McKenna BMW

Delay to sign in but overall ok When I arrived at 9:05 for a 9:00AM appt., no service personnel were in the service room so there were about 6 cars waiting to be checked in. It wasn' When I arrived at 9:05 for a 9:00AM appt., no service personnel were in the service room so there were about 6 cars waiting to be checked in. It wasn't until 9:15 that the first service intake person showed up and by 9:22 several others came over from the cafeteria area. Why were all the service intake personnel on break at the same time? Consider staggering breaks or don't schedule appts. during employee breaks to eliminate unnecessary wait times for the people who pay your bills. For the actual service on my X3, that was done satisfactorily and the work was completed by about 3PM. More

Personable relaxing experience Eric and Noah made sure I was getting the right car. Took patience on their part. Great experience. Already sending them more customers. Great job. Eric and Noah made sure I was getting the right car. Took patience on their part. Great experience. Already sending them more customers. Great job. More

Loving my 328i This is my first BMW and it is amazing!! I love my brand new car and there was just so much technology in the beginning that I didn't think that it ki This is my first BMW and it is amazing!! I love my brand new car and there was just so much technology in the beginning that I didn't think that it kind of kept me away from BMW. The BMW Genius Arthur really helped break things down for me and taught me how to use this car. I am in love with it More

Very Good Sales and Service We first got a Porsche from McKenna in 2013, and we had very good experience with the sales at McKenna Porsche. This year, we got a new BMW from McKen We first got a Porsche from McKenna in 2013, and we had very good experience with the sales at McKenna Porsche. This year, we got a new BMW from McKenna because they were very willing to work with us for a good deal on the car. We initially did not take the car to McKenna service because there was another BMW dealership closer to us. However, recently, when I had to get two wheels repaired, the other dealership did not try to repair the wheels and tried to make us buy replacements. So we went to McKenna service for a second opinion. McKenna was able to fix the rims with no hassle and our service advisor Guy was very communicative and always kept us posted with updates. McKenna provides the best customer service in both the sales and service departments and I would highly recommend both the service and sales departments. More

Great Sales Person James James James! always the man to go to. Thanks for the great work again. I would definitely recommend this dealership and James will always go abo James James James! always the man to go to. Thanks for the great work again. I would definitely recommend this dealership and James will always go above and beyond for his customers. Kevin H. More

Lease trade in - new lease Handles over the phone. Went in. Did the lease inspection. Did the paperwork. Got the car. Left. Super simple. Easiest interaction with a sales person Handles over the phone. Went in. Did the lease inspection. Did the paperwork. Got the car. Left. Super simple. Easiest interaction with a sales person to date. I’ll be coming back in 3 years and referring to friends. More

fast and easy!! can’t believe how easy the entire process was. i’ve been to two different BMW dealerships and the hospitality does not compare Mckenna BMW! the staff can’t believe how easy the entire process was. i’ve been to two different BMW dealerships and the hospitality does not compare Mckenna BMW! the staff goes above and beyond to make sure i feel like family! James Guan was great to work with! very friendly and did not pressure me at all! Would also like to thank Robert in finance and Tony the genius that went over the car with me! Thank you to the whole Mckenna team!! More

Awesome Leasing experience at McKenna Just lease a 2017 i3 at McKenna. Mitzi Terrel was terrific and to the point. No hassle with pricing and any pressure. Everything went well as expected Just lease a 2017 i3 at McKenna. Mitzi Terrel was terrific and to the point. No hassle with pricing and any pressure. Everything went well as expected, paperwork was ready when I arrived and I was out of the dealership in my new car in 45 minutes. More

Big thanks to enrique!! This is my second time leasing a vehicle at Mckenna BMW and again, my experience was nothing but pleasant! The staff was friendly, Enrique was great t This is my second time leasing a vehicle at Mckenna BMW and again, my experience was nothing but pleasant! The staff was friendly, Enrique was great to work with and I even sat down with Tony the product specialist who was very knowledgeable!! More

Noah was fanatstic Noah was to the point and quick. None of the typical games. He was thorough in closing the deal and absolutely zero pressure. Would buy it from him Noah was to the point and quick. None of the typical games. He was thorough in closing the deal and absolutely zero pressure. Would buy it from him again. Robert T was very respectful and was a pleasure to work with. Thanks to the entire team More