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McGrath City Mazda

Chicago, IL

4.6
642 Reviews

6722 W Grand Ave

Chicago, IL

60707

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Showing 642 reviews

February 04, 2022

Arrived 9am for a planned oil change and tire rotation. Still was waiting for car at 12:45pm. Also, upon lease signing, I was told by the finance guy, (no longer there) all maintenance would be covered and More

by CarGurux84
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance Guy
Mar 28, 2022 -

McGrath City Mazda responded

We're sorry your visit was less than exceptional. We strive to ensure all our customers have an exceptional car-buying experience, even after the sale. We would love it if you would reach out to Ashley Lazzara, our Customer Relations Manager at (773) 632-5660 to discuss your experience in more detail.

Jun 21, 2023 -

McGrath City Mazda responded

Hello valued customer, our team overly apologizes for any inconvenience that didn't display our normal McGrath five star standard, that you may have experienced! If you would like to discuss your concerns further, please don't hesitate to reach out to our office! McGrath City Mazda looks forward to hearing from you!

January 25, 2022

Adrian was so helpful and easy to work with. He provided me all the answers I had with the car I was purchasing and with the value of the car I was trading in. I had inquired about the car during the week More

by Janiban86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Chaidez
January 11, 2022

Yazmin provided a fantastic service during and after my purchase process. Will 100% recommend the dealer and Yazmin to friends. More

by patricia.ordaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yazmin
January 01, 2022

They were very efficient They made a picture of my car They were very efficient They made a picture of my car since I arrived in the shop to check all the surroundings and also I got a free inspection ch More

by petras_aurelian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kostas Kopelas, Justine Ritchie
December 29, 2021

Everyone was attentive. The young man who greeted me was very polite. He made sure I was informed at all times. More

by n2williams
Recommend Dealer
Yes
Employees Worked With
The young guy who waited on me was great., Justine Ritchie
December 29, 2021

McGrath Mazada service department repaired a tire pressure sensor issue fast and correctly. I was able to drive home the next day. Jim Derosa the service manager was informative and helpful during th More

by HDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Derosa
December 22, 2021

The service work itself was excellent. But more than that, The consideration and patience shown to me as a customer stands out. During the long wait for a back order part they stayed in touch and notifi More

by CA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian (Service) 5 stars
December 02, 2021

Great service. Adrian was great to work with. He was super nice and knowledgeable. They are always willing to work with you and explain things in a simple way to make someone that does not know cars und More

by Kevinjoseph33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Chaidez
November 11, 2021

Terrible experience. The salesperson was inexperienced. The manager (Kyle) was extremely aggressive and rude. When I told him I need time to think, he basically told me to beggar off and not waste their ti More

by CP
Recommend Dealer
No
Employees Worked With
Calista Ortiz (Salesperson), Kyle (Manager)
October 11, 2021

The staff was very professional and accommodating even though I didn’t have an appointment. The representative was very helpful and made suggestions about what services I should get. More

by Lisa_dall98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Chaidez
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