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McGrath Lexus of Chicago

Chicago, IL

4.7
957 Reviews
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1250 West Division Street

Chicago, IL

60642

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Showing 957 reviews

April 29, 2020

Great people and prompt assistance in helping me with my car. Highly recommended. I will tell all my friends and family about my experience for sure. More

by Cthomaseast
Recommend Dealer
Yes
Employees Worked With
Dianne Brogan
Apr 30, 2020 -

McGrath Lexus of Chicago responded

Cthomas- We are so grateful for your review. Thanks for sharing your rating with us and the community. Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

April 17, 2020

OVERALL GOOD EXPERIENCE WITH BRENT MATTHEWS This is the best Lexus dealership in the Chicago area. For our last two cars, we have worked with Brent Matthews and his team. He is very thorough, More

by JIM PRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENT MATTHEWS, Heather O'Malley
Apr 22, 2020 -

McGrath Lexus of Chicago responded

Jim, We are so glad to hear that you had a great experience with us. We train hard to make sure our team operates efficiently—glad to know it’s working!” Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

April 14, 2020

From the beginning I told you!!! McGrath Lexus SMH!!!! Your reviews reflect precisely my experience with Brett Matthews. Condescending sales approaches, comments such as "I have peopl More

by LaLa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brett Matthews
Apr 22, 2020 -

McGrath Lexus of Chicago responded

LaLa, We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Being known for our excellent customer satisfaction, it came as a surprise, and we would like to make things right. Dianne Brogan Customer Relations Mngr. McGrath Lexus of Chicago

March 09, 2020

Don't make a drive Sketchy Negotiation Practices Sketchy car sale practices. I would not recommend anyone getting into their car and make a drive to this dealership. I saw a certified 2020 online More

by Disgusted
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Note Listed
Apr 22, 2020 -

McGrath Lexus of Chicago responded

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied, It was an uncommon instance and we’ll do better.

Apr 22, 2020 -

McGrath Lexus of Chicago responded

Disgusted- Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

March 06, 2020

Decided to purchase my vehicle at lease end. Arrived at 1pm after lunch as recommended. Doug is informed I arrived. He says “I did not expect you” huh? Anyway, says I will be with shortly. Then, Doug passi More

by Gloriajeanjr3
Recommend Dealer
No
Employees Worked With
Doug Bell, Linda Adomaitis
Apr 22, 2020 -

McGrath Lexus of Chicago responded

Gloria Jean, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied, It was an uncommon instance and we’ll do better. Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

Apr 22, 2020 -

McGrath Lexus of Chicago responded

J I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

November 08, 2019

Very Disappointing Normally I do not write reviews but I am so disappointed I thought this one was note worthy. I have been a customer at McGrath of Chicago for around 2 More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Fenton, Dianne Brogan
October 19, 2019

Easiest car being experience EVER!!! I have bought many cars from different dealers. This has been the most pleasant and stress free car buying experience by far. Bill, my sales person d More

by Elsie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Tacker
Apr 22, 2020 -

McGrath Lexus of Chicago responded

Elsie, hank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Experience Amazing..... Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

August 18, 2019

Bad car and even worse service. I bought a new Lexus 450 H from McGrath 3 months back. The car started giving me engine and battery trouble last weekend. The car didn't turn on and s More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Novelli
Apr 22, 2020 -

McGrath Lexus of Chicago responded

I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

May 27, 2019

Horrible service I will never ever take my vehicle there again, they never have no parts in stock they have to order everything and then they never call you back to in More

by Nothappy
Recommend Dealer
No
Employees Worked With
Dwayne Allen
Apr 22, 2020 -

McGrath Lexus of Chicago responded

Not Happy-We would like to apologize for your experience. We're sorry to hear you were less than satisfied, It was an uncommon instance and we’ll do better. Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

April 01, 2019

Vehicle purchase Sales guys were great manager not so much rude and made me feel uncomfortable. Was promised a touch up paint never received it would definitely not re More

by Mj23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sharon Gale, Gary Sowell, Frank Cowan, Bill Tacker
Apr 22, 2020 -

McGrath Lexus of Chicago responded

MJ23-I wanted to thank you for sharing your thoughts and feedback with us. I'm disappointed to hear that you were treated in a way that was less than you deserve, but I really appreciate you bringing this issue to my attention. Dianne Brogan Customer Relations Manager McGrath Lexus of Chicago

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