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McGrath Lexus of Chicago
Chicago, IL
952 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 18, 2013
Recommended by our children and they were very pleased as were we. Jeff Riordan was extremely patient and excellent. He made us feel very comfortable. were we. Jeff Riordan was extremely patient and excellent. He made us feel very comfortable. More
by rbjjj17
Employees Worked With
David Kay
May 18, 2013
Julie Hill's is as professional as they come. She is informative, honest, patient, cares about her customers and most importantly she made my first car buying experience just perfect! I would highly rec informative, honest, patient, cares about her customers and most importantly she made my first car buying experience just perfect! I would highly recommend her to my friends and others. She has exceeded all of my expectations and I would like to thank her for that. More
by wkmn810
Employees Worked With
Julie Hill
May 18, 2013
I would like to thank the staff who stayed after hours to get the deal done. Special thanks to Julie Hill who made our experience comforting. get the deal done. Special thanks to Julie Hill who made our experience comforting. More
by chase22
Employees Worked With
Julie Hill, Matt Fenton
May 17, 2013
I walked into the dealership as a "not even sure I want to trade in my current lexus rx 400h" and left as an "excited, delighted, happy as can be with my new vehicle" customer. It is my 3rd lexus fro want to trade in my current lexus rx 400h" and left as an "excited, delighted, happy as can be with my new vehicle" customer. It is my 3rd lexus from McGrath and although I was comfortable that I would be treated nicely, this experience was outstanding. The patience demonstrated by Heather O'Malley was way beyond "great". She helped me understand all the options and in the end when I missed out on my first vehicle choice while "thinking it over", she rightly convinced me that the alternate vehicle might really be the best choice for me. Amazing. A very daunting task for the buyer is transferring all the "stuff" in the old vehicle to the new one and learning the options and technology associated with the new auto. This onerous task became an actual delightful journey with Nick Novelli providing a guided tour that was organized, logical and fun! The fact that both of these individuals are still available to me in the future is extremely comforting. Doug Bell was a friendly and thorough "numbers" guy that answered all my questions as we waded through the paperwork. I would highly recommend this team to any prospective buyer. More
by 81mmr
Employees Worked With
Heather O'Malley , Nick Novelli, Doug Bell
May 15, 2013
Nick was very knowledgeable & knew EXACTLY what I was looking for. No pressure. No sales pitch. Just straight facts. A breath of fresh air at a dealership that deals with high end vehicles. I recommend t looking for. No pressure. No sales pitch. Just straight facts. A breath of fresh air at a dealership that deals with high end vehicles. I recommend this guy to anyone who needs an honest opinion! Thanks again! More
by Puckenhauser
Employees Worked With
Nick Novelli
May 15, 2013
If you are looking for a reliable, dependable car, new or pre-owned, today or in the near future, I highly recommend Julie Hill at McGrath Lexus of Chicago. Julie Hill has survived some of the most challeng pre-owned, today or in the near future, I highly recommend Julie Hill at McGrath Lexus of Chicago. Julie Hill has survived some of the most challenging times in the auto industry. Her track record speaks volumes. Her friendly , professional attitude encourages you in making your choice whether your a first time buyer or a tenured car owner. Thank you McGrath Lexus of Chicago for your dedicated employee, Julie Hill! More
by lexusrx300
Employees Worked With
Julie Hill
May 14, 2013
My overall very positive review is based on my interactions with David Kay, salesman and Nick Novelli, Vehicle Delivery Specialist. David is a seasoned vet. He was friendly( but not overly so) interactions with David Kay, salesman and Nick Novelli, Vehicle Delivery Specialist. David is a seasoned vet. He was friendly( but not overly so) and respectful. All negotiations were fair and transparent. He also went out of his way to work around some inventory problems and my travel schedule. I would highly recommend David. Nick deserves special kudos. The new LS 460 is packed with complex mechanical systems and driver oriented technology. Nick knows the car cold- no matter how detailed and/or off the wall my questions, Nick had the answer; no obfuscation no guessing. Of course this is to be expected. What's above and beyond is the passion he has for the vehicle and his obvious desire for you to feel the same. The orientation is extensive and without time limit. I was anxious about getting comfortable with everything the car has to offer but when I left I knew enough to feel confident I could figure out the rest. Over the two weeks since my purchase I've called Nick a few times with follow up questions with Nick glad to help. With his help I'm getting a real kick out of the LS 460. My highest praise for Nick. More
by vptaxret
Employees Worked With
Nick Novelli, David Kay
May 12, 2013
Great experience/ friendly and helpful. Dave met my expectations in all avenues rated above. I would definitely purchase another lexus from Mcgrath lexus and Dave Nelson expectations in all avenues rated above. I would definitely purchase another lexus from Mcgrath lexus and Dave Nelson More
by nereidagarcia
Employees Worked With
Dave Nelson
May 12, 2013
Shawn and Rick were awesome. Being time conciious, I truly appreciate their expediency in that we were able to get the car selected, price negotiated and loan finalized expeditiously and fairly and with truly appreciate their expediency in that we were able to get the car selected, price negotiated and loan finalized expeditiously and fairly and within my expected price range. Nick's personalized delivery was detailed, clear and really "sold" me on the fact that my car was perfect for me. However, what impressed me the most was how they handled a detailing issue. I noticed a missed spot on the console while the business manager Rick was near by. He heard my comment and continued with what he was doing. Later during the delivery Nick noticed the same and apologized saying the current level of detailing was unacceptable and asked if I had time to wait or could return. As we were speaking Rick walked up with the GM Sharon who expressed the same concerns regarding the quality. When I returned for the detailing the next day, I was greeted by Sharon, Shawn and Nick (who offered lunch)... within 30 minutes the detaining was complete and I was on my way. Great team and customer service. More
by steplone
Employees Worked With
Sharon Gale, Nick Novelli
May 10, 2013
Everyone at Lexus is super customer service conscious and personable and very unlike your typical car dealership cheese ball sales guy try to outsmart you. Nick is the BEST. Showed me everything about the personable and very unlike your typical car dealership cheese ball sales guy try to outsmart you. Nick is the BEST. Showed me everything about the car. Was cool to talk to and went the extra mile to take care of me. More
by joseph123456789
Employees Worked With
Nick Novelli
