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McLarty Daniel Buick GMC - Service Center
Bentonville, AR
67 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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67 Reviews of McLarty Daniel Buick GMC - Service Center
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July 19, 2020
Anthony was prompt at answering anything I needed answered even after purchase. To me that’s great customer service. I will come to him from Memphis to buy my new truck real soon answered even after purchase. To me that’s great customer service. I will come to him from Memphis to buy my new truck real soon More
by andrenekaw101
Employees Worked With
Anthony , Anthony Cochran
Helpful February 04, 2020
Service Department Trouble I bought a 2019 GMC Terrain on August 6, 2019. A few months later it had a recall, which I requested be addressed when I put it in the shop for an oil I bought a 2019 GMC Terrain on August 6, 2019. A few months later it had a recall, which I requested be addressed when I put it in the shop for an oil change in December. February 2nd, after less than 6 months of ownership, I had to have the vehicle towed to the dealership because the turbo (the reason for the previously addressed recall) went out while my family and I were traveling on the highway. Jackson Way, my service adviser, claimed that the recall undid itself and that he had never seen that happen before. Jackson was also my service adviser in December when I requested the recall be addressed. Makes me wonder if it was even repaired to begin with. Good thing I have already contacted GM and made them aware of the issue. More
by Amanda
Employees Worked With
Jackson Way
November 20, 2019
Complete Incompetence! After the Flexplate on my 2012 Enclave broke for the 5th time (this time just out of warranty) McLarty had just taken over the dealership. Buick said After the Flexplate on my 2012 Enclave broke for the 5th time (this time just out of warranty) McLarty had just taken over the dealership. Buick said the dealership was empowered to assist me with the cost as a loyal Buick customer. But the only person able to make any adjustments was the Service Manager who conveniently was on a 3 week vacation leaving me with the $3500 bill to pay out of pocket. After NUMEROUS calls and texts with Cassie Beers (Customer Satisfaction Manager) and finally catching her in her office she again tried "to see" if the Service Manager had time to visit with me on this, you guessed it, nope he had no time for a customer yet. It's been over a year and he has never had the time to look me in the eye. The fact that his dealership failed to correct the problem 5 times did not matter, it is out of warranty is his only response. And you guessed it, they have a 12 month 12,000 mile warranty and now after 14 months and almost 30,000 miles the SAME PART (FLEX PLATE) is broken again! This time after towing it to Crain Buick in Springdale they are replacing a defective crankshaft that was the cause, breaking the flex plate repeatedly and Buick is splitting the cost because of how poorly I was treated at McLarty! If I could give a negative 10 I would. Cassie "dropped the ball" (her own words) when she "forgot to get with the service manager" and only did after being cornered in person. Also for a completely unresponsive Service manager that is unable to make time to meet with a customer after REPEATED FAILED attempts on a major repair. Add to this a service that is so COMPLETELY INEPT they COMPLETELY FAILED to find the root cause of a problem that repeatedly caused major expensive repairs! I HAVE the service documentation as proof! More
by Don Chick
Employees Worked With
Service Manager (name unknown, was never able to meet him), Cassie Beers
October 07, 2019
Super Customer Service! I have to admit that i was not giving McLarty Daniel a chance to prove themselves. I have been a loyal Everett customer for many years and wasn't hap I have to admit that i was not giving McLarty Daniel a chance to prove themselves. I have been a loyal Everett customer for many years and wasn't happy about the new owners at first. Over time i have been working with Jackson in the service department and he goes above and beyond to assist me in any way he can. Both Jackson and Ryan are the reason i keep coming back and will recommend to all my friends. More
by kmb3
December 31, 2018
Oil and filter and tire rotation - - on time. Kyle did a good job of seeing that my vehicle was done correctly and on time. 2016 2500 diesel pickup. This met my expectations. He handles custome Kyle did a good job of seeing that my vehicle was done correctly and on time. 2016 2500 diesel pickup. This met my expectations. He handles customer relations professionally. More
by Wayne
Employees Worked With
Kyle
December 30, 2018
Friendly Service for Routine Oil Change Brought my truck in for an oil change, tire rotation, and balance. I had a good coupon which made these services very affordable. Doug was extremely Brought my truck in for an oil change, tire rotation, and balance. I had a good coupon which made these services very affordable. Doug was extremely friendly and great to work with. Waiting room was comfortable with complimentary drinks. No complaints. More
by P
Employees Worked With
Doug Foltz
December 28, 2018
Awesome service! Quick service and very professional. They were able to get me in same day and had my vehicle back to me within a few hours. Will definitely return for Quick service and very professional. They were able to get me in same day and had my vehicle back to me within a few hours. Will definitely return for future service. More
by duddy
Employees Worked With
Service Department
December 27, 2018
Dead Battery Dead battery can be so sudden & upsetting. I called the dealership & told them of my dilema and they advised me to get it jump started & come right i Dead battery can be so sudden & upsetting. I called the dealership & told them of my dilema and they advised me to get it jump started & come right in (my ins. rep got it started) which I did and they made room for me in their busy day, checked it all out, replaced it with same kind of battery , replaced the engine filter, honored a gift card discount I had received from them earlier and I was on my way in a little over an hour! I was a happy woman! What a great dealership! More
by Ellen
Employees Worked With
Doug Foltz
December 27, 2018
McLarty Daniel Buick GMC Kicks Butt My service manager, Kyle Fox couldn't have been more helpful and pleasant to work with. He understood my problem, explained our options and keep me in My service manager, Kyle Fox couldn't have been more helpful and pleasant to work with. He understood my problem, explained our options and keep me informed throughout the service procedure. More
by Chan
Employees Worked With
Kyle Fox
December 26, 2018
Great service! They gave me a brand new tire when I came in with a nail in the tire. They had to order the tire and informed me when it was in the service bay. I c They gave me a brand new tire when I came in with a nail in the tire. They had to order the tire and informed me when it was in the service bay. I came in and two hours later, I was out the door with my new tire. More
by Danny
