McGrath Lexus of Chicago

Customer service was great. My car was detailed I saw still some crumbs under the seat And not sure if the oils that was used to clean should still show residue on the seats, other than that car was cl still some crumbs under the seat And not sure if the oils that was used to clean should still show residue on the seats, other than that car was clean. Thanks More

I brought my sc430 in for an air bag recall. Both Daniel (service manager) and Boris (tech) treated me and my car very well. Would not hesitate to bring my car back to McGrath. Adam (service manager) and Boris (tech) treated me and my car very well. Would not hesitate to bring my car back to McGrath. Adam More

We agreed on a purchase price for a car, but when I called back that same day I was told it was sold and asked them to call me if the deal does not go through. A week later I see the car is till for sa called back that same day I was told it was sold and asked them to call me if the deal does not go through. A week later I see the car is till for sale. I call the dealer and talk to the used car sales Manager Ben Mutz. I told him I wanted to purchase the car, but Ben Mutz says the car is now $2,500 more than we agreed upon. Ben Mutz proceeds states “I do not know what line of business you are in, but we can raise our prices anytime”. Essentially Mr. Mutz has no integrity and will not honor an agreed upon price. I call the General Manager Jimmy Tran and left numerous messages for him to call me. This incident occurred over 30 days ago and Jimmy Tran has not bothered to call me back. I have bought many cars and this is the worst experience I have ever had. Integrity at McGrath Lexus is not demonstrated or valued from the top down. Buy your car elsewhere!!!! More

The standout for the location are some of the personnel and in particular, Vilma in the service department. She represents the brand and is courteous and follows through. and in particular, Vilma in the service department. She represents the brand and is courteous and follows through. More

My most recent experience was positive. Everyone wore masks and too physical distancing seriously. Work was completed in the time promised and Daniel was very friendly and kept me informed. masks and too physical distancing seriously. Work was completed in the time promised and Daniel was very friendly and kept me informed. More

Excellent service, very friendly staff and very accommodating! The process was very smooth and they respected my time and the appointment. Will be continuing to use their services! accommodating! The process was very smooth and they respected my time and the appointment. Will be continuing to use their services! More

Excellent as always. Timely parts order. Plenty of personal space in the waiting area. Rep is knowledgeable and thorough and accurate about the time of serve. personal space in the waiting area. Rep is knowledgeable and thorough and accurate about the time of serve. More

McGrath Lexus in Chicago is the best for sales and service. I've bought three cars there, and have had all the service done there. service. I've bought three cars there, and have had all the service done there. More

I couldn't be more impressed n satisfied from the level of service that I received. The service Rep was pleasant, courteous n above all very explanatory with the problems on my vehicle. She should keep up of service that I received. The service Rep was pleasant, courteous n above all very explanatory with the problems on my vehicle. She should keep up the good work 👍 More