McLoughlin Chevrolet

This was an awful experience. I took my Chevy Cruze in to have the thermostat replaced because of the code the car showed. They wanted $100 to diagnose what the code meant. I asked if the diagnostic price to have the thermostat replaced because of the code the car showed. They wanted $100 to diagnose what the code meant. I asked if the diagnostic price would be used towards the repair and was told not all of it and it depends. I told them to go ahead anyway and they replaced the thermostat for $529.14. This included replacing coolant. The repair was completed on 07-05-2021. On 07-09-2021 my son drove to drop off bottles and the went to the gym. This was the first time the car was driven since the repair and white smoke came from under the hood. He opened the hood and a liquid was spraying from near the repair. We let it cool down and then added coolant and took it to another mechanic. When he looked at it there was oil in the coolant, oil in the reservoir, the hoses were soft instead of hard. He told us we had at least a blown head gasket and perhaps worse. Moreover, we were told that there was no way they had not seen the oil as it was in all of the area they had worked on and it would have taken a while to soften the hoses. If they had actually done a diagnostic they could have told me I had a bigger problem and I could decide what to do. They could have even fixed the thermostat and said oh by the way there is oil in the radiator. Instead, they took the $529.14 to replace a thermostat and did not even mention anything in the notes. The only other option would seem to be that maybe the thermostat was defective and caused the head gasket issue. Either way this was an awful experience. More

This is the third truck I have purchased at Mcloughlin my sales person on all three has been Elliot Dawson I cannot say enough good things about him he has become a friend over the past several years and I w sales person on all three has been Elliot Dawson I cannot say enough good things about him he has become a friend over the past several years and I will tell you he cares its not just a sale with him its creating a relationship companies need more people like him ! I will not purchase anything without him being involved ! More

No pressure friendly easy to work with and team players answering questions did not rush you and took time to explain everything you sighed and over two days of our taking our time too make up our minds a answering questions did not rush you and took time to explain everything you sighed and over two days of our taking our time too make up our minds and having different salemen because they had days off they worked with our pace More

McLoughlin Chevrolet, service team has always been very responsive to my needs on my 2015 Silverado. They do not try to sell me more than is needed, but keeps me informed of future service needs. Recentl responsive to my needs on my 2015 Silverado. They do not try to sell me more than is needed, but keeps me informed of future service needs. Recently I had an urgent "service engine" light that needed addressing and we were just leaving on vacation; they were quick to get my truck in and out ahead of their estimated time frame More

Easy in and out process. Good communication. Everyone was pleasant and helpful. Offering a car wash would be a plus. Will come back again for my service needs. pleasant and helpful. Offering a car wash would be a plus. Will come back again for my service needs. More

We were traveling and are pickup started shutting down called the dealership and they got us in and got are pickup repairs done 👍thank you called the dealership and they got us in and got are pickup repairs done 👍thank you More

I was very happy with the work Ian did on my HHR. He corrected the problems I had and notified me of potential issues that I would want to deal with in another visit corrected the problems I had and notified me of potential issues that I would want to deal with in another visit More

Iain Mackintosh was very helpful and was able to get my truck repaired in a reasonable time. Thank you for a wonderful experience and will definitely use them in the future truck repaired in a reasonable time. Thank you for a wonderful experience and will definitely use them in the future More

It is always very easy to make an appointment and I can depend on the quality of service. I enjoy the updates via text and clear explanation of what is needed to keep my vehicle safe on the road. depend on the quality of service. I enjoy the updates via text and clear explanation of what is needed to keep my vehicle safe on the road. More

These guys and gals rock. They made the buying process extremely easy and were helpful in every way they needed to be without being pushy. Nick, Adam, Brian, and Dave; thank you for everything! You have t extremely easy and were helpful in every way they needed to be without being pushy. Nick, Adam, Brian, and Dave; thank you for everything! You have turned my extremely sad situation into one I can now feel good about because it landed me a car I never thought I would enjoy so much. THANK YOU!!! More