McKenna BMW

Long story short... the experience was awesome. I contacted Noah about a 2006 Acura TSX. He emailed me back right away but I was unable to get back to him as quick as I wished but he wasn't pushy at contacted Noah about a 2006 Acura TSX. He emailed me back right away but I was unable to get back to him as quick as I wished but he wasn't pushy at all when trying to get in contact with me. I finally had time to make an appointment so I went to see the car. The internet price was 2000 dollars less than the sticker price and although the car was 7 years old... it looked almost brand new!! It drove very smooth as well. Dominique took me on the test drive and he was super cool and answered all my questions. Highly recommend him. After all my info was taken down, Noah Schmerling came over to talk price. The price was already a good price but I asked him to lower it and he did, I asked for 100 bucks off (which was my price going in), he shook my hand and it was done. No hassling or anything. Hassle free car buying..at it's best! I highly recommend Noah and Dominique. They know how to make buying a car simple and hassle free! More

Very good experience; great service both did an excellent job! We got exactly what we wanted, thanks!!! I recommend this dealership to anyone looking for great service and great cars! job! We got exactly what we wanted, thanks!!! I recommend this dealership to anyone looking for great service and great cars! More

Our sales representative Noah was very friendly. Me and my wife are very pleased with our experience today. The friendliness, honesty and clarity about all the details indicates a culture of excellence at my wife are very pleased with our experience today. The friendliness, honesty and clarity about all the details indicates a culture of excellence at this dealership. Thank you guys!! More

I have purchased two vehicles from McKenna BMW in Norwalk, CA and I have two great expereinces throughout the process. Recently, I bought a vehicle and I found Noah Schmerling to be professional, kn Norwalk, CA and I have two great expereinces throughout the process. Recently, I bought a vehicle and I found Noah Schmerling to be professional, knowledgeable, and pleasant throughout. In addition, Dominic was professional and thorough. I would go back in a heart beat to buy or lease a vehicle. I bought a 2013, 328, and we just love the vehicle. There is nothing that we don't like about the vehicle. More

BUYERS BEWARE!!!! Mckenna ripped me off for $9,000. I bought a "certified" vehicle that had been involved in a collision. Dealership did not return any of my phone calls. They finally contacted me on.... bought a "certified" vehicle that had been involved in a collision. Dealership did not return any of my phone calls. They finally contacted me on....yes, Christmas Eve! Claiming no knowledge! No Shame! More

Everyone was very professional, informed and accommodating. They found the vehicle we wanted and we felt we received great value. We used the USAA car buying service and that is how we were dir accommodating. They found the vehicle we wanted and we felt we received great value. We used the USAA car buying service and that is how we were directed to this dealership. More

Best dealership experience! Purchased an amazing 2013 X1! Worked with Julie Bagdonas, who was amazing. She was extremely helpful and kind. She got us an unbelievable deal that no one else could come close to Worked with Julie Bagdonas, who was amazing. She was extremely helpful and kind. She got us an unbelievable deal that no one else could come close to with no hassle and no nonsense. The dealership itself is extreme nice and clean. Huge selection and very welcoming. The overall experience was enjoyable and couldn't of gone better. Would highly recommend this dealership to anyone! More

I purchased my 2013 528i from McKenna. I have never bought a car or been to their dealership previously. Started by doing background research and figured out the features I wanted and got a sense for bought a car or been to their dealership previously. Started by doing background research and figured out the features I wanted and got a sense for a fair price. My basic decision rule was to pay close to invoice, minus any manufacturer incentives. The first two dealers I spoke with in South Orange County agreed to this. The problem was that they did not have the car with the exact specifications I was looking for. So I did a search of all LA Area BMW dealerships and was instantly impressed with the range, colors, packages and options McKenna had. On the second page of their web listings, I found exactly what I was looking for: Jet Black exterior with Cinnamon Brown Leather and loaded. Since this was a very rare combination, I immediately called the dealership and asked for one of their Internet sales staff and was connected with Joshua. Told him what I wanted. Told him my price rule and within a couple of minutes he got approvals and we had a deal. I arrange to pick up the car next morning after my kid's soccer game. I arrived at the dealership, which was about 1/2 hour north of where I live, and met with Phillip Nguyen, a second sales team member. Over the next 45 minutes, we completed paperwork. Easy. Efficient. No haggling. No one tried to up-sell me anything. Phillip was fantastic. When the paperwork, including financials and insurance verification, was done he spent nearly a full hour with me going through the car's functionalities. The 528 iDrive system (the brain of the secondary functions) is more like a late model small aircraft console consisting of multiple nested menus and controls. Without Phillip’s explanation and testing, I may not have been able to understand and use some of the important features. As follow up, Phillip called me twice in 3 days and asked if I had any questions and also reminded me to register with BMW Assist. We also arranged a follow up demo to answer my final questions like linking in the car with my garage door opener and getting the free XM Satellite contract. As a follow up, I sent an email to John Hall, who is the general manager at McKenna. Told him about my experience and noted how pleased I was with the transaction. I did come across a minor issue related to extended warrantee and extended servicing, which I am purchasing. I pointed this out to John and within a half hour there was a note from Danny McKenna (owner) who asked the team to immediately correct the issue. They did. I have to be honest, I love the car. Love everything about it. But the reason I am writing this review is because the ownership experienced was so materially enhanced by the remarkable transaction and follow up servicing and attention that I felt obligated to write this review. Not only am I looking to buy my wife's next car from them (McKenna multiple brands), but in all likelihood, I will drive my car to McKenna for servicing (which thanks to the extended servicing and warrantee I purchased is free for the next 7 years). Whatever you decide to buy, good luck. But if my experience was anything close to typical, I strongly recommend you consider this dealership. More

Everyone, please be very becareful about this place. They are unethical, liars, and cheaters. They will try every tricks under the sun to cheat you. The salesperson I was working with is named Tim O'Br They are unethical, liars, and cheaters. They will try every tricks under the sun to cheat you. The salesperson I was working with is named Tim O'Brian. He gave me false informaton, padded the cost, and in general, try to confuse you. And its not just Tim, it seems like this attiude is shared by the sales & finance managers at McKenna. SAVE your TIME, and more importantly your MONEY, and stay away from this place. But if you do come here, just be really careful on the numbers. They will say one thing, and then to try slip something else into the contract. By the way, with specials from BMW during this holiday months. They will try to STEAL the BMW credit from you. Very, very, unethical place. More

I saw a vehicle advertised in the auto trader. Agreed to make purchase, manager would not accept personal check as deposit or payment. Would not allow me the complete the deal unless had paid with a cashie make purchase, manager would not accept personal check as deposit or payment. Would not allow me the complete the deal unless had paid with a cashiers's check on a Sunday. It was obvious that the manager was either holding the car for someone else and gave me every excuse in the book so that I could not buy the car. The salesman, Martin Truillo was great. What they didn't know was that I was bringing my wife back on her Birthday (8/9/12) to purchase a new BMW. I would never set foot in the dealership again. More