McKenna BMW

I must say that I was very sceptical going in over this past weekend because of what other people had written and what other dealers told me about thier bait and switch techniques. They had a price for an past weekend because of what other people had written and what other dealers told me about thier bait and switch techniques. They had a price for an X-3 lease that no one else could touch. I called them, went in and got my X-3 just like the ad said for a lease. Other dealers told me that they would lose about $2400 if they did this deal. I love my new X-3 and got it for a steal at McKenna. Give it a try. More

Took 530I in for first oil change and emissions recall. Oscar was great! Called ahead and requested loaner car. Loaner was ready to go when I arrived. Car was returned repaired and clean. <br><br>Oscar has Oscar was great! Called ahead and requested loaner car. Loaner was ready to go when I arrived. Car was returned repaired and clean. <br><br>Oscar has renewed my faith in the dealer. I would definitely come back for service in the future. It's a shame that the quality of their sales department does not come close to that of their service department. More

The client advisor, Ruth, was very friendly and helpful, and allowed me to test drive a couple of the 2004 BMWs that I was interested in. She was patient and informative. While I expressed an interest in and allowed me to test drive a couple of the 2004 BMWs that I was interested in. She was patient and informative. While I expressed an interest in the purchase of a new 2004 525, I was hesitant to buy the car as a number of reported problems with it have been discussed in a few BMW internet forums. She assured me that none are existent at this time. She then referred me to a sales manager who was rude and who persistantly tried to obtain my personal information with the intent of ordering a credit report, although I had already explained to him that I have my own auto loan terms ready. I had already said "no" for dealer assisted financing no matter what their rates were. The sales manager tried to pressure me to make a buying decision with no regard for my own pricing numbers for the car. He then started to size me up by asking me what type of car that I drive now and how much a make. I already told this jerk that I have my own financing arranged, and won't be using their's. Apparently my idea of a fair price for the car was too low for McKenna to make any money, so he asked me to leave and shop elsewhere. I have and got great deal. Alexander BMW and New Century BMW are much better dealers. Don't come to McKenna BMW if you want unrushed service and a fair price. This dealer is arrogant and greedy. I would have bought from the client advisor, but the jerky sales manager made a very poor impression afterward. More

Sales Person had great people skills. Sales Manager came Sales Person had great people skills.<br>Sales Manager came by and ran the "best numbers" and after looking at the numbers we (wife and I) decided tha Sales Person had great people skills.<br>Sales Manager came by and ran the "best numbers" and after looking at the numbers we (wife and I) decided that it was a great deal. (we purchased a X3 2.5 Premium.<br>The only bad part about the experience was the finance person.<br>The finance person was weird -- trying to pressure us to get a special washing services as well as LoJack which we did not want.<br>Besides him, we had a great experience and would recommend other people to try McKenna. More

This was originally a pleasant experience. I leased a 530i from Nick. Dealt with one person throughout the entire sales process (a pleasant alternative to haggling with an entire “team” of sales reps.). 530i from Nick. Dealt with one person throughout the entire sales process (a pleasant alternative to haggling with an entire “team” of sales reps.). All of the numbers were revealed up front (money factor, price, etc.). I had to haggle with the Finance & Insurance guys a bit over add-ons (as I did not want to purchase any additional insurance products), but otherwise, the experience was flawless.<br><br>Unfortunately, the "smooth" deal came back to haunt me a month later. Apparently, the dealer calcualted the payoff on my previous vehicle (2001 Audi A4) incorrectly (which is ridiculous, considering that McKenna is an Audi dealer, and can access the Audi Financial Services system to calculate payoffs on the fly). As a result, they needed around $1000.00 more than they originally planned. When they realized their error, they let the vehicle sit on their lot for a month while they attempted to cover their losses by negotiating a lower payoff with Audi Financial Services (even though my new vehicle had already been financed, and I'd already made the 2nd payment!!). <br><br>When I finally contacted them about this (after receiving several calls from Audi Financial Service's collectors, who had no record of any payoff), they gave me the run around, claiming that they had indeed paid the vehicle off, and that Audi's records were incorrect. After receiving additional calls from Audi at both my home and work numbers, I lost patience and called one of McKenna's Finance Managers (Robert) to tell him that I was coming down to the dealer. He explained the situation, (i.e that Audi Financial (not Mckenna), had miscalculated the payoff). He then told me that the only way that they'd pay the vehicle off is if I paid the $1000.00 when I arrived. Upon arrival, the amount changed from $1000.00 to around $1350.00. I refused to pay the additional $350.00. Finally, I was able to speak to the General Manager (Greg Conners) who was apologetic and sincere, but not very helpful. I ended up giving them a check for the original amount ($1000.00).<br><br>...I understand that the customer is responsible for any payoff discrepancies; however, there was no excuse for the previous vehicle sit for a month while they decided what to do (and never contacting me about this). Had I not received the collection calls from Audi, I would have spent the next 7 years getting rid of the adverse credit information caused by the past due account. Again, Greg was apologetic and sincere, but he could have done a lot more to correct this situation (I shouldn't have had to wait a month to get him involved in this).<br><br>To make matter's worse, I asked them to program the BMW Assist while I waited (they forgot to do this on the day I purchased the vehicle). They claimed that this was a 5 minute process. After 45 minutes of "playing around" with the IDRIVE, their service staff could not figure out how to do this. More

I went there when BMW was running of their special lease offers. <br><br>Salesperson (James, I think was his name) was incredibly rude. <br>Wanted to run my credit report before giving me a quote. I t offers. <br><br>Salesperson (James, I think was his name) was incredibly rude. <br>Wanted to run my credit report before giving me a quote. I told him that my FICO score was at least 750 and he could base his quote on that. He asked me 3 times if I really have that kind of FICO score, very clearly implying he didn't believe me and still didn't give me a quote. He saw me when I arrived in my old BMW, and I had to keep telling me I wasn't intending to trade it in. He still spend 5 minutes of my time coming up with some bogus number for a trade-in. I kept asking about their money factor and residual value for the car, and he either ignored me, told me they don't matter, or asked me why I need them. After about half an hour, he finally confessed he didn't have the exact car I was looking for, but he could trade with another dealer. But I had to agree to buy first. I had to agree to buy first, but he wouldn't give me a quote, the money factor, or the residual value. Then he basically told me that I wanted to know those numbers because I was comparison shopping with different dealers (duh), making it sound like it was unethical. I just got up and left. <br><br>I've never met any dealer this rude in my entire life. And even if he had been polite the entire time, the games they play at this dealership is enough to recommend everyone to stay away.<br><br><br><br> More

The salesperson basically lied and tried to get as much as he could out of me since I wanted to lease and had no clue what I was getting into. I ended up paying for a big down instead of MSD's(which they as he could out of me since I wanted to lease and had no clue what I was getting into. I ended up paying for a big down instead of MSD's(which they didn't care to disclose information about)and got screwed over on the lease rate(payed $2000 more in overall lease rate for 3 yr term). Although BMWNA had offered low rates at the time, I wasn't told about this and ended up paying much more(dealer marked up .00040 MF). Their financial manager will try to get the most they can through high markup interest rates. Initially, when I picked up the car I was explained very minimal about the features. <br><br> My bigger mistake was going back there for a quick service to check for alignment. The dealership has no loaners and asked me to wait an hour in which I ended up waiting 5 hours. WHen I got the car back I was given back a car with improper alignment and with no data spec sheet. WHen I asked about the alignment specs they gave me a BS answer saying that the reading was off due to tech error on the readings but assured me the car was okay. I also found a huge scratch my door panel, on the fender hedges, and on one wheel. Avoid all the headache and regrets, don't go to McKenna BMW. More