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McKenna BMW
Norwalk, CA
632 Reviews
At McKenna BMW in Norwalk, CA, we have a history of going above and beyond to treat each customer with the individualized service they deserve. If you're searching for a new BMW, a Certified Pre-Owned BMW or BMW service and repairs in Norwalk, CA, turn to McKenna BMW!
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Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 632 reviews
June 22, 2004
I went there when BMW was running of their special lease offers. <br><br>Salesperson (James, I think was his name) was incredibly rude. <br>Wanted to run my credit report before giving me a quote. I t offers. <br><br>Salesperson (James, I think was his name) was incredibly rude. <br>Wanted to run my credit report before giving me a quote. I told him that my FICO score was at least 750 and he could base his quote on that. He asked me 3 times if I really have that kind of FICO score, very clearly implying he didn't believe me and still didn't give me a quote. He saw me when I arrived in my old BMW, and I had to keep telling me I wasn't intending to trade it in. He still spend 5 minutes of my time coming up with some bogus number for a trade-in. I kept asking about their money factor and residual value for the car, and he either ignored me, told me they don't matter, or asked me why I need them. After about half an hour, he finally confessed he didn't have the exact car I was looking for, but he could trade with another dealer. But I had to agree to buy first. I had to agree to buy first, but he wouldn't give me a quote, the money factor, or the residual value. Then he basically told me that I wanted to know those numbers because I was comparison shopping with different dealers (duh), making it sound like it was unethical. I just got up and left. <br><br>I've never met any dealer this rude in my entire life. And even if he had been polite the entire time, the games they play at this dealership is enough to recommend everyone to stay away.<br><br><br><br> More
by marcio
January 14, 2003
The salesperson basically lied and tried to get as much as he could out of me since I wanted to lease and had no clue what I was getting into. I ended up paying for a big down instead of MSD's(which they as he could out of me since I wanted to lease and had no clue what I was getting into. I ended up paying for a big down instead of MSD's(which they didn't care to disclose information about)and got screwed over on the lease rate(payed $2000 more in overall lease rate for 3 yr term). Although BMWNA had offered low rates at the time, I wasn't told about this and ended up paying much more(dealer marked up .00040 MF). Their financial manager will try to get the most they can through high markup interest rates. Initially, when I picked up the car I was explained very minimal about the features. <br><br> My bigger mistake was going back there for a quick service to check for alignment. The dealership has no loaners and asked me to wait an hour in which I ended up waiting 5 hours. WHen I got the car back I was given back a car with improper alignment and with no data spec sheet. WHen I asked about the alignment specs they gave me a BS answer saying that the reading was off due to tech error on the readings but assured me the car was okay. I also found a huge scratch my door panel, on the fender hedges, and on one wheel. Avoid all the headache and regrets, don't go to McKenna BMW. More
by jk330i
