McLarty Daniel Chrysler Dodge Jeep Ram Fiat of Springdale

From sale to finance to management was friendly and helpful. They offered a fair price at competitive financing and made the process easy helpful. They offered a fair price at competitive financing and made the process easy More

Great deal on my new Jeep Renegade. Cruz was a pleasure to work with. Friendly. Fast. Love it. to work with. Friendly. Fast. Love it. More

Fantastic people. So helpful. Great experience. Will highly recommend Couldn’t ask for anything better highly recommend Couldn’t ask for anything better More

Staff was courteous, knowledgeable and efficient, diagnosed my problem and fixed it… thank you for speedy service! diagnosed my problem and fixed it… thank you for speedy service! More

The very best service center…ever. Ask for Cole, he’s incredible. Takes care of me like I’m family. incredible. Takes care of me like I’m family. More

Full time RVer, stopped for service Robert took us right in and resolved the oroblem in and resolved the oroblem More

Ivan Pina is our go to guy when our van needs attention. Honest and pleasant to work with. Honest and pleasant to work with. More

Purchased a 21' Ram 2500. Overall, it was a good buying experience with a couple of exceptions. I am a retired Air Force Veteran, having served 22 years. I supplied my DD214 to the dealer as I wanted the experience with a couple of exceptions. I am a retired Air Force Veteran, having served 22 years. I supplied my DD214 to the dealer as I wanted the $500 Military Bonus. I was informed that I did not qualify as I had not separated in the past 12 months nor was I 100% disabled. I re-read the bonus description and verified my qualifications. Bonus qualifiers include: Active Duty, Active Duty Reserve, Retired (Honorably Discharged), Retired Reserve, separated in the past 12 months or 100% disabled. For over a day and a half, we argued about my qualification. I contacted FCA Customer Support who put me in touch with their FCA US Incentives Department (800) 227-0757, who confirmed my qualification. Dealer management called and confirmed the incentive at which time I was given the bonus. My concern is that this dealer's management failed to understand the incentive's details and if I had not made an issue of this, the bonus would not have been allowed. Another concern is how many other eligible veterans have been denied the incentive because this dealer does not understand the Military Bonus incentive. Veterans, stick up for your entitlement! You earned it. My second issue was the internet sales process. I provided my own financing through my credit union. I planned to drive 350 miles to Springdale to pick up the truck on a Saturday. On Tuesday, I sent Cruz the documentation and credit union's requirements before they would process a check. Having not heard anything by Thursday morning, I attempted to contact Cruz, but because it was his day off, he didn't answer the phone. I contacted the dealer and asked to speak with a Finance Manager. I was put in touch with Heath Heilmann and explained the situation. He was able to contact Cruz, who then contacted me to advise that he was going into the dealership to resolve the problem. Within two hours, Heath was able to get me the required credit union documents and I was able to get the check cut on Friday morning. Had I not been proactive, this financing process would have fallen through the cracks until I drove 6 hours and discovered that no action was taken. Like I said, the "overall" experience was good. Cruz stayed in contact the entire time, with exception to him not answering his phone on his day off and failing to process the documents to the Finance department and the misinterpretation of the Military Bonus eligibility, . Special thanks to Heath for getting the credit union documents prepared and sent to me. This dealer needs to tweek its' internet buying process to ensure the customer's needs are met. Out of town customers driving long distances cannot afford last minute surprises, where financing outside the dealership occurs. The delivery process was smooth. Cruz took his time showing the truck and explaining the various features. The process took 90 minutes from arrival to driving off the lot. More

Overall great service. Did a very good job on working on my vehicle. Was a little more than I expected. Only thing I wish they would pay more attention to is the service time. Overall however I will print t my vehicle. Was a little more than I expected. Only thing I wish they would pay more attention to is the service time. Overall however I will print them a 10 for everything they did on my vehicle. More