McGrath Lexus of Chicago

I wanted to sell my 2010 Lexus RX350 and responded to an email from McGrath Lexus offering a price based upon my submission of information online. I made an appointment and brought the car in for inspectio email from McGrath Lexus offering a price based upon my submission of information online. I made an appointment and brought the car in for inspection and was told they would honor the offer. I told them I would bring the car in a week later to complete the transaction. I made an appointment with Ben Muth, the used car sales manager. Things started heading downhill when he kept me waiting for.40 minutes, without apology. After filling out and signing some forms, I was asked to sign over the title. At that point, I asked how long it would take for them to type up and give me my check. Mr Muth said 7-10 days. I said: “OK. I will hold the title and exchange it for the check. Mr Muth said we don’t do business that way; I was to leave the signed documents with McGrath and wait for the check. I asked him to give me a signed letter acknowledging receiving the signed documents and committing to get me the check as agreed. Muth replied that they did not do business that way, and that they were “MCGRATH”, so I should rely on his word. Obviously, they were optimistic that they could resell the car for a profit within a week and make money without ever being out of pocket. Obviously, I took my keys and title and walked out, not willing to be taken advantage of by their unethical business practices More

Justin was outstanding in courtesy and service. We just met him on this visit. Our previous service advisor was no longer available. Justin kept us informed and updated, which we appreciate and look fo met him on this visit. Our previous service advisor was no longer available. Justin kept us informed and updated, which we appreciate and look for in a service advisor. We highly recommend him! More

Friendly and professional. The pictures on the site represented the car well. The dealership was clean as well as the restrooms. My salesman John Irantos went above and beyond, picking us up at the a represented the car well. The dealership was clean as well as the restrooms. My salesman John Irantos went above and beyond, picking us up at the airport and helping us all on his day off! Highly recommend. More

Tony, our service rep, was fantastic. Very professional, through and friendly. A very pleasant experience. through and friendly. A very pleasant experience. More

I was looking to move into a RX350 and, funds were pretty limited. On the website, I saw a 07 RX they had just taken in. I requested information through McGrath website. Soon thereafter. Bill Tacker contac limited. On the website, I saw a 07 RX they had just taken in. I requested information through McGrath website. Soon thereafter. Bill Tacker contacted me. Surprisingly, he somehow did everything I asked him to. The car was sent to the body shop to fix a dent in the door. Came back looking great but, I realized I really couldn't afford it. Bill and his manager Ben Mutz got together and crunched some numbers pretty hard and figured a way to get me in the car I wanted so badly. These guys are truly amazing and, I would recommend them to anyone that needs a quality car at a fair price. More

Very professional and helpful - would definitely recommend them to other Lexus owners- the only thing I would change would be to get a loaner car recommend them to other Lexus owners- the only thing I would change would be to get a loaner car More

These guys rock. Just a fantastic experience start to finish. If you’re looking for a new or certified vehicle definitely go see them. Service department is the best. finish. If you’re looking for a new or certified vehicle definitely go see them. Service department is the best. More

Beginning with my first Lexus in 2003 Mark McLawhorn has handled all my service needs. He is superb and the reason I have stayed with McGrath ever since. Comprehensive knowledge, trustworthy and pleasant handled all my service needs. He is superb and the reason I have stayed with McGrath ever since. Comprehensive knowledge, trustworthy and pleasant to deal with. Paul H, Chicago More

Bill Tacker is absolutely amazing and very professional. I have bought two vehicles from him (Acura and Lexus) and have been absolutely pleased. McGrath has treated my family well and working with Bill o I have bought two vehicles from him (Acura and Lexus) and have been absolutely pleased. McGrath has treated my family well and working with Bill on these purchases has been a pleasant experience and I know I can trust him. Bill will be there from the moment you talk with him on the phone or come into the showroom even months after the sale to make sure you are doing well and the car is still to your satisfaction. True salesman and friend! Thank you! More

Great dealership, Matt Fenton is amazing. Salesman Wayne Wong was great to work with highly recommend! I will be back when my lease is done Wong was great to work with highly recommend! I will be back when my lease is done More