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McGrath Lexus of Chicago
Chicago, IL
957 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 12, 2013
Our first preference was always the inspection of the vehicle prior to a purchase decision being made. We stated quite directly that our decision to purchase the advertised vehicle (DR2746A) or any Pre-o vehicle prior to a purchase decision being made. We stated quite directly that our decision to purchase the advertised vehicle (DR2746A) or any Pre-owned vehicle always hinged on an independent inspection from a credentialed ASE Master Mechanic. Your Sales Associate understood this and presented us the option of signing a contract first and returning the vehicle for either repair or complete cancellation of the contract. At our expense this was done and given the overall assumed care of this Pre-Owned Vehicle, the representation of the service history record and the ‘As-Is” warranty we did not purchase that vehicle. The Used Car reps offered to fix all items but those items should have been addressed and or noted to our taking the vehicle for an independent 3rd party inspection. We then had to go through the subsequent task of returning the vehicle, unwinding the contract and restarting the acquisition process for a luxury vehicle. At the end of the selling process the Sales' Associate attempted to coax and or steer us to a %100 satisfactory grade on the Customer Satisfaction survey. There was also the "guilt" manipulation that wasn't much appreciated regardless of how well the Sales Associate did or didn't perform their tasks. This was evident when a positive response for a task was solicited when that task was not possible to be completed due to the lateness of our finalizing a "potential" contract. Again the determining factor was the independent inspection of the vehicle. More
by rgreen7313
Employees Worked With
Sharon Gale, Mike LaGiglio, Matt Fenton, Rick Farbo
September 05, 2013
The dealership is friendly. They have nice amentities including computer/internet stations and a small deli, which are helpful in the event you are waiting >45minutes. The showroom is clean. Automobi including computer/internet stations and a small deli, which are helpful in the event you are waiting >45minutes. The showroom is clean. Automobile purchase: I think I got a good deal on a used Prius. As a busy professional, I don't have a lot of free time, and they were pressuring me to come in before the end of the month to sign and drive. I suppose the car was nearing the 60 day mark. They said everything would take only 30minutes, which to me was too good to be true, but I still came in. The entire transaction and financing took about 90 minutes, which is pretty good, but I was still annoyed that I was waiting and waiting at 7pm, late for a pre planned friday night date. Even though this is a well-known Lexus dealership, I still had that common uncomfortable feeling after the car dealer transaction. Similar to my own, family, and friends' experiences with car dealers, I feel like they "got me" on a couple things. Absence of the 2nd Key fob: The salesman stated that the prior owner did not submit a second key fob. Lie. Who wouldn't furnish all there keys at the time of sale. I've heard that before. I asked how much a new key fob will cost, $150. No Owners manual: I had to ask for the absent owners manual, which they said they took from another Prius trade in to give to me? Weird. Near empty gas tank upon sale - Small matter, but more funny than anything, Lexus dealership. I own a used Lexus Rx and this Prius now, and prefer these brands. In about 3 years when I cycle again for another Lexus and/or Toyota, I don't think I'm going purchase from this dealership, out of principle, because of their little tricks. In Chicagoland, we have many options, and I think I'll take my business elsewhere next time. Good learning experience. More
by kimmersj21
Employees Worked With
Bill Tacker, Doug Bell
August 30, 2013
I picked up my new Lexus RX350 last night. It is beautiful! The whole process at McGrath Lexus of Chicago went smoothly. Julie Hill is a great salesperson - she is caring, responsive, informed beautiful! The whole process at McGrath Lexus of Chicago went smoothly. Julie Hill is a great salesperson - she is caring, responsive, informed, customer focused and takes the time to make a potential / new buyer comfortable. She is a great asset to the dealership and truly reflects thier customer focused values. If you are going to buy a car, go to McGrath of Chicago! Julie will treat you right and give you a great deal. This dealership wants your business and it is reflected in thier dealings with you. Larry provides great leadership to his sales staff. Thank You McGrath of Chicago, Julie and Larry! More
by NewRX350Owner
Employees Worked With
Julie Hill, Larry Brodacz
August 19, 2013
The entire experience was a great one. From the moment I met with Mike LaGiglio until when I left the dealership. I believe my experience is what every buyer should experience. met with Mike LaGiglio until when I left the dealership. I believe my experience is what every buyer should experience. More
by Nana11
Employees Worked With
Mike LaGiglio
August 15, 2013
My experience was the best possible experience that can be had buying a car. Larry is a pro. David is a pro. They are straight forward, friendly, knowledgeable and efficient. The finance manager was real be had buying a car. Larry is a pro. David is a pro. They are straight forward, friendly, knowledgeable and efficient. The finance manager was really smooth and efficient also, Doug. I cannot say enough about what a great job McGrath does with the luxury experience. Extremely accomodating and empathetic. Great listening. David was super attentive and courteous, while 'keeping it real'. Larry was a true professional and made it soo (3 o's) easy to buy a car from your dealership. Interested? Boom...here's the 3s. Drive the car and it will sell itself. They let me take a car for 12 hours to get a real feel for it and load my bicycle in and out of the trunk. The friendliness, cleanliness, professionalism, knowledge, coffee, water, massages, shoe shines, free washes, internet access, putting green, etc...all scream, we want your business and we know how to treat people. Kudos Mr. Mike McGrath Jr. on keeping the McGrath brand in tact and pushing the level of service into the stratosphere of excellence. Kind regards, Matt Samples Crystal Lake, IL 630.800.5673 More
by samptweezy
Employees Worked With
Doug Bell, David Kay, Larry Brodacz
August 15, 2013
Hello, I recently purchase new 2013 Lexus RX 350 from Hello, I recently purchase new 2013 Lexus RX 350 from McGrath Lexus of Chicago. I have to admit it was one of my best experiences at the dealership e Hello, I recently purchase new 2013 Lexus RX 350 from McGrath Lexus of Chicago. I have to admit it was one of my best experiences at the dealership ever! My sale person Mr. Jerry Giec was very honest, resalable and kind of funny guy. He made the whole process of percussing the car easy and enjoyable. I will recommend him and the dealership to my friends. Thanks Jerry ! More
by EDYTA23
August 07, 2013
I have worked with many dealerships in the past 20 years to buy and trade in vehicles. I have even worked with other Lexis dealerships. My current purchase, however, is the second vehicle that I have purch to buy and trade in vehicles. I have even worked with other Lexis dealerships. My current purchase, however, is the second vehicle that I have purchased from McGrath in the past 4 years and I will never go anywhere else. Gary Sowell offered me a price that exceeded my expectations and prepared all of the sales paperwork promptly, with only a few phone calls. I did not have to wait in the dealership for the customary 2 hours to obtain sales figures, nor speak with numerous different people. Gary was so professional, friendly, and courteous, while also considerate of my time. I cannot ask for more in a dealership or a salesperson. Gary Sowell and Maria Titova personally delivered my new vehicle to my home. Maria provided a friendly and detailed tutorial of the many options on my new Lexus. Maria paired the bluetooth on my phone with my new vehicle, and even climbed on a ladder to access my garage door codes so as to program my garage door opener to work with my SUV. This was above and beyond my expectations! Thank you to Gary and Maria and everyone at McGrath who made this purchase so easy. I love my new Lexus!! More
by NicoleBennett
Employees Worked With
Gary Sowell
August 07, 2013
Maria and Gary were knowledgable and friendly. They also respected my time by getting straight to the point and not giving me the run around you see all too often. Overall, the experience was excellent. respected my time by getting straight to the point and not giving me the run around you see all too often. Overall, the experience was excellent. More
by dwestland
Employees Worked With
Gary Sowell
August 03, 2013
I had a real good experience buying used car from Jerry. he found the car I was,looking for in the perfect condition.... I will always come back and buy more cars in the future ...thank you he found the car I was,looking for in the perfect condition.... I will always come back and buy more cars in the future ...thank you More
by Mrk350
Employees Worked With
Jerry Giec
