McGrath Lexus of Chicago

My husband and I walked into McGrath Lexus in Chicago with little idea of what to expect. We had test driven a few different cars previously and got the typical car salesman -- overbearing and aggressiv with little idea of what to expect. We had test driven a few different cars previously and got the typical car salesman -- overbearing and aggressive. Our experience with Heather was the complete opposite. We test drove a few new cars and then discussed what we were looking for in a used car. She showed us the website, which not only had multiple pictures of the cars and gave info on the the standard and added features with carfax reports, but also was up to date. The last thing I wanted was to see a car online that I like and find out later it was already sold a week ago! McGrath does what it can to make sure that is not the case. Heather jotted down a few notes of what we wanted and didnt want - colors, mileage, extra features - then took down our contact info and told us she would contact us if anything new came into the lot. She recommended that we check the website on our own time and see if there is anything we like - she would be happy to make sure it was not sold and we could come in and test drive it. We walked out of the dealership with no pressure to do anything else -- we were in no rush to buy and Heather took that into account and didnt force us to make any quick decisions. A week later we were back at the dealership looking at some used cars we saw on the website. It was exactly as listed - the price on the website was what we were told when we walked in. No bait and switch here. After few test drives, we went to the office of the manager and negotiated a final price on the one we liked. It was probably the fastest negotiation I have ever seen for a car. Unlike some places,there were no games being played -- they were straight and to the point, something that I really appreciated as a first time buyer who was told by friends and family of the tricks that other dealers play. We were given time to make a decision and before we knew it we were signing paperwork and driving away in our fantastic car! Our experience with McGrath Lexus and most of all Heather O'Malley was unlike anything we would have ever expected. Buying a car, especially your first car, whether new or used is a huge endeavor and Heather made the process go more smoothly than we could have ever known was possible. More

I have been involved with your dealership or the McGrath names since 2001. I am very pleased! I would go no were else and each time I am there I feel that my money is well spent! Your showroom is the bomb! names since 2001. I am very pleased! I would go no were else and each time I am there I feel that my money is well spent! Your showroom is the bomb! Mr. Sowell is a class act. Thank you. More

Terrific experience buying a used LX. Straight forward no nonsense, good experience.Showroom areas and amenities are up to Lexus standards. Except Chicago traffic sucks!! nonsense, good experience.Showroom areas and amenities are up to Lexus standards. Except Chicago traffic sucks!! More

Heather was a great customer service agent. She is very knowledgable abd was able to help me with all my questions. I wish that I always received service like that. Thanks Heather!!!!! knowledgable abd was able to help me with all my questions. I wish that I always received service like that. Thanks Heather!!!!! More

She is very helpfull and answered all my questions. I would definitely ask all my friends to buy their lexus in this dealership. She is very also gave me some tips how to buy a new car. would definitely ask all my friends to buy their lexus in this dealership. She is very also gave me some tips how to buy a new car. More

I am very impressed with the attention and follow through even after the sale that Nick continues to give me which is rare in any car buying experience. I am extremely happy with my new car and McGrath Lexus even after the sale that Nick continues to give me which is rare in any car buying experience. I am extremely happy with my new car and McGrath Lexus will always be my go-to dealership when I am ready to make a car purchase again! More

Great customer service and good follow through, I found heather to be very professional and gave me a lot of information which helped me pick the right car for me. heather to be very professional and gave me a lot of information which helped me pick the right car for me. More

I initially came into the dealership just to take a look, but after dealing with Heather I was certainly more interested in purchasing from McGrath. She was knowledgeable of the vehicles and I appreciated h but after dealing with Heather I was certainly more interested in purchasing from McGrath. She was knowledgeable of the vehicles and I appreciated her relaxed manner. More

Awesome level of service, very professional. Heather was very knowledgable on all the cars and answered all my questions. I'd recommend her to all my friends. very knowledgable on all the cars and answered all my questions. I'd recommend her to all my friends. More

Very Personable, great customer service! I was recommended to Heather by a friend who had just recently purchased...I never liked the process of buying a car but she made it easy,,Thanks Heather recommended to Heather by a friend who had just recently purchased...I never liked the process of buying a car but she made it easy,,Thanks Heather More