McGrath Honda of St Charles

Getting better! Mike Castro the service rep was outstanding. He listened to me explaining the issue and told me the steps they would have to do to test the problem. I Mike Castro the service rep was outstanding. He listened to me explaining the issue and told me the steps they would have to do to test the problem. It took longer than expected and had to order parts, but he set me up with a loner car until my vehicle was ready and the best part was it was all under warrantee! More

Always a great experience! The Service staff is always friendly and helpful. Dan took great care of us this time. We were in and out quickly at a fair price. The Service staff is always friendly and helpful. Dan took great care of us this time. We were in and out quickly at a fair price. More

Regular Maintenance The maintenance appointment was easy to schedule and convenient times were available. However, once I arrived for the appointment, I stood around for The maintenance appointment was easy to schedule and convenient times were available. However, once I arrived for the appointment, I stood around for 15 minutes waiting for someone to greet me and take the car key. Granted, there were several other cars being processed but it was obvious that the team was under staffed for the number of appointments allowed. More

Excellent Service CJ is an excellent customer service rep The service provided was timely and professional along with a fair price I highly recommend McGrath Hond CJ is an excellent customer service rep The service provided was timely and professional along with a fair price I highly recommend McGrath Honda of Saint Charles More

Brought in for oil change and check emissions light The dealer got it right the second time. Service manager corrected problem the next day when emissions light came back on had to replace catalytic con The dealer got it right the second time. Service manager corrected problem the next day when emissions light came back on had to replace catalytic converter and emission pump More

Oil Change and Tire Rotation Quick and friendly service! I was greeted immediately when I pulled my truck in. The advisor asked if I had any concerns and inquired whether I needed Quick and friendly service! I was greeted immediately when I pulled my truck in. The advisor asked if I had any concerns and inquired whether I needed a ride somewhere. He even followed me to the parking lot when he realized I accidentally forgot my phone in the truck. The service was done quickly and I received a follow up phone call letting me know it was ready. Very happy with St. Charles McGrath! More

Oil Change, Transfer case and transmission fluid change. Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in explaining what needs to be done and the cost of the needed repairs prior to any work being started. More

Just really fantastic Carlos was great. From the minute I walked in the door with my son I felt so taken care of. Never pressured or pushed. They heard all of my needs in a Carlos was great. From the minute I walked in the door with my son I felt so taken care of. Never pressured or pushed. They heard all of my needs in a car and just took me in the right direction. So helpful with explaining everything even right down to the smallest detail with finance. I felt very much at ease and would really never go anywhere else. You all have great sense when working with the public. Your staff is top of the line. I would say that all dealers should take a lesson from McGrath. Thank you so much for everything. More

Super "McGrath" operates one of the most efficient and polite service centers that I have used since 2004. I will continue to seek out help there as long "McGrath" operates one of the most efficient and polite service centers that I have used since 2004. I will continue to seek out help there as long as I drive a Honda. Thank you guys More

While I chose to buy a different model vehicle the people at McGrath Honda where more than accommodating and did their absolute best to meet my needs. I recommend them highly to anyone looking to buy a vehic at McGrath Honda where more than accommodating and did their absolute best to meet my needs. I recommend them highly to anyone looking to buy a vehicle. More