McKenna BMW

This is bad dealership. Employees are rude, they lie, Never go to Mckenna. They cheat the customers. They advertise special on internet, when you go to the dealer, they make the customer fill out finan Never go to Mckenna. They cheat the customers. They advertise special on internet, when you go to the dealer, they make the customer fill out financial papers and make the customer wait, than they the customer the car is sold, pick another one. They're involved with false advertisement. More

I returned my lease and final inspection stated there were no damages to my vehicle. The lease end department and inspector SIGNED the final inspection stating there were no damages. Well after I left th were no damages to my vehicle. The lease end department and inspector SIGNED the final inspection stating there were no damages. Well after I left the lot, they must have crashed my car and damaged the front tire and rim and side of the front bumper. Now they are charging me for the damages and they are saying that I turned in the car that way. DO NOT LEASE FROM MCKENNA!!!!! They will screw you at the end. NO JOKE!! More

Joe has been helping me service my BMW's for a while now... where as other BMW dealers seem snobby and act as if rental cars and warranty repairs take food off their tables Joe and crew dont act like th now... where as other BMW dealers seem snobby and act as if rental cars and warranty repairs take food off their tables Joe and crew dont act like that at all. If you tell him Officer Jones sent you you are in for a great service treat. Now be reasonable... your not gonna get a rental for a 2-3 hour job but I can GUARANTEE some Deidrichts and a great atmosphere. Anything lengthy and if you need to get to the office and are truly sincere they will take care of you. More

I came in to the dealership in response to an online for a brand new Alpina B7 for $105,000, about $10 below MSRP. While all went well in the beginning (no high pressure sales tactics, sales rep got me 0.9% a brand new Alpina B7 for $105,000, about $10 below MSRP. While all went well in the beginning (no high pressure sales tactics, sales rep got me 0.9% APR which I didn't even know was available for that model etc.), real horrors began two days after I drove off with the car. 1. I became suspicious the day of the transaction because they would only give me one key, and the car did not have bumper tow caps, manual, or navigation DVD with it. They said that someone had taken the key from the storage room and they could not retrieve it, even though it was still early afternoon. 2. Sure enough, two days later my sales rep calls me to come in because there is "some new paperwork" I need to sign, acting very shady and not telling me any details over the phone. 3. It turns out that they overshot my financing amount that I was approved for by a whopping $25,000! I can understand a few extra thousand, but 25? Of course this is speculation and only they know the real truth, but my gut tells me they knew I would have bought that car if I knew I had to shell out $35 up front, which was not my intention. So they let me drive it with $10, knowing that I will love the car enough to come up with the rest when they called. So they pretended to "help" me by giving me some money off on the car, and giving me some more on the trade in. I spoke to Michael Ball who is their main finance people. What Michael failed to tell me is that he conveniently changed my APR from 0.9% to 8.6% and wanted me to "take this deal right now or it's off the table". I was so apalled by the way he carried himself that I said I have to think about and will come back later. When I came back the second time (mind you a week had passed from when I bought the car), THEY BLOCKED OFF THE CAR so I could not leave, and WOULD NOT LET ME DRIVE TO BANK OF AMERICA TO GET A CASHIER'S CHECK FOR THE EXTRA $17,000! They degraded me even further by making me sign a statement of facts that I will not dispute my initial deposit with American Express, as if I am some kind of crook! For Christ's sake I came in with my MOTHER to buy the car! I now wish I had just given the car back to them; I have a very bad aftertaste in my mouth after this ordeal, I feel taken advantage of and above all very insulted. I am one of those people that have never written a negative review about a product or experience because usually I just let things go. But this shopping nightmare was so degrading that I can't even enjoy my ride. I am STILL missing parts for the vehicle and I have to keep calling them and hounding them about it. More

The electronics on my two year old BMW malfunctioned and I brought it to the McKenna BMW where I leased the car. They said that the drains for the sunroof are clogged and that about a cup of water damaged I brought it to the McKenna BMW where I leased the car. They said that the drains for the sunroof are clogged and that about a cup of water damaged the electronics. The repair bill is estimated to be thousand of dollars. McKenna claimed that BMW NA is not covering the repair under the factory warranty. Amazing considering there is a factory service bulletin clearly stating my sunroof is defective and that an improved sunroof with better drainage system is available and was introduced to the production to prevent what happened with my car. This dealership has not honored the factory warranty. I see this as bad faith move to get me to pay retail dollars for the repair. Take your business elsewhere. I could not think less of this company. More

Mckenna does not provide customer service to any person who walks in for service. the mechanics jump into conclusions without accurately diagnosing the problem. this falls on the customer who ends up payin who walks in for service. the mechanics jump into conclusions without accurately diagnosing the problem. this falls on the customer who ends up paying more than what he intended. i've taken my touareg back for the fourth time and they can not resolve the problem. they originally claim it was done by me costing me approximately $3200. i recommend you go to a different dealer. unhappy mckenna customer More

This dealership is the worst dealership I've been to....especially for vehicle service. Brought my 2006 330i to have regular scheduled service performed plus have TCU (computer module) replaced. Th to....especially for vehicle service. Brought my 2006 330i to have regular scheduled service performed plus have TCU (computer module) replaced. The car was in the shop for over a week, claiming the TCU was on order. After that run around, got fed up and picked up the car....service incomplete, tools left in my car and access panels still exposed,... and still waiting for the TCU. Then brought it back to have it finally replaced, only to have my car returned with some body damage. Both Service writer and MANAGER saw the damage and stated, WE'LL TAKE CARE OF THIS!!!....yeah right! These people wouldn't even return my call. These people are untrust-worthty and only want to take your money (or BMW's). I ended up going to another dealership, with far superior service and found out McKenna NEVER changed the TCU, only programmed it, and rendered it faulty. It was experiencing occassional crashes. So the other dealership actually replaced it...THE RIGHT WAY! Don't go to this dealership....they need to be shut down. Search the internet, this place has been under investigation by various agencies. More

I cannot begin to tell a future buyer of this dealership. In a nutshell, PLEASE NOT BUY from McKenna!!! I was an out-of-state buyer who found a CPO 2006 BMW M3 convertiable on the internet with a good pric In a nutshell, PLEASE NOT BUY from McKenna!!! I was an out-of-state buyer who found a CPO 2006 BMW M3 convertiable on the internet with a good price. After talking with Ray Jackson and Tony Caruso, we came to a deal. Mind you, I purchased this car sight unseen and relied on the honestly of the sales team to supply me with all the facts of the car. Needless to say, never believe any sales persons from McKenna. I can rant for days however I can assure you that my dealing with McKenna may have saved a few dollars upfront however I spent countless hours of frustration that I would happily paid a larger price for the car from another dealer who practices in better and honest sales. Should you decide to deal and buy from McKenna, please get everything in writing and keep track of all communications with any and all persons. This will give you the trump card if anything come to head. Best of luck (you'll need it)!!! More

I had my independent BMW mechanic inspect the 2004 330i CPO car I chose before I made an offer. He found a number of things wrong. I gave my friendly salesperson a list of the items to be fixed, along wi CPO car I chose before I made an offer. He found a number of things wrong. I gave my friendly salesperson a list of the items to be fixed, along with an offer. We agreed upon a price based upon their willingness to fix the items. A due bill was made listing the items to be repaired. This included repairing a bent left front wheel and providing a spare key, among other things. They kept the car for a few days after I bought it to fix the agreed upon items. About half were fixed, the other half ignored. The spare key, promised to be Fedexed to me a few days after purchase never appeared. Turns out my salesperson forgot to order it. After driving on the fwy, I discovered the bent wheel was not repaired. I spent the next 4 weeks hounding my salesperson to follow up per our agreement. I asked her to provide me with a key to the wheel locks, feeling very uncomfortable driving without a way to remove the wheel - she didn't understand what wheel locks were, if you can believe that. I also discovered a missing wheel stud, which again, she did not understand what a 'wheel stud' was. I finally placed a call to the CPO manager, Anthony, which was not returned. Ultimately, I went in person and raised my voice in the showroom. Manager Anthony was summoned and after significant amounts of b.s., finally agreed to give me a loaner at no cost while they replace the bent wheel. A spare key that they had finally given me was not programmed and did not work in the ignition. The car was returned to me with a 'new', straight wheel - but it was scratched, dinged, and dirty - obviously pulled from another used car and not cleaned up - it felt like a final "F-You" from my friendly salesperson. The key was programmed to unlock the doors, but still didn't work in the ignition. I bypassed my sales agent and asked the parts dept for help. They were great - got the key fixed in no time. As far as I can see, the parts dept folks are the only reputable people at this pathetic dealership. Please go elsewhere, no matter how great the price appears to be. More

Made an appointment for 8:00 AM to change a light bulb. At 12:00 PM David calls to sell me some other unnecessary services for several hundred dollars, and they still have not changed my light bulb. My war At 12:00 PM David calls to sell me some other unnecessary services for several hundred dollars, and they still have not changed my light bulb. My warranty expired last week, and my car was in for service two months earlier. Suddenly, they seem to find things to fix that they could have done at the last service appointment. More