McGrath Lexus of Chicago

I have Gotten both of my vehicles from McGrath and has always dealt with Julie Hill who is the BEST SALES REPRESENTATIVE THERE.. I only have a problem with them getting rid of my Shelly from Service who w always dealt with Julie Hill who is the BEST SALES REPRESENTATIVE THERE.. I only have a problem with them getting rid of my Shelly from Service who was always professional in getting my vehicle serviced. But other than that I have also dealt with Mike Mcgrath and if there is ever a problem or situation he always take great care of me. I can't even imagine me purchasing another vehicle from anywhere else. Thanks Mcgrath for you awesome customer service Most importantly THANKS JULIE HILL!!!!!!!!!!! More

i saw the car on your lot and it was just the car i was i saw the car on your lot and it was just the car i was looking for. i took it home for the night to show to my wife and we decided we wanted it. i c i saw the car on your lot and it was just the car i was looking for. i took it home for the night to show to my wife and we decided we wanted it. i came back the next and purchased the car. everyone at the dealeship was very nice and accomodating. your dealship is very impressive and would be my first choice when purchasing another vechile. More

This Dealer Was amazing respectable and most importantly no hassle. There was no rush to just put me in a vehicle to make a sale. Mike LaGiglio was very patient with me, consistent and also helped me make t no hassle. There was no rush to just put me in a vehicle to make a sale. Mike LaGiglio was very patient with me, consistent and also helped me make the best decision but yet still ride in style. The Finance Team was great as well Rick and Julie were great and they worked really hard for me, to get me the vehicle I wanted at the right price and payments. I will definitely return for the next vehicle I purchase. The Guys and McGrath Mike, Julie and Rick really represent the Lexus brand well. More

Both Rick and Anthony took their time to answer our questions. Anthony showed us various things about the car online and on the car itself. He was very accommodating. He also was more than willing to c questions. Anthony showed us various things about the car online and on the car itself. He was very accommodating. He also was more than willing to change/fix a couple things on the vehicle so that it was like new for us! The entire time I felt that Anthony wanted us to have the best experience at the dealership and wanted us to be happy with our purchase. He went above and beyond to make us happy with the vehicle. Rick was very thorough and made sure we received the best rate possible on our loan. He was patient and answered all our questions, especially since this was our first vehicle purchase. Rick and Anthony have exceptional customer service and made our overall experience wonderful! I highly recommend McGrath Lexus! More

The experience at McGrath Lexus was very pleasant. I sent an email requesting a test drive and was responded to immediately. Once we arrived Heather Omalley (sales) greeted us in a very friendly and professi an email requesting a test drive and was responded to immediately. Once we arrived Heather Omalley (sales) greeted us in a very friendly and professional manner. She did not waste our time. We took a test drive and Heather explained everything about the car and Lexus. We purchased an ES 350 and it was hassle free, good price with great basic options which you would definitely pay extra in other makes. We then met Frank from financing who explained the finance process and gave us a great rate. After we signed all the papers Maria Titova delivery specialist went through every nuck and cranie of the car with us. Overall Lexus staff was efficient, knowledgeable and friendly. Smooth process all the way. They all made us feel important and continously reminded us that they would be there for us anytime needed. More

Originally spoke and met with Gary Sowell to discuss pre owned. He knew exactly what I was looking for, and didnt try to push me or sell me anything on his agenda. He listened to my needs. After a week of t owned. He knew exactly what I was looking for, and didnt try to push me or sell me anything on his agenda. He listened to my needs. After a week of thinking about it, I decided to go back and Gary was not there, so Jack Martell assisted me. Jack was nice as well. I drove a few cars, and like Gary, Jack wasnt trying to push one car or another on me, he let me decide. The buying experience was "old school" which I didnt like. "Make me an offer" type of haggling. Not a fan of that, but understand it is what it is when buying a car, especially a pre owned car. I do not hold that against them, just a preferance of mine. I would prefer the price listed is the price paid, and trust the dealership that is their lowest price. Jeff (don't have his last name, sorry) was great showing me the car. He went over everything, even the things I knew, just in case. VERY friendly, and we discussed music and concerts. I liked that everyone treated me as a person and not just a consumer. I liked that Jeff said "welcome to the Lexus family" made me feel that I purchased more than a car, but am purchasing a lifetime of support. One reason I decided to spend extra money on a Lexus because of what comes with a Lexus, which is this type of individualized service. Overall a very good, low pressure experience. I had a few questions a few days later, and Gary set me up with Denis to come in so the service dept can take a look at it. Denis was awesome, and though I hope I never see him again since I hope the car will never break down, he was great. More

The moment I walked into the show room, I was greeted with welcomes and smiles from the front desk! That was the beginning of a lasting relationship with this dealer! I had the opportunity to meet my s with welcomes and smiles from the front desk! That was the beginning of a lasting relationship with this dealer! I had the opportunity to meet my sales person Bill Tacker and right away I felt I was in the right place! I purchased my first Lexus from McGrath and I'm glad I did! The staff was attentive and courteous, willing to answer my questions without hesitation! The atmosphere is friendly and comfortable, yet professional. The amenities within the dealer are many! I know when I bring my Lexus in for an oil change, I can sit in the deli, enjoy a cup of Starbucks, munch on a sandwich and even check my email where a bank of computers line the wall, neat and inviting! There's even a well stocked play area for the children! I was very impressed with the staff that I met, each and every person took the time to shake my hand and welcome me! Yes, that's what takes to keep me around and I believe I will be for a long time! I would recommend this dealership to every one I know! More

Great experience with Jack Martell. His knowledge and willingness to listen to my requirements and options was quite professional. He made th experience easy and seamless. willingness to listen to my requirements and options was quite professional. He made th experience easy and seamless. More

Mike LaGiglio was wonderful to work with in purchasing our 'new' preowned vehicle. He came in on his day off to help us. He was kind and considerate in every way and stayed with us throughout the process our 'new' preowned vehicle. He came in on his day off to help us. He was kind and considerate in every way and stayed with us throughout the process. He even helped to polish/wash the vehicle before we left with it. We would definitely consider working with him again in the future. More

I want to thank Alex, Maria, Doug, and everybody else involved in helping me and my wife select the best vehicle for us last week. They where very helpful. We where not there long. They where very profes involved in helping me and my wife select the best vehicle for us last week. They where very helpful. We where not there long. They where very professional and friendly. Alex did a great job explaining everything to us as far as the purchase and our options and Maria did a wonderful job explaining to my wife how everything in the RX works. Thank you again. More