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McGrath City Honda
Chicago, IL
751 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 751 reviews
October 27, 2018
Stole my money! Recently returned a lease that I originated at McGrath Honda. The dealership sold me an excessive damage waiver at a cost of roughly $20/month that wo Recently returned a lease that I originated at McGrath Honda. The dealership sold me an excessive damage waiver at a cost of roughly $20/month that would waive up to $7,000 in damage when I return the vehicle. Several months before the end of my lease I called McGrath and spoke to Igor (said he was a leasing manager) to ask what I needed to do to address the few dings and scratches I had. He told me to just return the vehicle when scheduled to and the waiver would cover it. I asked him to send me a copy of my policy (could not find it with my original documentation). He said he would but I never received it. Long story short...I was billed for the damage that was supposed to be covered through this policy. Honda financial informed me that I would have needed to file a claim prior to returning the vehicle for it to be covered (but they could find no record of my coverage). When I called McGrath again to find out why I was given incorrect information they said they would have someone from their finance department call me. They never did. Repeated calls for them to mail or email a copy of my policy have gone ignored (I moved out of state so have been unable to go in person). I am starting to believe they pocketed the money I paid for the damage waiver and never submitted the policy premiums. More
by RyanD
Employees Worked With
Igor
Helpful October 26, 2018
Great Service Excellent customer service and very reasonable pricing. It was done quickly while I waited. They even washed my car at no additional charge. Would rec Excellent customer service and very reasonable pricing. It was done quickly while I waited. They even washed my car at no additional charge. Would recommend for sure. More
by Bbop84
Employees Worked With
Bill Miller
October 25, 2018
Service I came in for my regular oil change, it was a little busier than usual, but my person taking car of me kept me updated, pleasant experience. I came in for my regular oil change, it was a little busier than usual, but my person taking car of me kept me updated, pleasant experience. More
by Peaches
Employees Worked With
Bill Miller
October 21, 2018
Nice place to be! I just move from Orlando FL to Chicago IL and this dealer is just 3 min from my new home. I like the place because it is a very nice and small place t I just move from Orlando FL to Chicago IL and this dealer is just 3 min from my new home. I like the place because it is a very nice and small place to walk and the personal is SO friendly!!! 100% recommended! More
by Luisqui 1971
Employees Worked With
Ethan Giddens, Ricardo Ferrusquia
October 20, 2018
Review Great service! Alex was so helpful and courteous. He explained what I needed to do to keep my car well maintained. He also called as soon as the cars Great service! Alex was so helpful and courteous. He explained what I needed to do to keep my car well maintained. He also called as soon as the cars was ready and it was a quick oil change! More
by Ssitzes
Employees Worked With
Alex Quimso
October 19, 2018
Steer clear of the service department 55,000 miles on the vehicle (purchased at this dealership) losing power mid drive. Continuous issue on every trip. Dealer somehow unable to duplicate 55,000 miles on the vehicle (purchased at this dealership) losing power mid drive. Continuous issue on every trip. Dealer somehow unable to duplicate it. Took vehicle in three times. Took me for $200.00 in unnecessary repairs, time off work. A serious safety issue – Honda & dealer not concerned, "nothing they can do". Bought Honda because of brand reputation. Never again. Read reviews on other platforms... "could not duplicate" is their standard answer 11/06/18 update: Dana asks to call & discuss. But offers no help. Looks like they care. Fake concern. Don't be fooled. More
by yola
Employees Worked With
Dana Grande , Ethan Giddens
October 12, 2018
Oil change My service was good Michael always give good customer services. I akways come back because of yhe services they provide. I purchased my car here so I My service was good Michael always give good customer services. I akways come back because of yhe services they provide. I purchased my car here so I always come back for my services. More
by Honda
Employees Worked With
Michael Tapia
October 11, 2018
Great I didn't buy my CRV here, but I won't go anywhere else for service. Ethan and the crew are always thorough and timely. I didn't buy my CRV here, but I won't go anywhere else for service. Ethan and the crew are always thorough and timely. More
by Johnnyfur
Employees Worked With
Sharon, Ethan Giddens
October 06, 2018
Awesome Great service everyone is great here. The waiting is tiresome but the coffee is good! Thanks you very much Susan Lynch Honda Fit owner who love it Great service everyone is great here. The waiting is tiresome but the coffee is good! Thanks you very much Susan Lynch Honda Fit owner who love it More
by Susan
Employees Worked With
Michael Tapia
October 05, 2018
Service review My service was excellent Nelson and Cassie were great! I love coming here never any issues or problems my car is working great Will be be coming back My service was excellent Nelson and Cassie were great! I love coming here never any issues or problems my car is working great Will be be coming back More
by Mj
Employees Worked With
Cassie, Nelson Diaz
