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McGrath Ford Hyundai

Hiawatha, IA

4.2
457 Reviews

1040 N Center Point Rd

Hiawatha, IA

52233

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457 Reviews of McGrath Ford Hyundai

January 02, 2020

Great Service! Everybody at McGrath Ford was great to work with, friendly, responsive and the shuttle service was a big help too! I would highly recommend this plac More

by jim.koch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure, worked with a young lady behind the service desk and a few others.
Jan 02, 2020 -

McGrath Ford Hyundai responded

Jim, we're so happy to hear you had such a great experience! Thank you for leaving this wonderful review and please let us know if you ever need anything!

January 02, 2020

They made my wife wait an hour and 1/2 to be picked up from the mall, after our replacement key had been made. When they finally brought her back to the dealership, the key they made didnt work, and t More

by jefffrasher
Recommend Dealer
No
Employees Worked With
Brandon, but it wasn't his fault. He was kind of stuck in the middle of the situation.
Jan 03, 2020 -

McGrath Ford Hyundai responded

Jeff, we would like to hear more about your wife's recent visit. This isn't an experience we want any of our customers to have and we'll be looking into this with our team. If you'd like to reach out in the meantime, please feel free to contact us at your convenience. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000

January 02, 2020

A big thanks to Brianna for the getting working with the warranty department. She went over and above to get that done. And special thanks to Phyllis for the rides back and forth. More

by Curt
Recommend Dealer
Yes
Employees Worked With
Brianna in service
Jan 03, 2020 -

McGrath Ford Hyundai responded

And thanks to YOU for the chance to assist you with your vehicle! We really appreciate you choosing us for your service needs and are only a call away if you ever need anything.

December 31, 2019

Great experience. I highly recommend, everybody was professional and was very supportive. 5 star experience from the sales team to the higher boss. Wesley Gaiser is the go to guy for show More

by Bbpaye
Recommend Dealer
Yes
Employees Worked With
Wesley Gaiser
Dec 31, 2019 -

McGrath Ford Hyundai responded

Thank you so much for the chance to help out with your new car and for this great feedback, Joseph!

December 30, 2019

Top Notch I called in for a service appointment on a Monday, they set the appointment up for Tuesday and had the truck ready for me just a few hours later. V More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Lynn
Dec 30, 2019 -

McGrath Ford Hyundai responded

Thanks for taking the time to let us know how we did, Mark! We really appreciate this great feedback and are always happy to help!

December 30, 2019

Great experience McGrath had the vehicle I was looking for and Quincy Niles was a great salesman. I felt like he took my concerns seriously and did everything he could More

by mnilesdc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quincy Niles
Dec 30, 2019 -

McGrath Ford Hyundai responded

This is fantastic to hear, thank you so much! We'll let Quincy know how much you appreciated the help and we hope you enjoy your new Ford.

December 30, 2019

Great Service Department ! I was in for several recalls. They were able to get me on the schedule that week. The shuttle was able to take me back to work in a timely manner an More

by sse admin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett & Jamie
Dec 31, 2019 -

McGrath Ford Hyundai responded

Thank you so much for taking the time to let us know how happy you are with your recent experience! Hearing from you is the one way we can be sure we're achieving the service we strive for. Let us know if we can assist you again!

December 28, 2019

Oil change with appointment took 3 hoiurs. Then they scared me with a possible coolant leak having me come back. Again a 3 hour wait with an appointment. Then they find noyhing and try to charge me $110 More

by threedtmr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Korey
Dec 30, 2019 -

McGrath Ford Hyundai responded

David, we appreciate you letting us know about this and we will be looking into it. We take all feedback seriously and if you have anything else you would like to add, please feel free to reach out. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000

December 27, 2019

Time for an oil change. The service department is always top notch and they are friendly. They are always ready to answer any questions I may have and give me a price for tha More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Jones
Dec 27, 2019 -

McGrath Ford Hyundai responded

This is so great to hear, Russ. Thank you so much for your business with our service department, we look forward to seeing you again in the future!

December 25, 2019

2011/F-150/Headlight bulb replacement Went to the dealership with the hopes of having the "Driverside" headlight low beam bulb replaced. Also hoping that it could be done that afternoon & More

by CRJohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Briana on 1st ave
Dec 26, 2019 -

McGrath Ford Hyundai responded

Thank you for taking the time to let us know about your great recent experience with our service department! We're sorry to hear about the repeat messages, it appears there was an error that caused that text to duplicate. We agree and didn't mean to blow up your phone!

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