McGrath Lexus of Westmont

I purchased my car 2004 and ever since I have been using the dealer to service the car. I have only one incident out of the sixteen years. I love doing business with the company in Westmont because they are the dealer to service the car. I have only one incident out of the sixteen years. I love doing business with the company in Westmont because they are committed to what they do, respectful especially my service advisor, Casey komosa. He is one of the few that I keep coming and professional. I couldn’t ask for any better . McGrath of Lexus Westmont is very fortunate to have a devoted employee. I am glad to be a part of them Thank you Casey and McGrath Lexus of Westmont. More

Friendly, honest and hassel free I had an extremely positive experience at the McGrath Dealership. Paul Stewart took excellent care of me. I found the dealership through CarGurus. Pau I had an extremely positive experience at the McGrath Dealership. Paul Stewart took excellent care of me. I found the dealership through CarGurus. Paul took the car of interest out on a test drive and reported back to me before I made an appointment to test it myself. When I came in for the test drive everything was exactly as reported. The experience was smooth and efficient; financing was quickly arranged. I could not be more pleased with my experience. More

First Lexus purchase We were looking for a 2016-2017 used Lexus ES350. I had communicated with Glenn via email and phone call prior to making the 90 minute drive down fro We were looking for a 2016-2017 used Lexus ES350. I had communicated with Glenn via email and phone call prior to making the 90 minute drive down from Wisconsin. Although Glenn replied promptly to my email inquiry, I found him to be short and almost rude. Once we arrived at dealership, we felt as though we were inconveniencing him. He brushed off a few questions we had on the car. We realized the brakes made noise due to the length of time sitting on the lot but I was not going to pay $25K for a car and have loud brakes for a "few months". He offered no solution there. He was unwilling to negotiate at all and then slyly stated we could have his $200 commission and we shouldn't feel badly about it. Overall, not a pleasant experience. We were treated properly at our next two dealerships (Brookfield, WI and Naperville, IL where we ended up purchasing) More

Wonderful experience, as usual! This was my second experience with McGrath Lexus and it was even better than the first (previously accompanied my dad for his lease). GM Greg Luzinski This was my second experience with McGrath Lexus and it was even better than the first (previously accompanied my dad for his lease). GM Greg Luzinski and his team are top notch and extremely knowledgeable while always providing the BEST customer service. Alisa Dunlap was my sales associate and I couldn't have asked for anything more. She currently drives the same model I ended up leasing so she knew everything about it and answered all of my questions with clarity. She also gave me a tour of the expansive dealership so I know exactly what to do when I come back for service or just to take advantage of the free car washes. Now I just need to convince my mom and sister to get a Lexus too. More

McGrath Lexus of Westmont - Service Department as a whole I've been a loyal McGrath Lexus customer for a number of years. At first it was simply just due to the convenience as they were only a few neighborhoo I've been a loyal McGrath Lexus customer for a number of years. At first it was simply just due to the convenience as they were only a few neighborhoods from where I lived. As time went by, despite changing vehicle models, my loyalty of Lexus and the McGrath family never wavered. This was due largely in part by, but not limited to their service department. I really have to give the kudos here on taking the lead here to Casey Komosa. He is the definition of not just customer service, but client satisfaction. He always greets you with a smile, maintaining a professional yet friendly demeanor, he does not try to upsell you on things you do not need, but will always recommend you for things that could benefit you in the short or long term that relates to the life of the vehicle, as well as your enjoyment during the life of the vehicle in which you own it. Fast forward a few years, I ended up moving about 30 minutes away. There were a couple of other Lexus dealerships I could have gone to that were closer.. but I stayed and will continue to go to McGrath Lexus of Westmont's service department because of people such as Casey, the service techs and porters that work here. Casey and many of the service porters here (unfortunately I do not remember all of their names) have taken my fiancee's car and my own here with the utmost care. They are all diligent in their work and the techs that we've spoken to in the past share a wealth of knowledge that I can attest to. It makes me actually not apprehensive bringing my vehicle in for service when the time comes to do so. Casey (and team) have a true penchant for providing a rewarding, genuine commitment and fortitude in growth for customer excellence. I know that this rating may be lost among the others that arrive, but I sure hope that those that take the time to read this review, understand that this is written by me, no one told me to do this - in fact, I had to search for Casey's name on DealerRater, and found him NOT to be in there, so I had to write it in manually. I am taking the extra time and effort to stand up for every single person in this service department at McGrath but am highlighting Casey's exemplary performance to date and has made me stay loyal to this brand and the family because he has continued to show myself, my fiancee and my family the quality that he can provide as well as the confidence he can entrust us with. Thank you, Casey. Sincerely, Jeff L. More

Couldn't be happier with my purchase By far the best automobile purchase I've ever made. Had the pleasure to work with Alan Stern and Greg Luzinski. They took really good care of me durin By far the best automobile purchase I've ever made. Had the pleasure to work with Alan Stern and Greg Luzinski. They took really good care of me during and also after the sale. Would highly recommend working with them, and I'll be sure to also work with them again on my next purchase. More

Bought a previously owned Lexus, excellent service! Paul Stewart is fabulous. Many years in the auto business, knowledgeable and no high-pressure sales tactics. Asked what I was looking for and delive Paul Stewart is fabulous. Many years in the auto business, knowledgeable and no high-pressure sales tactics. Asked what I was looking for and delivered. I highly recommend. More

Great experience This is my first Lexus purchase, but will not be my last. Our salesperson Paul Stewart was amazing to deal with and very knowledgeable about the car a This is my first Lexus purchase, but will not be my last. Our salesperson Paul Stewart was amazing to deal with and very knowledgeable about the car and the Lexus brand. We left the dealership to look at a different car and it only took one stop to realize Paul and McGrath Lexus was where we wanted to do business. More