McGrath Honda of St Charles

It was a pleasant experience purchasing a car from Isai. He was friendly, honest, and didn't use pressure tactics. He was friendly, honest, and didn't use pressure tactics. More

It was a real pleasure to work with my sales person, Kamal and the finance department. Kamal and the finance department. More

Purchased a 2011 CR-V here last friday and have had about a week to drive it. Starting with the good - Brendan in the financial department was great, and the only reason it's not a 1-star review. He made a week to drive it. Starting with the good - Brendan in the financial department was great, and the only reason it's not a 1-star review. He made the documentation process go quickly and wasn't pushy about the add-ons at the end. Made the overall transaction end on a bit more of a positive note. Also, the deal itself on the car was solid, not as competitive as they liked to pitch, but not terrible either, given the car was in good shape for being 13 years old. Getting into the bad - unfortunately the pricing and pitch as a whole were dishonest up until pretty much the end. The pricepoint of 11.2k, which was shown online, and discussed between Jordan, Lanell, and myself was acknowledged to be the price of the vehicle and what we negotiated around (of course including taxes and fees). It wasn't until the second time of them going back to the financial manager that a third lady returned (I forget her name) where she acted all offended by the 'lowball price' that up until that point Lanell and Jordan had discussed with me. This was because there was an $895 clearcoat and $699 undercoat add-on that hadn't been made known to me verbally or in writing. The only mention of either was on test-drive when Jordan had offered clearcoat as an add-on. That was the worst of it all, but I'll list a few other things below related to the purchase: Clearcoat already chipping and showing areas where it has a bit of air beneath. Poorly detailed, rims not cleaned, and lots of crud in the corners of the center console, which had not been lifted to clean. A rear bearing issue (I understand used cars are as-is, and this is less of an issue, but should have been discovered during their inspection). Overall, the solid price isn't worth it for the sleaziness of sales and disappointing work on the car itself. I'd stay away if possible. Heard much better about Valley Honda from talking to others about this. More

Miguel and Alan helped us navigate the car buying process efficiently, and we are happy with our purchase. efficiently, and we are happy with our purchase. More

Darek S. was awesome as our sales rep. The circumstances of buying a new car wasn't ideal but he listened and understood what we needed and made the sales expe was awesome as our sales rep. The circumstances of buying a new car wasn't ideal but he listened and understood what we needed and made the sales experience a positive one. More

This was a very good experience. Jakub Zdeb was a pleasure to work with and fully familiarized us with our new Odyssey. Jakub Zdeb was a pleasure to work with and fully familiarized us with our new Odyssey. More

Don't ever purchase a vehicle from this dealership. We found the vehicle we wanted on their website. We looked at the vehicle at 2 other dealerships and completed lots of research. We knew we wanted We found the vehicle we wanted on their website. We looked at the vehicle at 2 other dealerships and completed lots of research. We knew we wanted this vehicle and was ready to make the purchase. We called them 3 times to inquire about the vehicle. Discussed options on the vehicle, price and was it in stock. Always saying yes they had the vehicle. They gave us a VIP appointment for 5 pm. I called on our way which we live 1 hour away to let them know we were running late and asked again if the vehicle was still available. I was told yes and they moved our appointment to 5:30. They seat us fill out their paperwork and then asked to value our trade-in. We said we wanted to test drive the vehicle and see it in the light. He said they could pull it in a bay and it was still being cleaned. Sitting there for 40 minutes he comes back to tell us the vehicle is sold. REALLY!! WHEN!! They tried to sell us another vehicle. NO!! We came to purchase the one you have on-line and said was still in stock. Then a manager came to apologize and again offer us a different vehicle. We left very disgusted and angry!!! In this day why are dealerships still pulling this trick?? Very bad business and a tarnish to the McGrath name as we are loyal McGrath Lexus customers. More

Dean greeted me as soon as I walked into the show room. He was extremely pleasant and professional. I knew the exact vehicle I wanted based on the McGrath website. We took it for a test drive and then wen He was extremely pleasant and professional. I knew the exact vehicle I wanted based on the McGrath website. We took it for a test drive and then went back and discussed price. This was my best car buying experience without a doubt. No pressure, no games. I would highly recommend speaking to Dean Kasson if you're looking to make a car purchase. He's knowledgeable and will make every effort to make you happy. A+ More