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McKenzie Buick GMC

Milton, FL

Overview
Employees
Reviews
Vehicles
4.8
1,621 Reviews
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6500 Caroline St

Milton, FL

32570

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Showing 1,621 reviews

May 05, 2025

Everyone was very friendly and I found my perfect truck. Only issue is the paperwork process takes entirely too long. More

by justin@justindeese.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TYLER MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025

Taylor went really performed great as a sales associate. She was very knowlegable and friendly. Everyone at the dealership were very nice. I will always return my gratitude for people that help Disabled Vet More

by basil939
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cuevas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Huber
5.0
This rating includes all reviews, with more weight given to recent reviews.
TYLER MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
TAYLOR STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025

Excellent service from all employees, Every one was very nice and polite. We are very pleased with the service provided. An outstanding experience. More

by mgysgt5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cuevas
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLEIGH FOWLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2025

I'm a second time car buyer at mckenzie and I couldn't be happier. From the start to the end of the whole process. More

by LILBISKIT677
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
TYLER MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The ladies up front
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May 04, 2025 -

McKenzie Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2025

Very nice and polite people. Nice facility. 15 words is a lot.lot lot lot More

by dalmasters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
TAYLOR STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2025 -

McKenzie Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

April 30, 2025

They will turn off service engine lights and resale cars with known issues. Please don’t not purchase from. More

by herring
Recommend Dealer
No
Employees Worked With
TAYLOR STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

McKenzie Buick GMC responded

Good afternoon, Upon investigating this concern, we do not have anyone in our system by this name. Every vehicle we sell, whether new or used, goes through an inspection in our service department. Our service department performs any necessary repairs before the vehicle is put on the lot. If the vehicle is new, it will have a manufacturer warranty. If the vehicle is used there are extended warranties offered in our finance office because it is unknown whether a future issue will arise or not. Much like our health and having health insurance, warranties are insurance for vehicles because we cannot predict any future issues that were not an issue at the time of the inspection. We tried looking up your name in our database but we were unable to find any name matching this review. If you did purchase a vehicle from our store, please give us a call at 850-623-3481 so that we may be able to assist you further.

May 01, 2025 -

herring responded

That’s is definitely not true, I can verify easily my family purchased a car from this dealership. This kinda of response certainly makes it hard to trust a dealership that will respond with such untrue information. I have called several times and spoken with y’all about this issue. Ask your finance manager he knows all about it. I also have proof that your service department changed oil in vehicle purchased and didn’t even changed filters. If I need to I can posted all evidence in this review.

May 01, 2025 -

McKenzie Buick GMC responded

As the review only contains a portion of your name which we were unable to pull in our system, we asked in our last response if you could please give us a call so we can get your information to be able to confirm your deal and address your concerns. Please reach out to our General Manager at your earliest convenience 850-623-3481 so that we may be able to assist you further. If you are representing your family's recent purchase, please have whoever is listed on the vehicle purchase reach out to us. Due to privacy regulations, we are unable to discuss concerns or details about a transaction unless it is the person that is on the specified transaction. Thank you.

May 01, 2025 -

herring responded

I understand what was stated in last review, but I’m also responding to misinformation in last review. Also the last name is on the purchase of the vehicle. We have left message for GM, however the finance manager called and stated there’s nothing y’all can do to assist, so we left a review. If you think the GM can assist in this matter we will definitely call tomorrow. Btw my name is on the transaction as the purchaser.

May 01, 2025 -

McKenzie Buick GMC responded

Good Morning, I have spoken with our finance manager who did have contact information and notes from your discussion, the buyer's name is how our system pulls the transactions and due to it being a different last name, that is why I could not pull it up in our system. It will not pull by the co-buyer unfortunately. Our General Manager will be reaching out to you this morning as I have escalated your concern to try and get this resolved as soon as possible. Thank you.

May 01, 2025 -

McKenzie Buick GMC responded

Good Afternoon, I wanted to follow up on this concern. I spoke with my general manager to confirm he gave you a call. I believe he said he had to leave a message. I did look at the repair order from the vehicle being sent through the shop for inspection. There was not a light on when it was in our shop. I spoke with our service manager, who was a former service manager at a Mercedes store, and he personally looked at this car and confirmed there were no lights on. We actually drove this vehicle from South Florida to our dealership as it was a trade in from a customer that lives in South Florida. I spoke with our delivery driver that is with a third-party company, and he stated the vehicle made the trip from South Florida with no issues and there were no lights on during the trip or when he arrived at our store and gave the keys to our service department. I spoke with our salesperson, she stated there was no check engine light or any other lights on during the test drive. Unfortunately, we cannot predict issues with vehicles. With this vehicle having over 110K miles, our finance manager stated he went over the warranties offered thoroughly with you in the finance office. When you decline the warranty, you are buying the vehicle As-Is. We appreciate your business and if you have another other additional questions or concerns, please give us a call.

May 01, 2025 -

herring responded

We are going to call you back in a little while. Yes, we did go over warranties with finance manager that’s understood. I guess I’m not being clear because you’re going all around the issue I’m speaking about. The car was sold knowing there was an issue. Misrepresentation of the car. When As Is purchase, shouldn’t be sold with know issues unless they are discussed.

April 29, 2025

Excellent service from our sales person to delivery of our detailed car, ready to go. Appreciate the entire team who worked to get us in the right car, with the right price! More

by RHONDA.WALDRON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor
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May 01, 2025 -

McKenzie Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2025

Couldn't ask for a better overall experience. TJ and Kevin are Awesome!! Everyone is so helpful. The buying process is relaxed and Hassle free. Definitely recommend the Staff at McKenzie Buick GM More

by Charli Peaden
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Cuevas
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL HONISH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

McKenzie Buick GMC responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2025

This was my first time doing business with McKenzie Motors. The staff was welcoming and friendly and did an exceptional job taking care of what I needed. More

by leofinuliar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cortney Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLEIGH FOWLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

McKenzie Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at McKenzie Buick-GMC! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2025

The process was easy, Taylor was wonderful. Everyone was extremely helpful. We were are very happy with our new vehicle. More

by lloydspensacola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Cuevas
5.0
This rating includes all reviews, with more weight given to recent reviews.
TAYLOR STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

McKenzie Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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