McGrath Honda of St Charles

This was a very good experience. Jakub Zdeb was a pleasure to work with and fully familiarized us with our new Odyssey. Jakub Zdeb was a pleasure to work with and fully familiarized us with our new Odyssey. More

Don't ever purchase a vehicle from this dealership. We found the vehicle we wanted on their website. We looked at the vehicle at 2 other dealerships and completed lots of research. We knew we wanted We found the vehicle we wanted on their website. We looked at the vehicle at 2 other dealerships and completed lots of research. We knew we wanted this vehicle and was ready to make the purchase. We called them 3 times to inquire about the vehicle. Discussed options on the vehicle, price and was it in stock. Always saying yes they had the vehicle. They gave us a VIP appointment for 5 pm. I called on our way which we live 1 hour away to let them know we were running late and asked again if the vehicle was still available. I was told yes and they moved our appointment to 5:30. They seat us fill out their paperwork and then asked to value our trade-in. We said we wanted to test drive the vehicle and see it in the light. He said they could pull it in a bay and it was still being cleaned. Sitting there for 40 minutes he comes back to tell us the vehicle is sold. REALLY!! WHEN!! They tried to sell us another vehicle. NO!! We came to purchase the one you have on-line and said was still in stock. Then a manager came to apologize and again offer us a different vehicle. We left very disgusted and angry!!! In this day why are dealerships still pulling this trick?? Very bad business and a tarnish to the McGrath name as we are loyal McGrath Lexus customers. More

Dean greeted me as soon as I walked into the show room. He was extremely pleasant and professional. I knew the exact vehicle I wanted based on the McGrath website. We took it for a test drive and then wen He was extremely pleasant and professional. I knew the exact vehicle I wanted based on the McGrath website. We took it for a test drive and then went back and discussed price. This was my best car buying experience without a doubt. No pressure, no games. I would highly recommend speaking to Dean Kasson if you're looking to make a car purchase. He's knowledgeable and will make every effort to make you happy. A+ More

Dean greeted me as soon as I walked into the show room. He was extremely pleasant and professional. I knew the exact vehicle I wanted based on the McGrath website. We took it for a test drive and then went He was extremely pleasant and professional. I knew the exact vehicle I wanted based on the McGrath website. We took it for a test drive and then went back and discussed price. This was my best car buying experience without a doubt. No pressure, no games. I would highly recommend speaking to Dean Kasson if you're looking to make a car purchase. He's knowledgeable and will make every effort to make you happy. A+ More

Dean was very helpful with our purchase. He did everything he said and the transaction went smoothly. I liked that he informed us of all the different options but wasn’t pushy at all. My wif He did everything he said and the transaction went smoothly. I liked that he informed us of all the different options but wasn’t pushy at all. My wife and I enjoyed getting to know him while we were waiting. I’d recommend him when you’re looking for a vehicle. Thanks Rick! More

Kamal did a great job getting me the vehicle I wanted. I lost my last Pilot to a deer a couple weeks before Christmas. Having very little time to find a new to me car before the holiday, Kamal pulled up I lost my last Pilot to a deer a couple weeks before Christmas. Having very little time to find a new to me car before the holiday, Kamal pulled up several Pilots in the model I was looking for. He explained everything very clearly and helped me decide on the best one for me. I am very happy with my Pilot and so happy we drove into xx. Charles. Kamal was very personable and really helpful. I highly recommend him if you are in the market for a new or slightly used car. More

My experience as a customer was poor. Find a dealership that cares. This is not it. As soon as we walked out the door, there’s been nothing but problems. I’m patiently waiting on them to Find a dealership that cares. This is not it. As soon as we walked out the door, there’s been nothing but problems. I’m patiently waiting on them to be resolved. Perhaps I’m speaking to the wrong people. Save your peace. Go somewhere else. More

Wonderful staff. One in particular, Shane De Lao, fantastic; he took care of me until the end of the transaction. He really convinced me with his charismatic personal One in particular, Shane De Lao, fantastic; he took care of me until the end of the transaction. He really convinced me with his charismatic personality. I had my HRV. Honda St. Charles should be very proud to have someone like Shane. Go to Honda St. Charles and ask for Shane De Lao. He will take excellent care of you. WAY TO GO DHANE DE LAO!! More

I bought new 2023 Hr-V from this dealer the whole experience sucked from sales to finance. experience sucked from sales to finance. More