McKenna Audi

Drop the car off because I had an extended warranty come to find out my warranty was expired dealership tried charging me close to $1000 to make an estimate on a few items, one item being reverse light bul to find out my warranty was expired dealership tried charging me close to $1000 to make an estimate on a few items, one item being reverse light bulb which I told them that was bad and they did not even replace it, pick the car up with no repairs and had to pay close to $700, this is the exact reason why nobody likes the dealership because every time they get a chance they screw you over for as much money as they can possibly get More

Worst car buying experience I've ever had in my life. This dealer was supposed to pay off my old car and sent the check to the wrong address, leaving me to make payments on a car that was supposed to be This dealer was supposed to pay off my old car and sent the check to the wrong address, leaving me to make payments on a car that was supposed to be paid off. Do not do business with this dealer. More

Hayden helped with my service beyond my expectations. My car needed to be returned after my lease expired and also need to be serviced. The car was picked up, serviced and returned with so little effort on car needed to be returned after my lease expired and also need to be serviced. The car was picked up, serviced and returned with so little effort on my part. More

I would really like to thank Tyson Gomez who answered every question and took every call. He took the time to explain things to me about my ordeal. He was professional and polite and he took care of all every question and took every call. He took the time to explain things to me about my ordeal. He was professional and polite and he took care of all my needs. My car repair was done in a timely fashion and he went above and beyond to oversee the work so that I would not be charged more than I was quoted. Thank you so much Tyson! More

Best Car-Buying Experience EVER! I designed what I wanted on the Audi website and it connected me with McKenna, my nearby dealership we've been going to for maintenance on my old Audi I designed what I wanted on the Audi website and it connected me with McKenna, my nearby dealership we've been going to for maintenance on my old Audi A3 convertible since 2015. We lost our car to an accident in May and it was time to replace it. Benjamin M. was the first to reply to order with an email that they had my car on the floor. I was skeptical since I had customized everything online, and I was right to be because when I got there it was slightly different. The year was a 2019 not a 2020, and the color was black, not blue. Ben explained that it could take 4-6 months (or longer with COVID delays) to get the 2020 model in, and I knew by that time that the 2021's would be in. However, everything else I wanted was an exact match to my specs, including the tires, interior choices and luxury package. My family agreed that we all liked the blue, but this black was super classy and would be a nice change. Ben was able to knock off nearly $6k from what I was expecting to pay thanks to a promo they were running. I paid $10k down and I was credit cleared in about 5 minutes. In no-time, I was in Nicole's office choosing warranty options and wrapping up paperwork. Nicole was a machine, whipping through the pile of documents they required, and was super knowledgeable and transparent about the warranty options. I felt like I picked the best options based on my limited miles I drive and doing the math on repairs and maintenance from my last car (I'll definitely be saving some money over time). Within an hour I was out the door in my new Audi A5 Quattro convertible, top down and getting smiles and looks from other drivers. Ben was also able to hook up some swag from the store, including a key chain and hat. I also purchased a jacket and thermos to show my love for the brand. I LOVE my car, paid less than I expected to, and had an incredible experience at McKenna Audi! More

Looking for a Part The person that helped me at the parts desk was very patient, knowledgeable and ultimately very helpful in finding the part that I was looking for. The person that helped me at the parts desk was very patient, knowledgeable and ultimately very helpful in finding the part that I was looking for. More

I'm writing this review for Jane Dulay, who happened to help me with my situation on my Audi. I know it's not a huge deal but picking up the phone and actually helping me out instead of sending me to voice help me with my situation on my Audi. I know it's not a huge deal but picking up the phone and actually helping me out instead of sending me to voicemail EVERY SINGLE TIME really helps. Thank you Jane, for assisting me and actually being there and doing something instead of passing me up. Don't just throw a flashlight down the hole and tell me you're going to get help, jump in the hole with me and guide me out. Thanks again, Jane Dulay, makes sense why your manager. More

OVERPRICING OF AUDI CARE I leased a 2017 Audi Q7 Premium Plus from McKenna Audi but the finance manager inserted the price of Audi Care for $2,250.00 instead of $799 which is I leased a 2017 Audi Q7 Premium Plus from McKenna Audi but the finance manager inserted the price of Audi Care for $2,250.00 instead of $799 which is the advertised price of Audi USA. I went back to the dealership to complain about the price disparity and Pablo Horjberg the Finance Manager advised me that he will take care of the error. I went back again after a week and Pablo and he said the check will be mailed in 6 weeks. Its now over a year and the overpriced Audi Care hasnt been resolved yet. I tried to ask other Audi dealers and showed them the lease agreement and was advised to go after the finance manager for ignoring my complaint regarding the overpriced Audi Care.. The price of Audi Care is all over the Audi USA website and pricing it for almost three times over the recommended value is a fraud. More

bought a CPO car yesterday, and it was the best car buying experience in my life. Edgar and Alex were so kind and courteous. The process was very simple and they explained all the features of the car t buying experience in my life. Edgar and Alex were so kind and courteous. The process was very simple and they explained all the features of the car to me. they made me feel like family and a valued customer. They were very honest about everything and try to find me the right car. thank you so much to Edgar and Alex, I will definitely be back to McKenna Audi next time I want to buy a car. More