McGrath Lexus of Chicago

Today (12/30), my family was leaving Chicago to travel back to our home in Wisconsin when we started experiencing a total system failure. Our Lexus GX literally "died" as we pulled into the McGrath Le back to our home in Wisconsin when we started experiencing a total system failure. Our Lexus GX literally "died" as we pulled into the McGrath Lexus parking lot. We later found out we needed a new alternator and battery. With 3 kids and a dog in the car, we were really hoping that McGrath could help us out. We have our car serviced through Lexus in WI, but had never been to McGrath before. Within 5 minutes several people had emereged from the dealership to jump start the car, get our family out and comfortable in the waiting room, and began work on the vehicle. We were just amazed as the service department appeared to be extremely busy. We received ABSOLUTELY OUTSTANDING service from everyone at the dealership, particularily Bob Jaskolski. Everyone(this includes anyone we came in contact with, probably about 10 different members of McGrath staff) was extremely kind to the kids and the dog and went out of their way to make sure we were all comfortable while we were waiting. Mr. Jaskolski updated us frequently, went ABOVE AND BEYOND in making for sure that everything was fixed correctly on the car, pulled up all of our warranty information on the vehicle (which by the way was honored without question and saved us major $$$), and got us on our way as quickly as possible. We are extremely grateful to him! It is this kind of exceptional, truly outstanding service that has made us return to and will keep us returning to Lexus for all of our vehicles and their service. We thank the McGrath staff, particularily Bob, for helping out a couple of out of town "Wisconsinites" when they needed help the most! More

Everyone at McGrath was very welcoming and helpful. I've never been to this Lexus location and was surprised at how large the showroom was and the number of vehicles available. My initial contact was with S never been to this Lexus location and was surprised at how large the showroom was and the number of vehicles available. My initial contact was with Sean over the phone when I called to inquire about a vehicle advertized on AutoTrader. He provided me with all the information I asked for and emailed me other cars that were within my price range. When I came in the following day he was able to answer all my questions and assist me with the purchase. I couldn't have had a better experience. Thanks. More

My sales guy (Bill Davis) was friendly, direct and easy to do business with (as salesmen go). I would recommend working with him. My only small gripe with him is that he seemed preoccupied with his cell p to do business with (as salesmen go). I would recommend working with him. My only small gripe with him is that he seemed preoccupied with his cell phone a few times while we were conducting business. Maybe he was communicating with his manager...who knows. Andy showed me how to operate the bells and whistles of the car. He even got a spray bottle and towel to clean a few of the many spots in the car which were not clean. This was after our initial rocky start which preceded my purchase with Bill. Overall the experience was good. It's my second purchase with the dealership and when I wear this car out, I'll probably be back. More

My experience was great. As I entered the dealership greeting me. I told her the type of vehicle I was interested in. She then took me on a test drive. After the test drive it was time to make a deal greeting me. I told her the type of vehicle I was interested in. She then took me on a test drive. After the test drive it was time to make a deal. The team at the dealership worked hard to meet my budget and I walked out that day with a new Lexus. Thanks More

Let me start by saying that I HATE shopping for cars. My lease on my current car was up and I needed a car quickly. I didn't have time to shop around a lot and was not looking to play games. I called McGr lease on my current car was up and I needed a car quickly. I didn't have time to shop around a lot and was not looking to play games. I called McGrath and was put in touch with Mike Tumility. He was very straight forward, honest, professional and efficient. He quoted me a fair price, helped me structure the deal the way I wanted it and got everything processed quickly and easily. Every step of the process was first rate. I hope I like the car as much as I like the service that I've received thus far, because working with Mike and McGrath was the best car buying experience I've had in 20 years. Would definitely work with him again and would definitely refer to any friends and business associates that were looking for a recommendation. More

Anthony was referred to us by a close friend. From the beginning of our visit there, we felt extremely comfortable. The atmosphere at tihs dealership is very friendly and enthusiastic. Anthony was upfro beginning of our visit there, we felt extremely comfortable. The atmosphere at tihs dealership is very friendly and enthusiastic. Anthony was upfront with us and listened. He didn't try to sell us something we didn't need or want. He was very customer service focused and we appreciated this from the beginning to the end when we walked away with our purchase. Both my husband and I were very pleased with the whole experience and are thrilled to be new Lexus owners! Chiara and Oscar Vega More