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McKenzie Buick GMC

Milton, FL

4.8
1,647 Reviews
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6500 Caroline St

Milton, FL

32570

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Showing 1,647 reviews

February 25, 2025

Excellent job! Very helpful and knowledgeable, worked is in his scheduled which was great because of our work schedules. More

by micktate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

McKenzie Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2025

Trevor was extremely personable and professional. He ensured we were taken care of from the first call to well after the ink had dried! More

by Jacob L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Marshall
Feb 27, 2025 -

McKenzie Buick GMC responded

Jacob, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

February 23, 2025

Clean buildings, friendly people, good deal. Our fourth Enclave. Personnel willingness to work wit you. More

by CAROLFOUNTAIN48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TYLER MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

McKenzie Buick GMC responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2025

The sales person and manager done an excellent job explaining everything that was involved in us getting a new vehicle such as the vehicle, financing, and answering any questions we had with professio More

by edwhelms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Carroll
Feb 26, 2025 -

McKenzie Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

February 22, 2025

Efficient and effective way to make a purchase with ease. Super friendly and knowledgeable. Awesome experience More

by peadenclan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

McKenzie Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

February 20, 2025

Our experience was okay . Make sure before you sign your paperwork all your concerns and responses are in writing and you have all your answers. Do not just listen to what the More

by artierobin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CORTEZ HAYES
Feb 23, 2025 -

McKenzie Buick GMC responded

Thank you for taking the time to leave us feedback about your experience with us. Here at McKenzie Buick-GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (850) 981-6458 to discuss ways we can better serve you in the future.

February 19, 2025

THE WERE VERY PROFESSIONAL. EXPLAINED EVERYTHING. THE SALESMAN FOUND THE CAR I WANTED, EVERYONE WAS VERY NICE AND MADE THE EXPERIENCE VERY PLEASANT AND WORKED WITH ME TO GET THE More

by bogiven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MICHAEL OBRIEN
Feb 23, 2025 -

McKenzie Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at McKenzie Buick-GMC. We are always happy to assist you if anything else comes up. Take care!

February 19, 2025

Tyler is amazing! Love working with them! Everyone did a great job! The GM and Finance guy were very helpful! More

by AMANDA.RAMSEY960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
TYLER MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

McKenzie Buick GMC responded

Thanks for highlighting our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 15, 2025

So after understanding warranty companies and how they do not like to answer the phones. I might have got a little upset at the wrong people. It was alot going on at one time. I will admit 3 months of having More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Marshall, Kevin Cuevas, Steve Huber
Feb 17, 2025 -

McKenzie Buick GMC responded

Good Morning Mr. Bartlett, We apologize for the inconvenience Mr. Bartlett has encountered with his transmission replacement. When the vehicle was initially brought in for the transmission concern our service manager notified Kathy, Mr. Bartlett's advisor, and Mr. Bartlett there was and still is a national shortage of General Motors replacement transmissions and there was no ETA on when one would be available. Mr. Bartlett stated he would take his vehicle elsewhere to which our service manager replied, okay because the service manager knew there was no way we could get a GM transmission in a timely matter. Mr. Bartlett's service advisor spoke again with Mr. Bartlett and the customer decided to purchase an aftermarket transmission from a company called Whatever it Takes Transmissions to be installed by our dealership. The service advisor told Mr. Bartlett that the manufacturer cannot warranty aftermarket transmissions but will have a warranty from the parts supplier for 3 years 36,000 miles. The customer decided to continue with the repair using an aftermarket transmission. Upon receiving the transmission, the transmission was installed and the vehicle given back to the customer. Shortly thereafter the customer brought the vehicle back stating there was still an issue with the downshifting. At this point in time, Kathy Rogan was no longer with the company and our service manager took the issue to the aftermarket part supplier requesting they replace the transmission completely. They denied that request stating their warranty process is to try to repair the transmission before replacing. They sent a torque converter and gave a list to the technician of required steps to complete the process for the repair according to their warranty claims process. That was completed by their instruction and the vehicle given back to the customer. The vehicle was still not running correctly, and the service manager has reached back out to the parts supplier for further instruction. We are at the mercy of the parts supplier and their warranty process. Today we called the parts supplier and demanded they sent a new transmission. We understand Mr. Bartlett's frustation however the money for the transmission has been paid per the customer instruction to this aftermarket supplier and we are at their mercy to honor their warranty and follow their warranty claims process. I assure you Mr. Bartlett that we were on the phone just this morning with the supplier to try and get this issue resolved and will be in touch with you when we are able to get an answer from the supplier.

February 15, 2025

My salesman (T. J.) has very friendly and knowledgeable. The finance department explained the process very well. More

by mwschmidt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MICHAEL HONISH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Huber, MICHAEL OBRIEN
Feb 19, 2025 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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