McGrath Lexus of Chicago

Great customer service. Was in and out in last than an hour. Rob was great. They assisted me after someone tried to steal my car. Lexis needs to consider effective tracking devices while the car is movi hour. Rob was great. They assisted me after someone tried to steal my car. Lexis needs to consider effective tracking devices while the car is moving. More

The tire fix went off with no problems or concerns. What bothered me the most was the staff, that was wondering around without masks or masks pulled under their chins. I am glad it only took 45 minutes to f bothered me the most was the staff, that was wondering around without masks or masks pulled under their chins. I am glad it only took 45 minutes to fix my tire, because I spent the majority of my time outside in the cold as I did not feel safe indoors. I even noticed an employee who was entering into the building where a sign clearly stated. “Masks Must be Worn”. She entered without one on then proceeded to be in public wearing it like. Chin strap. C’mon people... More

I had a great experience and I highly recommend McGrath Lexus. Steven Harris was a really great help to us and we highly reccomend him. Lexus. Steven Harris was a really great help to us and we highly reccomend him. More

Love the service department. Everyone is friendly. Justin helped me out with my brake service along with other work we did to my Is300 fsport. helped me out with my brake service along with other work we did to my Is300 fsport. More

The reason why I keep going back to McGrath Lexus in Chicago is because of the excellent customer service provided by their personnel. I only speak to Mike Tumilty when my car leases are up and I have Chicago is because of the excellent customer service provided by their personnel. I only speak to Mike Tumilty when my car leases are up and I have gone to him over several years during this process. Mike Tumilty is excellent and he truly cares about the needs of his customers. He goes up and above the call of duty every time I have sought his assistance when selecting my Lexus cars over the years. He personally makes sure that I experience nothing but convenience and I am very satisfied (Out Right Happy) when it comes to leasing a car. He takes the time to know what you are looking for and what you may not like. And he works his magic to make sure I am satisfied if leaving the showroom and/or working through the challenges facing us all during this Pandemic, he went up and above the call of duty by our going through the major part of the process by remote technology. Doug Bell is also great as he not only listens but provides great advice so that you can make an informed decision when it comes to your financing needs. They make a great team. It’s like a family and I feel confident that they are always considering my best interest at heart. You can't buy the type of service and commitment to quality and excellence that these individuals provide. Please note that I have had a number of cars from this McGrath Lexus over a couple of decades and I am blessed not to have ever had any issues with any of their cars and that has to do with which dealership that you go to when you are making such an investment. You not only invest in a car but the Team behind the car. This is the dealership and the Go-To-Team, and their commitment to excellence is consistent. Ask for Mike Tumilty when looking for a Lexus. Mike Tumilty and Doug Bell represent both McGrath Lexus and Lexus Financial Well! More

Mark McLawhorn in the Service Dept is extremely knowledgeable. He takes the time to explain the problem clearly and the necessary repairs. He is trustworthy and that makes all the difference!!! M knowledgeable. He takes the time to explain the problem clearly and the necessary repairs. He is trustworthy and that makes all the difference!!! McGrath is smart to keep him on the job, he is outstanding!!!!! More

They were very courteous and the service was goodas always. I Appreciated that they took the time to check that my warranty covered the repairs needed. That saved me a significant amount of money. 😊 always. I Appreciated that they took the time to check that my warranty covered the repairs needed. That saved me a significant amount of money. 😊 More

Always an enjoyable and relaxed experience dealing with Lexus. Very accommodating. They listen and HEAR concerns, questions and financial goals. You never feel hurried or forced into making a decision. Lexus. Very accommodating. They listen and HEAR concerns, questions and financial goals. You never feel hurried or forced into making a decision. More

Excellent service from sales to option training to financial closing which each facet was explained. Took time to train my wife and I. Very pleasant overall experience. McGrath Lexus Chicago highly re financial closing which each facet was explained. Took time to train my wife and I. Very pleasant overall experience. McGrath Lexus Chicago highly recommended. More

Great service. Very professional. Waiting areas were clean. Social distancing and mask or face coverage was strongly encouraged. Everyone I came into contact with wore a face mask. Very comforting. clean. Social distancing and mask or face coverage was strongly encouraged. Everyone I came into contact with wore a face mask. Very comforting. More