McGrath Ford Hyundai

Friendly, professional, and knowledgeable, staff in a very clean and well kept surroundings...says it all. Would add that every staff member encountered showed these qualities very clean and well kept surroundings...says it all. Would add that every staff member encountered showed these qualities More

People scheduling service appointments have no understanding of the work being done. I had scheduled a safety recall repair for a brake master cylinder replacement and a Ford customer satisfactio understanding of the work being done. I had scheduled a safety recall repair for a brake master cylinder replacement and a Ford customer satisfaction repair for unexpected tailgate opening on a 2016 F150. Two hours later the scheduler called me back stating they could not do the tailgate repair because the truck had more than 150 miles on it and it was out of warranty. She refused to listen that Ford was covering the repair for 150,000 miles and the expiration date was 2030. I then had to call Ford, have Ford call the McGrath, and then the scheduler called me back saying the tailgate would be repaired. When I picked up the truck the service repair paperwork stated that the vehicle multi point video inspection was not completed because they did have a valid customer phone number. Brianna in service stated the inspection was done, but was not sent me to because they did not have a cell phone number, but that she would e-mail it to me. It has been 5 days, still no e-mail. On the service paper work they had my correct e-mail address and home phone number - but never bothered to reach out. Brianna also confirmed that the people scheduling service have no understanding of the work being done, they are simply schedulers (yet the scheduling lady felt compelled to argue with the customer that the repair could not be done sine the truck had 20,000 miles on it and it was over the 150 miles that Ford allowed) This level of incompetence makes you really question what service work was really completed and if was it done correctly More

Buying a car can be so stressful, but the sales rep we had at mcgrath kia was so awesome, James Pearson made sure to listen to everything I was wanting, right down to color preference, and found us a perf had at mcgrath kia was so awesome, James Pearson made sure to listen to everything I was wanting, right down to color preference, and found us a perfect vehicle at an amazing price! More

Brett was very nice to work with. My vehicle was in for an oil change and he texted me that the 45,000 mile maintenance was due. The price for that alone was going to be $865. I talked to my wife, and call an oil change and he texted me that the 45,000 mile maintenance was due. The price for that alone was going to be $865. I talked to my wife, and called a few other shops in the area, and we can get that service much cheaper elsewhere, so we declined. More

The employees at McGrath Ford Service and the sales and finance staff at McGrath Volkswagon Marion have always been friendly, helpful, and efficient. Buying a used vehicle is always taking a chance, but ev finance staff at McGrath Volkswagon Marion have always been friendly, helpful, and efficient. Buying a used vehicle is always taking a chance, but every department has been a pleasure to work with. Shout out to Brett Merck--appreciate you! More

Overall they have no interest in repeat customers. Very disappointed in this place will not buy anything from them in the future. Will go to the twin cities in the future for my vehicle purchase or leases disappointed in this place will not buy anything from them in the future. Will go to the twin cities in the future for my vehicle purchase or leases. More

Went above and beyond to make sure I was getting the best value for trade in and any rebates for new vehicle made sure everything was ready to go at time of sale. value for trade in and any rebates for new vehicle made sure everything was ready to go at time of sale. More

I was looking around for a new Ford Ranger and came across a vehicle at McGrath Ford in Cedar Rapids. Jacob Webber was the sales consultant that reached out to me. I lived about an hour away and he was across a vehicle at McGrath Ford in Cedar Rapids. Jacob Webber was the sales consultant that reached out to me. I lived about an hour away and he was very helpful by getting me info on the vehicle and also sending a video of the one I was looking at. The team at McGrath also helped get some of the purchasing process done ahead of time before we stopped out. McGrath also helped us get what we were looking for out of our trade-in. Thanks again to Jacob, Payton and the McGrath team for the help getting us in our new Ranger! More

If I could 0 I would. They over priced everything cars, repairs. They act like they listen but they don't. Ask person who leaves pat McGrath they tell truth of working there. They mess paper work. The repairs. They act like they listen but they don't. Ask person who leaves pat McGrath they tell truth of working there. They mess paper work. They tell you pay for service find out what wrong with car to not able to diagnose what is wrong with car. More