McGrath Evanston Subaru

I won't go into the all the details, because that isn't really what prompted me to write a review. There are always some issues/concerns with a vehicle purchase. Just suffice it to say, I was disap isn't really what prompted me to write a review. There are always some issues/concerns with a vehicle purchase. Just suffice it to say, I was disappointed with the attention to detail given to many aspects of the vehicle purchase process and the subsequent response. If you offer a vehicle for sale, it should be prepared for purchase (clean, in good mechanical and operating condition, etc.) I emailed the sales person after purchase (one email) (who was always very friendly and helpful and not involved in this review) and got a harsh and somewhat threatening email from the owner of the dealership with words such as "terrorizing my business" and "take down posts immediately." I wasn't demanding anything, hadn't posted anything (yet.), I stated the facts and asked for some suggestions/solutions to my major concern as well as my personal experience with the process. I have purchased many vehicles (new & used) and understand the process. I chose a dealership vs. a smaller lot with the impression that a dealer takes more care/attention and provides a better overall product. For me, it is about treating me with respect, dignity and fairly on all aspects of a vehicle purchase from the initial look to the purchase and beyond. I do give high marks to Rob P. for speaking with me about the purchase on a timely basis. Do your due diligence on all aspects of the purchase. More

I bought my Legacy here from Benny, who has been terrific ever since. After one less than optimal service experience, I now only work with Dorsey, who is wonderful. I always feel confident and comfortable ever since. After one less than optimal service experience, I now only work with Dorsey, who is wonderful. I always feel confident and comfortable leaving my baby in her hands. The atmosphere is always friendly and welcoming. More

I was in need of a vehicle, asap. When I drove on to the lot one night just before closing and found "the one". A 2003 VW Passat Wagon, I called the Dealership and left a voice-mail stating my interest. lot one night just before closing and found "the one". A 2003 VW Passat Wagon, I called the Dealership and left a voice-mail stating my interest. The following morning I got a call from Evan Paddor to follow up on my request. I read reviews on the dealership and I asked around my office if anyone had done business with Evanston Subaru before. As it turned out someone had, they said "you've gotta ask for Evan". I went to the dealership the very same day and met with Evan. He had the car pulled up in the front ready for me to take a test drive. I want to take a minute here to thank Evan and the mangers that helped me during my purchase and after. Everyone I have worked with has exhibited patience and professionalism. I was not the easiest customer to deal with, as I had lots of questions and boxes to check off of my list. They helped me ever step of the way. I have since recommended both Evan and Evanston Subaru to two other friends that are currently in the market. Not being someone that regularly writes reviews, I felt compelled to write this one. As not only were these guys great during the sale. They have been awesome post sale. Still patient in answering all my questions, going out of their way to find me the genuine VW parts I was looking for. To my surprise Evan even set me up with a 'loaner' car for a couple of days while I had some cosmetic work done on my car. Not only would I recommend Evanston Subaru to others - " I already have, Twice". Alex Guzman More

Just left Evanston Subaru, and as usua,l the service was great! This Dealership puts the customers first. Highly recommend Evanston Subaru for New car sales, and service. A total top-notch dealership! great! This Dealership puts the customers first. Highly recommend Evanston Subaru for New car sales, and service. A total top-notch dealership! More

All was done exactly as promised and my car was washed with a smile from someone who knows my name, as did Ethan when he passed through the room. with a smile from someone who knows my name, as did Ethan when he passed through the room. More

Had a great experience when we bought the car. Have serviced it twice now and had a great experience both times. Everyone at this dealership is great and the facility is first rate. Would recommend the serviced it twice now and had a great experience both times. Everyone at this dealership is great and the facility is first rate. Would recommend them highly, as they were recommended to us. More

Omar Aziz is a wonderful sales person!! He is knowledgeable, helpful and kind. He made this car buying experience so positive and I would seek him out again!!! I feel we have a new friend after t knowledgeable, helpful and kind. He made this car buying experience so positive and I would seek him out again!!! I feel we have a new friend after this experience, and the Evanston dealership is top notch! More

This was my first visit with my new Forester....just an oil change...Dorsey was welcoming & very efficient.....I was on the road again in less than an hour....I would happily have waited longer....the aqua oil change...Dorsey was welcoming & very efficient.....I was on the road again in less than an hour....I would happily have waited longer....the aquarium is mesmerizing. As long as I'm reviewing, I'd also like to relay some kind words about my sales rep Rodd Stein.It was an absolute pleasure doing business with him....Rodd is professional,kind, patient & willing to share his encyclopedic knowledge of Subarus. Great dealership....great people!! Thanks Kathy Dunn More

People at Evanston Subaru are helpful and they got me a really good deal on my 2013 WRX. We also bought our 2010 Tribeca on the this dealership and gave us good services and deals, that's the reason we ca really good deal on my 2013 WRX. We also bought our 2010 Tribeca on the this dealership and gave us good services and deals, that's the reason we came back here and bought another Subaru. Looking forward to do business again in the future. Thanks! More

Ever since I've puchased my Forester at Evanston Subaru,I've always had a very pleasant experience dealing with them. Their service department is great. The people are friendly, helpful and straig Subaru,I've always had a very pleasant experience dealing with them. Their service department is great. The people are friendly, helpful and straight forward. I've never felt like they were hussling an un-needed service or part. It's also nice to be recognized when you bring you car in for service. They've gone out of their way to find me a "loaner" and,one time, a rental when the routine service was more than 4 hours. The service waiting area is pretty big and clean (even the women's washroom). There are plenty of magazine's to thumb through & free coffee or hot chololate, if needed. They've brought in some toys for poeple with small kids who wait while their cars are being serviced. My daughter loves Sunny the office Bulldog. Nice touch. My only complaint is I miss their old neighborhood. It's not very pedestrian where they are. So, "YES"! I would definately recommend Evanston Subaru's and their service department. More