McGrath Honda of St Charles - Service Center
St Charles, IL
210 Reviews of McGrath Honda of St Charles - Service Center
Great service Juan Dorado took great care of my car. They are very knowledgeable and timely in their service dept. I have never had a bad experience with them. Juan Dorado took great care of my car. They are very knowledgeable and timely in their service dept. I have never had a bad experience with them. More
Mcgrath Honda St Charles Service Department I have 3 Honda’s and always bring them here for my service needs. The team is trustworthy, friendly, efficient and competitive. What more could one as I have 3 Honda’s and always bring them here for my service needs. The team is trustworthy, friendly, efficient and competitive. What more could one ask for? More
Oil change & misc Brought car in for 10,000 mile oil change. Had rails I bought put on. Not happy I can't get xm fixed. XM says they can't do anymore to help me, to hav Brought car in for 10,000 mile oil change. Had rails I bought put on. Not happy I can't get xm fixed. XM says they can't do anymore to help me, to have dealership fix the problem. Honda duplicated the problem, tried factory resetting it and I still have the same problem. Was told it's XM's problem on their side. It's the same old "it's their problem, not ours." So, now I have to go back and forth how many times until my problem is fixed? Aggravated. More
It was an excellent service I drove in and I was greeted and attended right away the service advisor was very helpful and kind and the sales representative was very clear and hel I drove in and I was greeted and attended right away the service advisor was very helpful and kind and the sales representative was very clear and helpful as well. The service was quick and clean and I would most definitely come back More
Painless I was "checked in" by Esteban. I sat in the waiting room for some TV, Had a couple of hot chocolate drinks and about 55 minutes Esteban came in and w I was "checked in" by Esteban. I sat in the waiting room for some TV, Had a couple of hot chocolate drinks and about 55 minutes Esteban came in and went over a list of all the checks done to my car besides the oil change.. All is well !! More
Great experience It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. More
Great service by service advisor Chris- McGrath Honda service dept is always great. Today Chris was efficient and helpful, arranging a ride to Panera, to wait for service, which was complet McGrath Honda service dept is always great. Today Chris was efficient and helpful, arranging a ride to Panera, to wait for service, which was complete in an hour. More
Long time customer - let down and disappointed Service time quoted as 1-2 days of work for after market seats and undercoating paid for when car was purchased took 11 days, had to call repeatedly Service time quoted as 1-2 days of work for after market seats and undercoating paid for when car was purchased took 11 days, had to call repeatedly for answers, car was returned dirty and after market seat covers are loose, crooked, and sloppy. Finishing panel was just thrown in back of car. Have been a faithful customer for 20+ years and have never had troubles like this. Returned to Honda to buy this car because I had always had good experiences with sales and service. So disappointed with this experience. My appreciation to George in sales who was only responsive employee. If not for him, I would still be waiting. More
Oil Change, Transfer case and transmission fluid change. Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in explaining what needs to be done and the cost of the needed repairs prior to any work being started. More
Quick and Done well CJ Nemec was great in helping with the process with my insurance. He was very accomodating and helpful. The mirror works and looks great. I would come CJ Nemec was great in helping with the process with my insurance. He was very accomodating and helpful. The mirror works and looks great. I would come again. More