McGrath Lexus of Chicago

I am what you would call HIGH MAINTENANCE and require alot of hand-holding. Heather established the standard by walking me through the most professional and informed sales cycle I have ever experienced alot of hand-holding. Heather established the standard by walking me through the most professional and informed sales cycle I have ever experienced up to and including making sure I understood every feature of the vehicle and ensuring it was a good fit for my needs. Recently I inquired again about a new lease - Heather was excited about helping and doing the analysis to make sure it would be the right thing based on all of the financial factors. Her welcoming smile never fails to make me feel appreciated and is a reminder to me that she is always there for me long after the sale! The same is for Jodi Gaitens - never a frustration, always taking the time to put my fears at ease. She takes care of my car as if it were her own! Trust is just something I have never experienced before. Walking into McGrath Lexus makes me feel like I am in the "ggod hands" of car dealers! Cheers and Bravo to both Heather and Jodi! More

It was a pleasure to negotiate an SUV purchase with Heather. She was able to "work with us" during a difficult time for us. Once the sale was complete she was very helpful teaching us the functions of Heather. She was able to "work with us" during a difficult time for us. Once the sale was complete she was very helpful teaching us the functions of our new vehicle. She also has alway provided excellent customer service since we have purchased the vehicle which is not normally the case after a sales person sells you something. If I know of anyone interested in purchasing a Lexus, without hesitation will recommend them to work with Heather on their purchase. More

i had been to multiple car dealerships and even other lexus dealerships. mcgrath lexus was hands down the best. i worked with Michael Kozeluh who was beyond professional and honest. he made the experienc lexus dealerships. mcgrath lexus was hands down the best. i worked with Michael Kozeluh who was beyond professional and honest. he made the experience of buy a new lexus not only tolerable but pleasurable! anyone in the chicagoland area would looking for a lexus would be wise to do themselves a favor and stop in to mcgrath and talk with Michael Kozeluh! More

Mike was great to work with. He treated myself and my husband with great respect and did not "play game" like a lot of the other dealings tend to do. husband with great respect and did not "play game" like a lot of the other dealings tend to do. More

Mike is one of the best reps I have ever had the pleasure working with. He never forgets to follow up and he's very honest and straightforward. Sharon is great as well, doesn't play games with you and is v working with. He never forgets to follow up and he's very honest and straightforward. Sharon is great as well, doesn't play games with you and is very fair. I would recommend both the individuals mentioned above as well as the dealership. More

I was never treated so well by any car dealer / salesperson - and I have purchased many cars in my lifetime. They treated me as if I were buying the most expensive vehicle on the lot. Steve was not salesperson - and I have purchased many cars in my lifetime. They treated me as if I were buying the most expensive vehicle on the lot. Steve was not only friendly, he was open, honest, and genuine - refreshing!. There was no back-and-forth negotiatin. By the time I got to the financing part everything was ready. They gave me top dollar for my trade - I did the homework before going to the dealership so I knew what the vehicle was worth. I met several other people while there including the general manager who found the time to say hello. I will be back! More

Was very pleased with McGrath and Andy was a great salesman, however to be honest with the low miles on a 2006 LS car it didn't take a lot on convincing. However there were some things that needed to salesman, however to be honest with the low miles on a 2006 LS car it didn't take a lot on convincing. However there were some things that needed to be fixed and so far Andy has had the service dept take care of them but were still waiting on a part from Japan, because of the earthquake the plant was destroyed so I don't know about that yet. But so far everything was good. The waiting area is a place where you could just hang out, very comfortable. Yes I would recommend McGrath and Andy... More

Andy handled everything and it went great. All handled without a hitch! Car was delivered promptly and with all the info I needed. i would buy there again and sent my brother and nephew there the next day without a hitch! Car was delivered promptly and with all the info I needed. i would buy there again and sent my brother and nephew there the next day. More

I had a very positive experience with this dealership. Their follow-up was extremely fast and communication was appropriate in timeliness and frequency. I traveled some distance from my home for this expe Their follow-up was extremely fast and communication was appropriate in timeliness and frequency. I traveled some distance from my home for this experience as the two dealerships more proximal to my home failed in responding to my needs. In one case the response was " I lost your email", and in the other, "I didn't answer your phone call because I was outside with a customer". At McGrath Lexus, the professionalism exhibited was more in line with expectations one could expect to experience in purchasing a luxury automobile. More

I initially visited “McGrath Lexus of Chicago” to buy a 2010 CPO RX350. Matt Toig assisted me to decide for a brand new 2011 Rx350. I gotta admit that Matt Toig was one of the best sale people I have met. 2010 CPO RX350. Matt Toig assisted me to decide for a brand new 2011 Rx350. I gotta admit that Matt Toig was one of the best sale people I have met. He was very informative, friendly and honest. One of his exceptional services was to find a certified place to install a handicap hand control. I’m a disabled customer who needs to have a handicap hand control installed. He will deliver the car to me after the hand control is installed. I’m very impressed by Matt’s exceptional services and professionalism. More