McGrath City Hyundai

We needed to find a car for our daughter. We located the dealership as being close to home and liked their friendly and helpful terms on the website. Those items of friendliness and car warra We located the dealership as being close to home and liked their friendly and helpful terms on the website. Those items of friendliness and car warranties came true. Our salesman Bob was perfect for our purchase decision of whether to buy a new Hyundai Venue or shopping for used. Honestly helped weigh the pros and cons for our daughters situation and ultimately we purchased new for all the warranty protections and dealership help. Everyone was friendly and thankful for our business. Of special note - they have the best coffee machine ever. Worth a visit. More

The staff were friendly and welcoming, but I had several serious concerns after the purchase. The vehicle was advertised as Hyundai Certified, yet after contacting Hyundai directly I was told the vehicle is serious concerns after the purchase. The vehicle was advertised as Hyundai Certified, yet after contacting Hyundai directly I was told the vehicle is not listed as Hyundai Certified. I was also presented with an additional certification-related charge at the dealership that I had not expected from the online listing. I also discovered GAP coverage in my paperwork even though I had specifically said I did not want it, and some of the documents I received after the sale were incomplete/missing pages. Communication after the sale has also been difficult, especially getting written responses by email. Friendly experience in person, but unfortunately the paperwork, certification discrepancy, and follow-up have left me disappointed. More

Avoid McGrath City Hyundai Service Center at all costs. This was, without a doubt, the worst service experience I have ever had. My car was kept here for seven days for a warranty repair. At 12:50 PM, I This was, without a doubt, the worst service experience I have ever had. My car was kept here for seven days for a warranty repair. At 12:50 PM, I received an official text message stating that my vehicle was ready for pickup. When I arrived, however, my car was not ready. Instead of apologizing, the service advisor was extremely rude, aggressive, and even yelled at me, saying, "Anyone could have sent that message. I didn't send it." They refused to take responsibility for the notification sent by their own service department. To make matters worse, they initially refused to release my vehicle, claiming it was at a different facility. I was forced to wait for hours and had to pay for three separate Uber/taxi rides out of my own pocket because of their poor communication and misinformation. The staff's behavior was intimidating and completely unprofessional. When I asked to speak with a service manager or supervisor, my request was flatly denied. This service center is disorganized, unprofessional, and untrustworthy. I would strongly recommend taking your vehicle elsewhere for any repairs or maintenance. More

This has to be the worst franchised repair facility in Chicago. My vehicle is there for the 4th time on a sunroof malfunction and leak issue. Besides not being able to fix it, communication is non-existen Chicago. My vehicle is there for the 4th time on a sunroof malfunction and leak issue. Besides not being able to fix it, communication is non-existent. They give you a number to text but don’t respond to it. When you call, you get an operator and placed on hold, if lucky - most times it’s to voicemail with no call back. We dropped off on Monday for a couple day diagnostic and haven’t received a word by Saturday despite multiple attempts. We emphasized the need for our car for Christmas and still nothing. Shame on me for going back to them, but my manufacturer claim started with them and I can’t change now. Seriously, all you have to do be better is communicate with the customer. More