McKenna BMW

Unprofessional Sale Manager This review is solely for Khoi the Sale Manager.   We lease a BMW i3 last week on April 13, 2017.    I really like the performance so my boyfriend and This review is solely for Khoi the Sale Manager.   We lease a BMW i3 last week on April 13, 2017.    I really like the performance so my boyfriend and I decided to get another one for myself to drive.  After going back and forth with Khoi...I only agree to come in, if he would agree to my term of the lease since it's our second car in one week.  He accepted my terms so I decided to come.  After 3 hours when we were about to finalized the deal.  Khoi decided to come in to the finance office to inform me that one of the incentive  (AARP $1500) will not be honor since its after the 12th.  Funny thing is that my boyfriend got his car on the 13th and they honor it then.   As a Sale Manager he should be up to date with all those informations.  I'm pretty sure he got that information (email) prior to us coming in but waited till the last minute to inform us of it.  My time are valuable and I feel like it was wasted at this dealership when I could go else where.  What's more upsetting is that they did a hard pull on mine and my boyfriend credit.  Then end up not getting what we came for.  I will make sure to tell my family and friends to not waste their time coming here or buying a car from this dealership EVER!!!!   More

Great service One of the best dealership in the California . We just went to the see the x3 and liked it, gave us a great deal and leased it. Mitzi helpe One of the best dealership in the California . We just went to the see the x3 and liked it, gave us a great deal and leased it. Mitzi helped us a lot in leasing the car. More

Treat me as family McKenna BMW is the best BMW dealership. This place makes me feel the buying car process is so easy. My client advisor Stanley Huang is very friendly, McKenna BMW is the best BMW dealership. This place makes me feel the buying car process is so easy. My client advisor Stanley Huang is very friendly, he treats me like his family. No games on the pricing. The finance manager Robert is really nice. He only offers the product that will benefit the customers. He is the best finance guy ever in my experience. I feel this is the best place to get a BMW. AWESOME EXPERIENCE!!! More

Great experience Went to the dealership after going back and forth via email...didn't get a great offer, so thought about going to a different dealership, but decided Went to the dealership after going back and forth via email...didn't get a great offer, so thought about going to a different dealership, but decided to see what they can do in person, so we stopped by. Went in looking for Corry Polk, was greeted immediately by someone and directed me to Corry. Told Corry that I wasn't happy with the numbers that he gave me via email. He looked at me and smiled, and said he will try his best to give me a better deal...he walked away for about 5 mins and came back with a sales manager. Before I could open my mouth, the gave me an offer that I couldn't say no to. We got the deal done, I walked away as a happy customer. In the age of technology, we tend the convenience of doing everything online, however nothing ever beats the interaction of gave to face negotiation. I would definitely recommend anyone who wants a good buying experience to go to McKenna BMW. More

My first BMW. YA! I come to look for BMW X5 and met my sales person Stanley. He is very knowledgeable and helpful and find one that fits all my needs. I don't feel pre I come to look for BMW X5 and met my sales person Stanley. He is very knowledgeable and helpful and find one that fits all my needs. I don't feel pressured to make any decision that I don't feel comfortable with. Also, the finance manager Robert is very patient and knows the product really well. I feel my overall shopping experience at McKenna BMW is great. They provide me with very good customer service and I definitely will come again and refer my friends and family. More

Best experience at a dealership How do I explain this? I never write reviews on anything, but my experience with Arthur Szeto was extraordinary. I never thought I'd learn so much abo How do I explain this? I never write reviews on anything, but my experience with Arthur Szeto was extraordinary. I never thought I'd learn so much about a car.. thank you for a great experience. More

Genius appt Thank you mckenna bmw. Arthur szeto was great. Amazing service. I love my brand new car. He spent so much time with me and hes so knowledgeble about e Thank you mckenna bmw. Arthur szeto was great. Amazing service. I love my brand new car. He spent so much time with me and hes so knowledgeble about every car More

Love to be McKenna VIP Stanley Huang was great! When I went for test drive, he was helpful and knowledgeable. Thank him for offering me the best deal too. McKenna BMW also o Stanley Huang was great! When I went for test drive, he was helpful and knowledgeable. Thank him for offering me the best deal too. McKenna BMW also offers VIP customers (all McKenna customers are VIP) free car washes and flat bed pick up for service within 40 miles. Really nice dealership, they even have Cafe inside that makes really good sandwiches and onion rings. If you're looking for a new BMW, come to McKenna BMW and ask for Stanley. You will be happy. More

Easy process Highly recommended Cory, the whole process is fast and easy. In and out only take me 2 hours. Very good deal, lover my 528I. Will take my friends and Highly recommended Cory, the whole process is fast and easy. In and out only take me 2 hours. Very good deal, lover my 528I. Will take my friends and family here. More

Model for how to do customer service right! I've been working with Charlie on a challenging issue with my car. Through the whole experience he's been highly communicative and makes a point to ma I've been working with Charlie on a challenging issue with my car. Through the whole experience he's been highly communicative and makes a point to make sure I understand my options and has worked hard make sure I get the most cost effective solution to the problem. I've had my far share of bad experiences with other dealerships - Charlie is a head above the rest. More