McGrath Lexus of Chicago

Always provides accurate information and updates. Takes care with doing it right the first time. I tried a private shop once thinking it would be cheaper, but returned to McGrath. “Cheap is dear in the e care with doing it right the first time. I tried a private shop once thinking it would be cheaper, but returned to McGrath. “Cheap is dear in the end” turned out to be very true! More

Waited 2 1/2 hours for an oil change & did get a complementary wash, also did not let me know what other services I needed done to my car until a text was sent 2 hours later instead of coming to let complementary wash, also did not let me know what other services I needed done to my car until a text was sent 2 hours later instead of coming to let me know while I was waiting in the waiting area. Paid me no attention. I was the last person to leave out & was there before other customers.🤬🤬🤬🤬 More

Everything was timely and great as usual. Andy WS my service person and he was very professional and friendly ad usual. Great service and I was satisfied. service person and he was very professional and friendly ad usual. Great service and I was satisfied. More

Thanks Mark McLawhorn and the Team at McGrath Lexus The reason why I have been a loyal Lexus customer is because of the service provided by the personnel at this McGrath Lexus. Mark McLawhorn is excell The reason why I have been a loyal Lexus customer is because of the service provided by the personnel at this McGrath Lexus. Mark McLawhorn is excellent and he truly cares about your needs as a customer. He goes up and above the call of duty. He personally makes sure that I experience nothing but convenience when it comes to servicing my car(s). And his support team is excellent. I only speak to Mark when it comes to servicing my car. Additionally, I only deal with Mike Tumilty when it comes time for a trade in. He takes the time to know what you will like and what you will not like. And he works his magic to make sure I am satisfied when I leave the showroom. Doug Bell is also great as he not only listens but provides great advice so that you can make an informed decision. They have a great team. It’s like a family and I feel confident that they are always considering my best interest at heart. You can't buy the type of service and commitment to quality and excellence that these individuals provide. Please note that I have had a number of cars from this McGrath Lexus for a couple of decades now and I am blessed not to have ever had any issues with any of their cars and that has to do with which dealership that you go to when you are making such an investment. You not only invest in a car but the Team behind the car. This is the dealership and the Go To Team. More

My son , daughter and i used only Mark McLawhorn as our service advisor he’s very helpful and knowledgeable in his work. he’s very professional in his job. service advisor he’s very helpful and knowledgeable in his work. he’s very professional in his job. More

Everyone in the service department was helpful, friendly and courteous. They kept me updated on the status of the work being done on my car. When the car was ready , they went over the details of the diag and courteous. They kept me updated on the status of the work being done on my car. When the car was ready , they went over the details of the diagnostics More

It was great, I had to go in for a recall..I was in and out within about 1.5 hrs. I did not get a full tank as I usually do in every recall I’ve gone for but it’s all good. out within about 1.5 hrs. I did not get a full tank as I usually do in every recall I’ve gone for but it’s all good. More