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McGrath Honda of St Charles - Service Center

St Charles, IL

3.8
210 Reviews

210 Reviews of McGrath Honda of St Charles - Service Center

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December 30, 2019

Great service Juan Dorado took great care of my car. They are very knowledgeable and timely in their service dept. I have never had a bad experience with them. More

by lhaney0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Dorado and Sherry Haney
December 30, 2019

Mcgrath Honda St Charles Service Department I have 3 Honda’s and always bring them here for my service needs. The team is trustworthy, friendly, efficient and competitive. What more could one as More

by Barry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Castro
December 30, 2019

Oil change & misc Brought car in for 10,000 mile oil change. Had rails I bought put on. Not happy I can't get xm fixed. XM says they can't do anymore to help me, to hav More

by queenv0327
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
December 30, 2019

It was an excellent service I drove in and I was greeted and attended right away the service advisor was very helpful and kind and the sales representative was very clear and hel More

by luis1998524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Fuentes
December 30, 2019

Painless I was "checked in" by Esteban. I sat in the waiting room for some TV, Had a couple of hot chocolate drinks and about 55 minutes Esteban came in and w More

by Bob-0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban
December 30, 2019

Great experience It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. More

by didj72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ
December 30, 2019

Great service by service advisor Chris- McGrath Honda service dept is always great. Today Chris was efficient and helpful, arranging a ride to Panera, to wait for service, which was complet More

by marilyn.g.maurer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
December 30, 2019

Long time customer - let down and disappointed Service time quoted as 1-2 days of work for after market seats and undercoating paid for when car was purchased took 11 days, had to call repeatedly More

by bfalls1000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George
Jan 18, 2020 -

McGrath Honda of St Charles responded

bfalls1000, We're sorry to hear about your experience with us and apologize for any inconveniences this may have caused. We're glad to hear that George took great care of you. Thank you for the opportunity to earn your business!

December 30, 2019

Oil Change, Transfer case and transmission fluid change. Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in More

by bob_mcginnis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Castro
December 30, 2019

Quick and Done well CJ Nemec was great in helping with the process with my insurance. He was very accomodating and helpful. The mirror works and looks great. I would come More

by MSMUNT32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cj nemec