McGrath Kia

Out with the old in with the new The staff at McGrath Kia helped get me out of an auto loan on an older vehicle with high mileage and in to A new Kia. The staff at McGrath Kia helped get me out of an auto loan on an older vehicle with high mileage and in to A new Kia. More

Terrible place to buy a car To many bad things to say about this place. one example to keep it short. We stopped in to look at suvs. They pulled one from the lot and tried to sel To many bad things to say about this place. one example to keep it short. We stopped in to look at suvs. They pulled one from the lot and tried to sell us. We showed interest in one on the showroom floor next to where we were sitting. We went to lunch to think about offer and decided to go back and look at the one on the showroom instead. 30 mins later it was sold. We asked who bought it? They said no one but they got to keep at least one on the floor. Funny it was the one we wanted but cheaper than what they were trying to sell. More

This vehicle is good condition and price is fair. They gave me very professional advice for choosing. Especially Tristan did awesome work! And by the way but importantly he is really a sweet and handsome gave me very professional advice for choosing. Especially Tristan did awesome work! And by the way but importantly he is really a sweet and handsome guy! More

3 STRIKES, I'M OUT! Strike 1 - took my car in last fall for an oil change and tire rotation, ended up with a damaged steering wheel. Thought that was a fluke, not so su Strike 1 - took my car in last fall for an oil change and tire rotation, ended up with a damaged steering wheel. Thought that was a fluke, not so sure now. Strike 2 - took my car in last Tues for a routine oil change, ended up with a broken, scratched passenger door with torqued hinges...WHAT!! Strike 3 - NO ONE at McGrath's seems to care, the attitude has been one of making me feel that I'm putting them out for damage they caused!! Apparently my business does not matter to them! I had to push to get a decent loaner, one comparable to my vehicle. Also told i had to return the loaner with 1/2 tank of gas(really, are you kidding?) I told them I wasnt paying for the oil change and they said they'd see if they could comp me this one, again, are you serious? Disappointed in the treatment i have gotten, I had to ask for an "I 'm sorry." I will NEVER trust them again, sorry i didn't listen to my friends. Live and learn. More

Terrible Have serviced my vehicles for years Always accepted ALL COUPONS for oil changes. When I presented my coupon today for an oil change (used these same Have serviced my vehicles for years Always accepted ALL COUPONS for oil changes. When I presented my coupon today for an oil change (used these same coupons ,many times before) it was no good because "McGrath would lose money." Either you do or don't accept coupons? Bet they did not lose money on the three cars I have bought over the last 5 or 6 years. Took my coupon and left. NEVER to return More

Customer service is non existent after the sale We purchased a New Kia and 5 months later my spouse died. I didn’t need 2 cars and determined to sell the car through private sale. The car is still n We purchased a New Kia and 5 months later my spouse died. I didn’t need 2 cars and determined to sell the car through private sale. The car is still not listed on Kelly Blue book, because of that I contacted McGraths 3 times to get help with a value of the car. The first time was through the chat feature on the website. I explained what I needed, got a call the next day and the salesperson acted like she didn’t read my question. When I explained that I needed information her suggestion was a curt “use Kelly blue book”. When I said the car wasn’t listed she said she would call me the next day. Still waiting 3 months later. The next time I received an email query from a salesman asking if there was anything additional McGraths could fo for me. I sent email explaining my issue and history with McGrath and asked for help with a valuation. Still waiting for a response. Today, I have opportunity to sell the car at an extreme Loss in valuation. In shock I once again called and asked for a salesman. The person who answered the phone said he could help me. After asking my question he said a manager had to help me. I was transferred and the operator answered. I said I was supposed to speak with a sales manager. She forwarded my call which rang and rang. Eventually the operator came back on and said Jared was not answering. I said I needed to talk to any manager. She forwarded my call which rang (yes I timed it) for 2 minutes. Eventually someones voice mail answered. I hung up. McGraths, thanks for your part in making an extremely difficult time due to the death of my spouse even more difficult. Your lack of customer service unless there is something in it for the individual sales person is astounding. More