McKenna BMW

Great experience.....Juan Carlos is the best! No one could even come close to the deal they offered me and I talked to every dealership. Customer service is great and the deal was so easy to do. I wou could even come close to the deal they offered me and I talked to every dealership. Customer service is great and the deal was so easy to do. I would recommend Juan Carlos and mckenna to anyone. More

I had a pretty frustrating experience visiting this dealer with cash on-hand ready to buy a certified pre-owned 528i. I test drove a beautiful car that had everything I wanted, including GPS (which is dealer with cash on-hand ready to buy a certified pre-owned 528i. I test drove a beautiful car that had everything I wanted, including GPS (which is a must for me). When I sat in the car, I asked the dealer why I did not see "Navigation" on the screen, and he said it's because the DVD is not in. OK, fine, I drove the car, loved it, and after a little back and forth, I was able to get a decent price. I have to say though that unlike other dealers I had visited, Adam would not negotiate the price with me, until *after* he got all my information, including social security, income, address, family information. That already gave me a bad impression of the place, but I wanted the car, so I stuck through it. I went to sign the paperwork with the finance folks. I was ready to put down $22K and finance the rest, but apparently, this particular dealership has a policy where they can only accept $5K on credit card, 5K on check, and the rest would have to be a cashier's check. Banks being closed (it was now 6:00pm on a Saturday), I had no choice but to finance the rest and put down $5K/$5K. The finance guy did not give me the time of day, rushing me through the process to get me out the door fast. I even commented to him that he made me nervous, and he didn't seem to care. I seemed like just a faceless customer to him, and quick sign these 100 documents, and don't ask me questions (although he did answer any questions I did have). In any case, the deal was done, I paid up, even though the customer experience wasn't there, or I should say despite of it, I had my new car. I reminded Adam to put the GPS DVD in 3 times before and after I signed all the paperwork. I go to get my keys, and Adam tells me the he made a mistake, the car did NOT have a GPS. The whole day was a waste!! I left very disappointed, all because the people working at McKenna try to rush rush rush, and don't give customers the time of day. My advice to them, slow down, and take the time to connect with your customers, in an honest, non-cheesy fashion. The whole time I was making the deal, I was wishing that car was at another dealership, where I had really connected with their sales guy who was very honest. In any case, thank you dealerrater, I am visiting a 4.9 rated dealer today (Steve Thomas BMW), who already on the phone were amazing, and have the car I want. Edit: I just bought my car at Steve Thomas BMW, you should read my review of the experience. That's what a car buying experience should be like! They even took a check for over 22K no problem at all ( I have a very high credit rating ). More

Noah, Ashton, Sean, Calvin and Jose were extremely helpful and easy to work with. We walked out with two BMW's that we are really, really happy and excited about. We have already recommended them to helpful and easy to work with. We walked out with two BMW's that we are really, really happy and excited about. We have already recommended them to all our friends and family. We look forward to working with them again in the future. More

I hate this dealer. Like all other dealers, they are friendly and super nice when you are there shopping for a new car. The moment the deal is done they con you out of every thing they possible can. Thi friendly and super nice when you are there shopping for a new car. The moment the deal is done they con you out of every thing they possible can. This dealer fails to explain how their extended warranty works and what the benefit is to the customer. Considering all of the recent negative publicity that BMW has had regarding the machanical issues with very expensive BMW's you would think that they would do everything possible to keep the current "happy" BMW customers happy. They are from from this. Jacques Riley, Service Representative at Mckenna BMW is rude and disrespectful to the customers. Mr. Riley, we (the customers) are not stupid people. We are hard-working educated people who would like to get our money's worth when we ask for service. Shame on you. More

Terry friendliness is awesome. He take care of everything from the time we call or when we take the car in. He is very knowledgeable in diagnosing the problem and very caring about our concern we appreciate from the time we call or when we take the car in. He is very knowledgeable in diagnosing the problem and very caring about our concern we appreciate him. We are satisfied with the service and quality More

EVEN THOUGH NOT ALL PEOPLE WERE HELPFUL GINA WAS GREAT. THANKS GINA FOR MAKING SURE I WALKED AWAY HAPPY. SEE YOU IN A LIL WHILE WHEN I PICK UP MY NEXT CAR; MY FIANCE KEEPS TRYING TO TAKE MY 335D, SO YOU WI THANKS GINA FOR MAKING SURE I WALKED AWAY HAPPY. SEE YOU IN A LIL WHILE WHEN I PICK UP MY NEXT CAR; MY FIANCE KEEPS TRYING TO TAKE MY 335D, SO YOU WILL PROBABLY BE SEEING ME SOONER THAN YOU THINK. More

What a pleasure! I originally planned to get the Infiniti M56 but had very negative experiences at 4 different dealerships. I decided to check out the new BMW 550i. A business associate recommende Infiniti M56 but had very negative experiences at 4 different dealerships. I decided to check out the new BMW 550i. A business associate recommended McKenna to me because he knew the sales manager. When I got there I was taken to their huge parking structure to browse the different colors and features of the 550i's in stock. After my wife and I drove it, we got a great deal from the salesperson, Noah, and his manager on a lease. Ashton is their tech guru who showed us the basics of iDrive in terms we could understand. We drove home in our new BMW. Total time spent from start to finish was less than 2 hours. What a refreshing change from other dealers! More

This dealership offers the best customer service and the best price in Southern California, from what i experienced. When I purchased my car from them (Cash), they processed everything really quick, they ev best price in Southern California, from what i experienced. When I purchased my car from them (Cash), they processed everything really quick, they even gave me a free carpet. The sales are very friendly and helpful. The only bad thing is the location that kinda far from where i live so I can't really comment anything on their service center, since i never drop my car over there for service maintenance, etc. But i believe that they will always give the best experience for all their customers. More

I recently went to Mckenna to test drive and look at the new 09 7 series and I ended up purchasing it on the spot!!! I had done all my research and wanted to just look---I hung around the showroom for a whi new 09 7 series and I ended up purchasing it on the spot!!! I had done all my research and wanted to just look---I hung around the showroom for a while and there was a few salespeople talking in a group, David came up to me and asked me if he could be of assistance, I told him I just wanted to take a test drive and that I was not planning on purchasing the same day, he was more than helpful---he answered all my questions and was very knowledgable. He took me for a test drive and never once pressured me to buy :) I asked him what type of deal I could get and he gave me some rough numbers which were aggressive! I asked if he could do a little better and well he did! I BOUGHT IT!!! I am love my new BMW!!! I would recommend David and McKenna BMW to anyone looking for great service and a great deal. My only problem was that it took a while for someone to come talk to me but I am glad David approached me, He is a true professional and I am a tough person to deal with. More

I bought a CPO from them. And i got a good deal. But they were very pushy, trying to get all the info from me while i was still trying to learn more about the car. After i bought the CPO car i noticed a w were very pushy, trying to get all the info from me while i was still trying to learn more about the car. After i bought the CPO car i noticed a week after that the driver seat had some play. So it being under warrranty i took it in and told them about the problem and they said they would take care of it. They did not have a loaner for me (i love BMW driving experince but MBZ will destroy them in customer service) they said i have to give them a 1 1/2 week notice. After all this i got a call the next afternoon and they told me the seat frame was damaged during the delivery, so they would need to reorder the part (now its going on the second day the car is there) I called today to see how everything was going, and they told me that they got the wrong seat and they need to reorder but it wont be in for alm ost a week. AHHHHH!!!!!!!!!! I told them to get my car ready and call me next week and have a loaner ready for me. After this problem is fixed i will never use anything to do with MC Kenna. ( their cars, restrooms, coffee machines, i dont care what the $%$#@ it is i dont want to see any moron that works at that place) This dealership doesnt even deserve half a star. I dont know what is a good bmw dealer in So Cal but i know one not to ever go to again. More