McKinney Mazda made my car buying experience the best one I have EVER had! Initially, I got on the mMckinney Mazda website. The website was very well organized, easy to navigate and was up to date on inventory. I knew exactly what I was looking for and saw a car that sounded similar. A 2011 Mazda 3, i touring, graphite. I called Mckinney immediately, where the phone was answered by a receptionist, who seemed very upbeat and took my call qiuckly. She directed my call to a sales person, who could answer my questions about a car. The sales person took down all my information and my exact needs and wants. He told me he would call me back within 10 minutes. He called back within 5 minutes with all the information I needed. Features, pricing, etc. He let me know when he would be there and we scheduled a time to meet that afternoon for my test drive. When I arrived, he was already waiting on me. He greeted me right at the front door, he stated my name, let me know he was finishing with a current customer but he would get someone to take care of me right then so I did not have to wait. He then introduced me to Riley Whitmire. Riley itroduced himself and explained he had already been told what I was looking for, so we walked out to see the car. As we walked around looking at the cars in 100+ degree weather, he was eager to tell me about the features of the car,make sure I knew all the advantages of the Mazda 3, etc. He also made small talk about other things, which made the experience less intimidating and more like he actually cared about me as a customer rather than just another sale. Once I decided on the car, we walked back in to "talk numbers". Riley explained everything fully to me about what he was doing, what my options were and what the next steps were. I let them know what my payment range was and it was no problem for them to help me fit it into my budget. Scott McKinney and Daniel Black offered me a really nice deal that NO ONE could turn down. My interest rate was not as low as expected, which made my payment higher. They offered to give me more for my trade than expected to offset some of the interest and already the price of the car was already lower than any dealership I checked. I was very excited to hear they were trying to help me out. The offer was to good to pass up and I could tell they genuinely cared about me as a customer. Once the credit process started, and I was approved, things didn't go as planned for me with my insurance company. I was quite upset that this wouldnt work out for me after being offered such a great deal and taking up their time. Scott, Daniel and Riley could see how upset I was over my insurance company and offered suggestions on insurance companies and where I could get a better qoute to be able to fit this car into my budget. I went home thinking this would not work out for me. Made a few calls, got a few qoutes and I found an insurance policy that was even lower than I was paying before. Called Riley first thing in the morning. I told him I would be by that afternoon to possibly buy. When I got there, everyone was already expecting me again. Everyone remembered me by name. Riley had my paperwork ready to go, all my things ready (keys, owners manuel) He helped me clean out my old car and place everything into the new one. We then went to the business office to sign my contract to make everything final. Once I signed, everyone personally thanks me. This was the best car buying experience I have ever had by far. Everyone at Mckinney honestly seems to care about you as a customer rather than just another number. The entire staff is friendly, knowledagble and willing to help however they can. I can't rave about Mckinney enough! I have already and will continue to tell all my friends and family about Mckinney! Thank you McKinney!