McKenna BMW

Terrible Customer Service Please do not give your business to these people. Check out the reviews here, google and Yelp and save yourself the headache. We found a vehicle of th Please do not give your business to these people. Check out the reviews here, google and Yelp and save yourself the headache. We found a vehicle of theirs listed online and we emailed with them back and forth for an entire day regarding this vehicle. The next morning we called in b/c they quit responding to our emails (ironic?) and we were then told the price was $3k more than the price listed on all three sites we saw it on the day prior. Initially they made us sound like we were crazy but luckily I had a screen shot of the price from the night before to prove it. They eventually admitted it was a listing mistake and REFUSED to honor the price they had it listed at. Then they made it sound like giving us a military discount made up for it (do they not give this to all military members??) Even with that it still was not close to the original listed price. They told us they would see what they could do and call back, but they never did! We called the next day and were told they just sold it. TERRIBLE BUSINESS ETIQUETTE... If I misquoted a client I would never go back and ask for more, I would honor the price because it was MY ERROR. I understand mistakes happen, however they clearly we're not concerned with making it right or customer satisfaction in general. The reviews all speak for themselves, I should've read them first. More

Best deal in town! X5 at below invoice and creative leasing After trying so many dealers out looking for an X5 diesel, I found McKenna just as a whim when they said they had some inventory. I checked it out on After trying so many dealers out looking for an X5 diesel, I found McKenna just as a whim when they said they had some inventory. I checked it out online, made contact online and most of the negotiations were by email. I came in to test drive it and found it perfect - Alpine White w/ Cinnamon brown interior. Loaded with the 20" SAV package, Premium, and NAV, I was happy. Even more happy after the sales director: Yi-Wen approved my complicated lease takeover and new lease. He went to bat for me with BMWFS and got me approved for 2 leases for a period of time! Definitely recommend you check this great BMW place! They also have great service - they called and emailed me a month later about a new recall campaign. More

Issues for 2006 BMW X3 All cars fall apart, it's just that BMWs cost more to put back together again. When the service light came up, the fault codes were P0171 System too l All cars fall apart, it's just that BMWs cost more to put back together again. When the service light came up, the fault codes were P0171 System too lean (bank1), P0174 System too lean (bank2), P0411 Secondary air injection error, P0599 Thermostat Out of Range. So the quoted price was about $1000 to repair, which included half parts and half labor. Unable to afford this, $136 was my cost for having an Enterprise rental two days and the diagnostics coming back to replace the thermostat and check valve. The parts for the thermostat was about $60, and the check valve was $110. Removing the check valve showed that it was malfunctioning because of too much carbon build up. So.. soak it in degreaser formula, ammonia, and boiling water fixed the issue. Apparently the check valve wouldn't close because it was just clogged with carbon, and this solution cleared it up and replacing the part won't be necessary. Having an air compressor to clean and dry it out is a good idea, including some dry silicone spray to lubricate the internals of the cleaned check valve. Replacing the thermostat was necessary because of it's electrical components which weren't registering correctly. Now to changing the oil and oil filter, with the transmission oil reaching 75k in miles, it's just a good idea to change out the filter and fluid soon. Will take in after all the fluid changes to see that all's fine, because the transmission was also reprogrammed, it I can't verify it chatting with the DME. Good luck to you all. Total cost for getting the parts and doing it yourself: about 25% of dealer quoted prices. More

George and Carol, my daughter, recently purchased a 2014 BMW and was extremely satisfied with the professional and courteous service provided by Noah and Dominic. We would recommend anyone interested in a n BMW and was extremely satisfied with the professional and courteous service provided by Noah and Dominic. We would recommend anyone interested in a new car to work closely with Noah and Dominic, thanks for everything! More

Just purchased a brand new 335 i m sport in January. In sales, Noah and Dominic went above and beyond to make the purchasing experience exceptional. Very professional and friendly. Much appreciated! sales, Noah and Dominic went above and beyond to make the purchasing experience exceptional. Very professional and friendly. Much appreciated! More

I have to say that my experience with Mckenna BMW was probably the worst buying experience ever. Every dealership (including other BMW dealers) I've worked with in the past has been honest and up front, probably the worst buying experience ever. Every dealership (including other BMW dealers) I've worked with in the past has been honest and up front, and never had issues. Not McKenna BMW. They are great on the phone and over email, but in person everything changes. They did not honor a written deal when I came in to complete the purchase, and just let me walk right out the door. This dealer lacks integrity and honesty. Think twice about doing business with them, they don’t honor their own deals. What a complete disappointment across the board. More

Noah is the best car salesman I have ever had the opportunity to do business with. He was very accomodating and got both my wife and I into new vehicles (640i and X6). He did so under some difficult opportunity to do business with. He was very accomodating and got both my wife and I into new vehicles (640i and X6). He did so under some difficult circumstances (negative equity, sub-par credit, minimal money down). He consistently demonstrated his dedication to customer service. My wife and I are both extremely satisfied with our purchases and will continue to do business with Mckenna, solely because of Noah. Also, Dominic, Noah's assistant, excels in the customer service arena. More

I have bought a CPO BMW 2011 328I back in April 2013 at McKenna BMW in Norwalk, California. Since day one the sales advisor was unable to do a check list with me, a bad start. I had to go back three times McKenna BMW in Norwalk, California. Since day one the sales advisor was unable to do a check list with me, a bad start. I had to go back three times and ask the service advisors on how to work my vehicle. Then, not even a month later I went back for the bottom trim on the back windshield that was coming loose. McKenna repaired the trim and not even a week later it came out again. I took it back a second time, repair it again and here we go, not even a week later the trim is loose. Finally, they got it right the third time around. Now, the trim is fix, lets move on to the brake light inside the car that came loose. The car went back to the dealership for that repair. Two week later I found a loose plastic in the bottom part of the passenger seat, so here we go again to the dealership, they got it fixed. Not even a month later I noise started to come out from the front of the vehicle every time I exited my drive way. I took it to McKenna three times and finally the foreman Richard was able to identify there was actually a noise from the suspension. McKenna kept the car for more then a weeks without any follow ups with me, I would have to call to know an update and every time I was told they were unable to duplicate the noise. I told the foreman specifically on how to duplicate the noise, and they kept saying we can’t hear it. I called BMW of North America and a Field Technician came down to the dealership and check the vehicle and I was advice unable to duplicate. Keep in mind all of these problems in less then five months with my car. All McKenna had to say is we cannot do anything about getting you into another car, we are sorry you are having problems; there is nothing we can do for you. I have been talking to Alexander Buchta Executive Consumer Care from BMW of North America and all he has to say is keep the car if we can find the noise before your 50k the warranty will fix it, but if not you are liable for the cost of repairs. More

Awesome Experience This was the second time I used this dealership. They are great and really work with you to get you the best price. Very professional and friendly ser This was the second time I used this dealership. They are great and really work with you to get you the best price. Very professional and friendly service. More

After searching for the vehicle I was looking for and finding it at McKenna BMW, I emailed Noah to get a pricing quote. Within 5 minutes I not only had an email response, but a phone call to answer my qu finding it at McKenna BMW, I emailed Noah to get a pricing quote. Within 5 minutes I not only had an email response, but a phone call to answer my questions. Generally speaking when you get a phone call you can't wait to get off the phone with a pushy salesperson, this was not that case with Noah. He was very respectful, courteous, and offered to make my experience with him and McKenna BMW a pleasant and quick experience. I drove over to the dealership and he already had the vehicle ready for me to see and drive. We then proceeding to pricing, it was straight forward and not the "typical" car buying experience. Because the vehicle was for my wife, I wanted her to see it the following day, rather than push me to purchase that day, we came up with a solution to make it work. Ultimately, we purchased the vehicle, and I must say, it has been the best car buying experience. I expected nothing less from a BMW dealership, but this was stellar. I was in an out of the dealership and was treating with respect the entire time. A big thank you to Noah and his team for making it smooth and seamless. More