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McGrath Lexus of Westmont

Westmont, IL

4.8
1,641 Reviews

500 East Ogden Avenue

Westmont, IL

60559

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September 08, 2015

disappointment I have to say that I struggled with writing this review as I had purchased a cpo 2011 es350 from this dealership 2 years back with nothing but a good More

by JawwadHussain
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Fuller
Sep 08, 2015 -

McGrath Lexus of Westmont responded

Hello Jawwad, my name Is Joe Mallet and I am the Internet Sales Manager at McGrath Lexus of Westmont. I apologize that your experience at our dealership didn't live up to your past experience. Thank you for returning and giving us the chance to earn your business again. I apologize that things didn't click with Gary. Gary is one our top-selling sales reps and he would be the first to admit it that he doesn't waste anyone's time. He prides himself on being direct and honest. If we were to sell a 2013 RX 350 at the price you expected it wouldn't be able to meet our standard for quality. If a two year old car lost over 50% of it's value it would be a red flag to many customers as Lexuses are renown for their excellent resale value. It is difficult for us to compare our vehicle to others when their prices are alarmingly low. At a point we question the quality of the car being quoted. Sometimes our only answer is to let you go find out how another dealership can sell a car for less. We can't sell cars for less than what we own them for. Our dealership is the highest volume Certified RX store in the region. We have also been awarded the Lexus League of Elite award in recognition of our outsanding sales volume and customer satisfaction. We are the only dealership in the Midwest to achieve this status. That is a testament to our approach on pricing and providing excellent customer service. Congratulations on your purchase. If you ever need anything from our service department our doors are open. If you are ever in the market for another purchase, please contact me directly and I can assure you that you are completely satisfied.

September 03, 2015

Outstanding service and responsiveness. I have purchased 7 vehicles from Joe Scala at McGrath Lexus in Westmont and each time has been an extremely positive experience. Joe has become my "g More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Agnello
September 03, 2015

New car service for a pre-owned car Who knew that I would come home with a new car yesterday? I simply decided to test drive some pre-owned Lexus SUV's. Joe Scala helped me find one th More

by ChicagoDiana
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Greg Luzinski, Joe Scala, Ben Kruchten
September 02, 2015

Excellent and not pushy We headed down to Westmont from Wisconsin to buy a Lexus SUV at a different dealership. On our way down, we decided to contact McGrath and see what t More

by Jeannejas1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Agnello
September 02, 2015

Integrity & Excellence! Excellent experience from beginning to end. Joe Scala & Mike Agnello are THE BEST! Full of integrity, knowledgeable, and very patient with me being a More

by TiffanyJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Agnello
September 01, 2015

Outstanding Service Very patient and explained everything thoroughly. Great service. I will highly recommend McGrath Lexus of Westmont to all my family and friends!! E More

by 1st time Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Agnello
August 31, 2015

A thoroughly professional car buying experience. Worked with Joe Scala, Mike Connery and Bob Cowden on buying a CPO Lexus RX350 and had a very positive experience. From start to end, the entire team More

by amv1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Bob Cowden, Mike Connery
August 28, 2015

It is all how you handle it. I do not not only judge a business by it's perfection, I also judge by how a company handles a situation that for whatever reason does not go perfectl More

by Cindie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in delivery---can't remember his last name., Maria Giampietro, Greg Luzinski, Justin Storandt, Tracy Isselhardt
August 27, 2015

Great help for many years!! My family has relied on Joe's help and expertise for several years and we have never been let down. Joe takes the time to make sure you have a smooth More

by danielle27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala
August 27, 2015

Best Car Buying Experience We have not one complaint! Very professional, helpful, and the process was quite quick and streamlined. They went above and beyond to make sure everyt More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Fuller
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