McKinney Buick GMC

I bought a 2006 used Chevrolet Impala. Problem 1: The I bought a 2006 used Chevrolet Impala. Problem 1: The car was sold to me with an expired inspection sticker and I got a ticket. The good news is I bought a 2006 used Chevrolet Impala. Problem 1: The car was sold to me with an expired inspection sticker and I got a ticket. The good news is that the dealership immediately inspected the car and agreed to pay the ticket. The bad news is that the put the incorrect mileage on the inspection report. Problem 2: The used car was sold to me with an extended 24,000 warranty. During the sales process, I was required by Mike (used car sales manager) to sign a document stating that the manufacturer's warranty had been explained to me. When I questioned him about this, he told me not to worry that this would be explained later in the car buying process. It never was. Additionally, what the extended warranty did or did not cover was not explained either. However, I did read this and realized that I needed to carefully follow the manufacturer's recommended maintenance schedule to keep the warranty from being voided. So, I went back to the dealership and requested that someone explain to me exactly what I needed to do to keep the warranty from being voided. Such as easy task with no one willing to help! I went to service dept who sent me to used car sales who sent me to finance who sent me back to the service dept. I left very frustrated and upset because no one seemed willing or qualified to give me this very basic information. Problem 3: The incorrect mileage was placed both on the inspection report and the document showing that GMC had changed my oil. This was a very bad thing because the warranty of the vehicle requires you to have service done at specific intervals. If the mileage is incorrect, then you are pretty much doomed in the world of extended warranties. Additionally, I have to wonder just how legal is it to put the incorrect mileage on a vehicle inspection report. Good news! I sent an email to the GM, Mr. Jeffers, and he immediately had my concerns addressed. Unfortunately, they were unable to correct the mileage on the documents. The good news is that they did address this in writing so I do not have to worry about my warranty being voided. In closing: GMS of McKinney has a great service department and new car sales department. I would do business with them in a heartbeat. However, their used car department puts an unforgettable blemish on them. I would not recommend ANYONE to buy a used car from GMC McKinney. They require you to sign documents saying they have done things that they have not done nor plan on doing. Additionally, they will sell you a car before it has been internally shopped, AND they are rude and very defensive about their unethical practices. It is a toss up. I will have my car serviced there and possibly buy a new vehicle there. But I will never make the mistake of dealing with their used car department in the future. More

Ty is always very courteous and helpful everytime I bring a vehicle to the dealership. He always goes out of his way to help me with the cars. He is one of the reasons I continue to do business with Eldora a vehicle to the dealership. He always goes out of his way to help me with the cars. He is one of the reasons I continue to do business with Eldorado Chev. More

Great attention to detail and customer satisfaction. Driver to take you hame and later returning to the dealarship very good and quick. 30,000 mile servive is a little expensive. Driver to take you hame and later returning to the dealarship very good and quick. 30,000 mile servive is a little expensive. More

Fast to get in and get my rental free vehicle and fast out! Rodney had great customer service. I will be back soon- thank you! out! Rodney had great customer service. I will be back soon- thank you! More

I came in for an alignment "special". I was told both outer tie rods had to be replaced. The work was done properly. But, there was an unidentified $100 charge that has never been explained (I told both outer tie rods had to be replaced. The work was done properly. But, there was an unidentified $100 charge that has never been explained (I left unanswered messages). What was a less about a $90 special turned out to be several hundred dollar expense. I don't intend to take McKinney Buick word again without a second opinion. More

Shane and Chip are both outstanding service reps. Every trip to your dealership has been a great experience!!! I have recommended McKinney Buick to co-workers, family, and friends. I am pleased with my car trip to your dealership has been a great experience!!! I have recommended McKinney Buick to co-workers, family, and friends. I am pleased with my car purchase. More

Every individual I came in contact with was friendly, efficient and made me feel like a valued customer. I purchased my vehicle at this dealership and have been pleased with the level of service I recei efficient and made me feel like a valued customer. I purchased my vehicle at this dealership and have been pleased with the level of service I receive everytime my husband or I visit. I have never been a fan of car dealerships; however, this one just might sway me!! Keep up the great work! Darylann Sylkatis More

Car was taken in on time as scheduled and completed on schedule. All work was done as promised. All were very courteous. I was pleased. schedule. All work was done as promised. All were very courteous. I was pleased. More

I had inquired online about an Acadia. Franklin responded to my inquiry, assured me he had an Acadia that would work within the range I'd given him. I drove from Rockwall to 'make the deal'. responded to my inquiry, assured me he had an Acadia that would work within the range I'd given him. I drove from Rockwall to 'make the deal'. While I was waiting on the value of my trade in to be determined, the Acadia I was waiting to test drive was shown to someone else so Franklin found me another car . Franklin brought out a 2010 Chevy Treverse and the paperwork ..... $24,999 for the car $17,000 for my trade in .... tax title & liscense,out the door for $8,8.... something. After test driving the car I asked him again the sales price on this car.... "$24,....." as he walked away to assist someone else. I parked the car, was looking at the window sticker, when Franklin came up & told me that was the wrong sticker on the window..... this car was not really listed for $21,999 and it did NOT come with the warranty. Once inside, Franklin again reassured me that was NOT the price of the car.... that was a 'code' for them, they don't put the price of their cars on the stickers. He knocked my out the door price to $8,500 at which time I asked for the CarFax & went back out to look at the sticker on the window. verified the VIN & stood in amazement. Casey, another salesman who had gone on the test drive with us (because Franklin was busy) came out and asked me what I was thinking..... to which I replied" I don't like being bald face lied to" then here comes Franklin out to the car where Casey & I are talking. Franklin then tells me that since I'm here buying a car without my husband, he wants me to be a happy customer, so he will honor the sticker price of $21,999, (even though that's the wrong price) but I still don't get the warranty without paying the additional cost of $1,500. Then the CarFax report was brought out to me at which time Franklin left me alone & went back inside. So I'm standing alone in the parking lot with the car & the CarFax..... which read 5/31/12 Chevrolet Certified, Dealer McKinney, Tx, Offered for sale as a Chevrolet Certified Pre-Owned Vehicle. With CarFax in hand I head back towards the sales office where 4 salsmen are standing on the porch, so I stop & read from the CarFax & ask them what does "offered for sale as a Chevrolet Certified Pre-Owned mean"? Dead silence..... finally the used car sales manager speaks up & tells me what's included in the warranty, I ask him to come with me, so back across the parking lot we go, to the car I've been told is listed for the wrong price with a warranty that does not qualify, to which Mike (?) or Mark(?) whatever his name is, verifies the sticker price is accurate, yes the car comes with the warranty. He stands there silently. Now there are about 4 other salesmen standing around watching the scene .... I ask my daughter to go back in & get my purse, I hand the sales manager the keys to his Chevy & ask for the keys to my van. The manager brings them to me, does not say "I'm sorry" .... "how can I make this right", "Franklin is a liar, trying to take advantage of a woman" & "I'm as bad as he is because I'm his boss & obviously support every underhanded deal he attempts to make" !! More

The auto industry has a reputation (and certainly deserved in a lot of places) for being under handed and "anything for a sale" attitude. I am pleased to say that this is not the case with the folk deserved in a lot of places) for being under handed and "anything for a sale" attitude. I am pleased to say that this is not the case with the folk at McKinney GMC, they actually do more than talk about customer service and satisfaction; they deliver against it. I have purchased 2 vehicles from them and am about to purchase 2 more (growing family and kids keep taking my truck). I have no hesitation in strongly recommending them to you or anyone. I am fairly tough to satisfy, certain on price but they do their level best to meet the target. Excellent. More