overview
Reviews
Vehicles
4.3
751 Reviews
Call Dealership (773) 966-0490

6720 West Grand Avenue

Chicago, IL

60707

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Showing 751 reviews

October 29, 2021

They lie, price a car,Then when you buy repriceTried to They lie, price a car, Then when you buy reprice Tried to charge 2000 over asking Took 3days to get a price Don’t waist your time with this place More

by Noputt62902
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Mike will not bother to answer his emails, Juan Cruz, Clara Sassone
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Nov 01, 2021 -

McGrath City Honda responded

Thanks for taking the time to share your experience. Our customers are very important to us, and it's disappointing to hear we may have let you down! Providing upfront, honest service is something we're known for so your review is concerning to us. Please reach out to Dana Grande, our Customer Relations Manager, at dgrande@mcgrathcity.com or 773-836-3904 at your earliest convenience.

Helpful 1
October 29, 2021

I like that I can wait while my car is worked on. Servuce prices have been going. That's not good More

by ajdellutri
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Nov 01, 2021 -

McGrath City Honda responded

Thank you so much for taking the time to share your feedback with our team at McGrath City Honda. We agree; our prices are comparatively higher than your local dealership because we don't compromise on our service. We look forward to working with you again soon! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

Nov 01, 2021 -

ajdellutri responded

But, $59 for an oil change? That's really steep! It used to be around $25. I also used to get coupons for a lower price.

Helpful
October 28, 2021

Always providing great customer service. Thanks again team McGrath. See you on the next visit! More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
Report | Print
Oct 29, 2021 -

McGrath City Honda responded

It's always our focus to provide excellent service to our guests at McGrath City Honda. Thank you for giving us a 5-star review, Larry. We are looking forward to your next visit! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

Helpful
October 25, 2021

They have great customer service ,skills, they were friendly , service was fast . Very organized & attentive More

by nroldan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
Report | Print
Oct 26, 2021 -

McGrath City Honda responded

Thank you! Your feedback about our service at McGrath City Honda made our day even better! We will be happy to assist you again in the future.

Helpful
October 19, 2021

Alphonso was great to work with. Honda was vague about problem with complete transmission failure. Reset codes after 28 days and said they’ll replace transmission if they come up again. Wow I feel reall More

by ssred
Friendliness
Recommend Dealer
No
Employees Worked With
Alphonso
Report | Print
Oct 20, 2021 -

McGrath City Honda responded

We're sorry to hear about your experience. It pains us to hear that our customers had a less than amazing experience in our dealership. We truly stand behind our brand, and when failures do come up, our staff works hard to handle them best way possible. We would like to hear more about your concerns so we can make things right. Please reach out to Dana Grande, our Customer Relations Manager, at dgrande@mcgrathcity.com or 773-836-3904 when you are available. We hope to hear from you soon!

Helpful 1
October 19, 2021

The staff is nice and very professional. Qwick service. Will recommend their dealership to all More

by sashkotz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
Report | Print
Oct 20, 2021 -

McGrath City Honda responded

Thank you for spreading the word about McGrath City Honda! We're happy you had an excellent experience. We hope to take care of your needs again! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

Helpful
October 14, 2021

Service with McGrath Honda is fast affordable they taking you with all steps of work you should to do nice place to do business with. More

by Albert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hasan Aljiti
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Oct 15, 2021 -

McGrath City Honda responded

Thank you so much for your lovely five-star review, Alberta! McGrath City Honda strives to be efficient, affordable, and professional. We hope you will continue to use our services! - Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

Helpful
October 13, 2021

Very nice and and explain to you what's going on all the while you wait More

by Pat1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Miller, Jeremy Sanchez
Report | Print
Oct 14, 2021 -

McGrath City Honda responded

Thanks, Pat, for reviewing McGrath City Honda with five stars. We're happy to hear such kind appreciation for our staff, as they work hard every day to take care of our customer's needs. Have a great day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

Helpful
October 13, 2021

I had scheduled a test drive, arrive and waited at front desk for 15 minutes before someone greeted me, and then took me to the sales room. Here I waited nearly 45 minutes with the salesman for the car (tha More

by mattbodenstab
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raj
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Oct 14, 2021 -

McGrath City Honda responded

Hi, Matt. We're sorry to hear that you didn't have the best experience purchasing your new vehicle. We want our customers to leave with complete satisfaction, and hearing we could not accomplish that with you pains us. We want to hear more about your visit, please contact Dana Grande, our Customer Relations Manager, at dgrande@mcgrathcity.com or call 773-836-3904 at your convenience. We hope to hear from you soon and earn you back as a valued customer!

Helpful
October 05, 2021

Bill help me with my issue. Excellent service thank you. He understood my problem Took care of it More

by msprwomen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
Report | Print
Oct 05, 2021 -

McGrath City Honda responded

Thanks for reviewing McGrath City Honda. It's great to know that our staff was able to serve you so well! Have a spectacular day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

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