McGrath Honda of St Charles

I am a longtime customer at McGrath. My family and I continue to return for the friendly service, good deals, and excellent service/maintenance dept. at my last experience, Pete Mattis My family and I continue to return for the friendly service, good deals, and excellent service/maintenance dept. at my last experience, Pete Mattison and Kevin B. Went above and beyond to make a lease work for our circumstances. More

I worked with Christian and while he did find the vehicle I wanted I was not told the correct information. I was told my truck has remote start, but failed to tell me I had to pay more fees just to be able t I wanted I was not told the correct information. I was told my truck has remote start, but failed to tell me I had to pay more fees just to be able to use the feature when I said this was essential since I have children. I do not recommend since they tell you what you need to hear make a purchase with lying. More

Nik was great. We drove 5 hours because they had the vehicle we were looking for that was in our price range. Huge selection and everyone I worked with was great. We drove 5 hours because they had the vehicle we were looking for that was in our price range. Huge selection and everyone I worked with was great. More

Best car buying process ever Jakob zdeb and his manager Lanell very upfront on our 2023 Honda Crv-Ex Lanell very upfront on our 2023 Honda Crv-Ex More

This place is WONDERFUL! Clean welcoming, and everyone was helpful! Beautiful place, lounge with big comfortable chairs, big screen TVs, specialty coffee machine-complimeta Clean welcoming, and everyone was helpful! Beautiful place, lounge with big comfortable chairs, big screen TVs, specialty coffee machine-complimetary and water too, snack vending machines. Was greeted outside as well as inside and everyone was knowledgeable, polite and had a smile on their face. A huge selection of cars and I will recommend them to everyone. A pleasant experience! My salesman, Shane Delao, was knowledgeable, patient, kind, courteous, a gentleman and answered all my many questions. And he helped me find the perfect car! I love it! He went above and beyond by changing my tire too! More

Shane was very helpful and provided an amazing test drive and had extensive knowledge to offer on the car! Very happy with my new vehicle it is amazing! Shane is amazing! and had extensive knowledge to offer on the car! Very happy with my new vehicle it is amazing! Shane is amazing! More

Very bad experience, I have visited 4 times and they don’t care about customer time. Booked appointment to see car, when visit dealership they just informed car just sold out and they didn’t notify rega don’t care about customer time. Booked appointment to see car, when visit dealership they just informed car just sold out and they didn’t notify regarding car got sold out. After that for another car checked with sales team and they confirmed availability and I want their to see car and test drive it and sales team started paperwork. After 10 minutes they just inform me that they will Sale car to another buyer instead of to me, after taking all information from me to make paperwork. ALL OF THIS JUST WASTED 16-20 HR More

dan was great a true professional , Aldo great as was Alex in finance. Even internet girl was a big help, forgot her name Alex in finance. Even internet girl was a big help, forgot her name More

Dan was wonderful. He helped us view several vehicles we were interested in and was very patient and kind. We never felt rushed while working with him and would work wi He helped us view several vehicles we were interested in and was very patient and kind. We never felt rushed while working with him and would work with him again without hesitation. He was the most pleasant salesperson that we have ever worked with while purchasing a car. Our experience with the financing department was very average compared to our previous experiences with other dealerships. We came in with our own preapproved financing from our credit union expecting the dealership to tell us they could probably get us a better rate, which we were open to hearing. They told us they could get a better rate, but we were caught off guard when the monthly payment was higher than the one we were preapproved for with out credit union. Suddenly when we confronted them about this, they were able to magically get us an even lower rate. We were a bit annoyed with how they clearly did not share with us the best rate available to us and we had to ask them multiple times for a clear printout of all prices and fees and how they were coming to the calculated monthly payment. It's very important to us to know exactly what we are paying for. Of course, like most dealerships we have financed with, all they really wanted to give us was the monthly payment, but in the end we were able to work it out and were satisfied with the end result. People just need to be diligent about knowing what exactly dealerships are putting into that monthly payment...I wish this part was an easier process. We really appreciated that McGrath did not include market adjustment fees in their prices like some other dealerships that we inquired with. In the end we would return to this McGrath. We are enjoying our vehicle so far and hope it lasts us many years to come. More

Christian Castro, Carlos Fuentes and Alan Conway were extremely helpful with my purchase! Amazing customer service, will definitely be back! extremely helpful with my purchase! Amazing customer service, will definitely be back! More