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McKenna Subaru

Huntington Beach, CA

3.4
68 Reviews

18001 Beach Blvd

Huntington Beach, CA

92648

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Showing 68 reviews

October 31, 2017

What a great experience!!!! I am a 64 year old female who has purchased many new cars in my lifetime and by far this was the easiest, most fun and stress free experience thus far More

by Lvtogetdirty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Feldman
Nov 02, 2017 -

McKenna Subaru responded

Hello, and thanks for sharing your recent 5 star experience with Matt here at McKenna Subaru! We're truly thrilled to read your kind review, and we'd like to congratulate you on your Subaru purchase. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead!

October 19, 2017

A special thanks to Trevor. Truly a 5 Star employee. I was thourowly impressed with the service and professionalism of your dealership!! A special thanks to Trevor and to the shuttle drivers. Great Exper More

by Jk71743
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The shuttle drivers , Trevor Moore
Oct 19, 2017 -

McKenna Subaru responded

Hello, and thanks for sharing your recent 5 star service experience with Trevor and the rest of the team here at McKenna Subaru! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at McKenna for your Subaru service needs. Enjoy the road ahead!

September 28, 2017

Exceptional dealership. Beautiful building, awesomely decorated, courteous staff. Almost zero wait time, sales person was extremely knowledgeable about the dealership, the v More

by TWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Do - he was exceptional - he reviewed how the car worked with us., Christopher Stranger, Monika Perez, Angelina Gooding
Sep 28, 2017 -

McKenna Subaru responded

Hello, and thanks for sharing your recent 5 star experience with Chris, Angelina, and Monika here at McKenna Subaru! We're thrilled to read your review, and we'd like to congratulate you on your new Subaru. Thanks for choosing McKenna, and we sincerely look forward to seeing you in our store for scheduled service, parts, and to assist with anything your Subaru might need. Enjoy the road ahead!

September 08, 2017

The worst dealer They won't help you they are rude a d will make you wait they won't help in a y ways they will avoid you More

by Subaru sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Ortiz
Sep 09, 2017 -

McKenna Subaru responded

Hello, We're terribly displeased to read about your recent experience with us here at McKenna Subaru. We take these reviews very seriously as you can see by our rating on Yelp and Google, and we'd like to hear more about your time at our store so we can do everything possible to turn your experience around. Would you mind sending an email to our general manager Tam Nguyen? We look forward to hearing from you! tnguyen@mckennacars.com

June 13, 2017

Easy and Painless car buying experience- thank you so much! Just wanted to say thank you to the guys Chris and Richie at McKenna Subaru for making the process easy and painless. Once I decided it was a Subaru I More

by newcar17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie, Christopher Stranger
Jun 13, 2017 -

McKenna Subaru responded

Hello, and thanks for sharing your recent 5 star experience with both Chris and Richie here at McKenna Subaru! We're thrilled to read your review, and we'd like to congratulate you on your new Subaru purchase! We'd like to extend a warm welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your Subaru might need. Enjoy the road!

June 05, 2017

Worst experience ever Let's just make it super short and easy so it's not too long. For a better review please visit my yelp and read the super detailed review. Overall More

by ETHANSESAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Perry
Jun 05, 2017 -

McKenna Subaru responded

We try to make every effort to win our guests over by providing best in class customer service while at the same time making our team members feel safe at their place of work. However, in this case we felt the abusive and treating manor in which the negotiations were conducted were not in line with our core business principles. We did have a team member leave us which, embarrassingly, left us having to piece together the deal parameters in a rushed effort. This situation is regrettable and we are deeply sorry for any anguish this caused you and your father. It's our intent to make the process easy and clearly in this case we failed in those efforts. Once we did piece together a deal the deal was changed at the last moment by your party while under threat of "or I'll leave a bad Yelp review." While we certainly had complications putting the parameters of the deal back together, as a business we cannot concede under threat of a bad social review. Furthermore, upon a guest using abusing language when referring to our employees and organization we felt it was simply best to part ways with each other. We strive to offer exceptional customer service to each of our guests its regrettable we were unable to do so in this case. It's always import to hear from our guests as we ever strive to increase our customers satisfaction. Thank you for taking the time to write such a detailed review as this will help us improve. Sincerely, McKenna Subaru Management

May 15, 2017

McKenna Subaru customer service was and is wonderful! Chris Stranger made the new car buying experience easy and painless! Thank you, Chris, you made me a believer in McKenna's style of Customer Service. More

by LBeetem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Perry, Christopher Stranger, Michele Comba
May 16, 2017 -

McKenna Subaru responded

Hello, and thanks for sharing your recent 5 star experience with Chris, Michele, and Al here at McKenna Subaru! We're very pleased to read your review, and we'd like to congratulate you on your new Subaru Outback purchase. Thanks for choosing McKenna for your Subaru needs, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your Outback might need. Enjoy the road!

May 13, 2017

We came, we looked, we bought. What I liked most about this dealership is the fact we were given time to browse the lot before a salesperson came up to us. Because we knew what we w More

by BandB
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Perry, Christopher Stranger
May 13, 2017 -

McKenna Subaru responded

Hello, and thanks for sharing your recent 5 star sales experience with Chris and Al here at McKenna Subaru! We're very pleased to read your review, and we'd like to congratulate you on your Subaru purchase. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your Subaru might need. Enjoy the road!

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