McGrath Lexus of Westmont

I have never in my life had to write to a dealership regarding an experience but today is a first! I bought my car nx300 in May 8th 2021. My dash started informing me that I needed dealership maintenanc regarding an experience but today is a first! I bought my car nx300 in May 8th 2021. My dash started informing me that I needed dealership maintenance July 2021. I made a reservation over the phone to come in for maintenance however when I got there Tim Lucas told me it would be up to a 3 hour wait for my fluid top off and tire rotation. Being as I have 2 young kids I told him I’d have to reschedule. I rescheduled for today and when I showed up Tim was not only shocked but upset that I had a loaner for such a “quick” service. I let him know just last week he told me it would be 2-3 hours so I was prepared. He simply told me he didn’t remember me and told me it’d be a few hours and that since I have the loaner I’ll be fine. After waiting 4.5 hours for a simple fluid top off and rotation I decided to see if my car was done. I spent 15 minutes trying to get someone in the service department instead of just voicemails. I finally got ahold of someone who told me they would talk to Tim and call me back. Tim did call 10 minutes later to let me know it was done. When I got to the service cashier she gave me my keys and told me my car was our front …. However after walking out I discovered my car was in fact NOT out front. Luckily a man saw me wandering and told me I know what car you’re looking for that was in the back. When he pulled it around I noticed my front license plate was completely bent! My license plate frame was also cracked from the license being completely bent. I asked to speak to someone to find out what happened to my car. She grabbed a lady from customer relations who cared so little she didn’t even try to hide it. She continued to smack and pop her gum the entire time talking to me. Her solution was to talk to Tim to see the disconnect, which was actually laughable. The icing on the cake was definitely discovering someone’s empty water bottle left behind and that instead of replacing my cover that became cracked like he said he did— was in fact my original one just placed back on. If you expect people to be continued customers I would take a hard look at how some of your staff treat people. I was SO happy with our salesman Joe Scala but this experience today made me question if I ever want to come back. More

Good salesperson she worked with us to get a Lexus we liked and kept good contact with us so we knew when it would arrive and we could see it liked and kept good contact with us so we knew when it would arrive and we could see it More

Excellent dealership, personnel and service.We have been Excellent dealership, personnel and service. We have been with this dealership for Many years and have always received Great service. Would recomm Excellent dealership, personnel and service. We have been with this dealership for Many years and have always received Great service. Would recommend them To all our friends. More

I have purchased cars from McGrath Lexus of Westmont for over 20 years. The attention and service received is impeccable! I've recommended to friends. over 20 years. The attention and service received is impeccable! I've recommended to friends. More

Came in for a battery check, went home , ready for work, car does not start had to take Uber and pay $36. Went back to dealer finally decided to give me a brand new battery. They should just have given me car does not start had to take Uber and pay $36. Went back to dealer finally decided to give me a brand new battery. They should just have given me a new one because my battery still is under warranty. I paid over a hundred dollars for Uber already makes no sense. More

Today my father and I had the pleasure of working with Dean from service. Our expectations were beyond exceeded! For our 2nd time at this location I WILL be coming back. Dean was polite and attentive from Dean from service. Our expectations were beyond exceeded! For our 2nd time at this location I WILL be coming back. Dean was polite and attentive from the minute we stepped in. No words can be used to explain how easy everything was. We came in with no appointment and we were taken care of right away. We've been to other service departments at other dealers and this is our absolute favorite. Thank you Dean for the services you provided! We look forward to continue working with you in the future. More

I always have a great experience when I come to this dealership. They are very customer focused. The service I’ve received is quality based and at a fair price. I have been able to work in their cust dealership. They are very customer focused. The service I’ve received is quality based and at a fair price. I have been able to work in their customer space so no interruption to my day and when I don’t wait for the car they make dropping off very quick and easy. Great experience every time. More

Good service. Knowledgeable representative. Easy to schedule appointment. Courteous mechanics. Clean environment. Good hot coffee for customers. Value for money spent on services. Honest advices. schedule appointment. Courteous mechanics. Clean environment. Good hot coffee for customers. Value for money spent on services. Honest advices. More

Buying process was fast a d efficient. Staff respected exactly what I wanted and showed me just that. And they never asked for my husband. exactly what I wanted and showed me just that. And they never asked for my husband. More