McLoughlin Chevrolet

Exceptional Customer Service We had help from Kaveh and Ryan in our SUV purchase. There was no pressure on sales and every step of the way they were honest about the process (e.g. We had help from Kaveh and Ryan in our SUV purchase. There was no pressure on sales and every step of the way they were honest about the process (e.g. price competitiveness, warranty, add-ons, etc.). We felt they truly took our interests into consideration, wanted us to be happy with our decision, didn't pressure any extra sales that wouldn't be worth our time or make sense in the purchase, and stayed late (after closing) while we made our decision... Just a pleasant and easy-going process all the way through; wonderful people who really listened to what we had to say and it wasn't just "small talk". It was a very comfortable environment and it felt like we were talking to friends about the car and life. Thank you Kaveh and Ryan. We HIGHLY RECOMMEND them and this dealership. More

Relaxed And Helpful Great experience. Sellers were kind and helpful. It was my first experience in a dealership and it was a really relaxed proses. Everyone was friendly Great experience. Sellers were kind and helpful. It was my first experience in a dealership and it was a really relaxed proses. Everyone was friendly and even gave me a tour around shop. More

Service Dept Don Friendly fast service...professional personnel. Comfortable waiting room. Car done on time..Have bought two new cars since 2010 Malibu, Cruze Will c Friendly fast service...professional personnel. Comfortable waiting room. Car done on time..Have bought two new cars since 2010 Malibu, Cruze Will continue to be a customer. More

Friendly, Helpful & Honest Experience I came in looking a for a pre-owned vehicle. In 2 hours I walked out with everything I wanted. They were able to get me into the vehicle I wanted, at I came in looking a for a pre-owned vehicle. In 2 hours I walked out with everything I wanted. They were able to get me into the vehicle I wanted, at a monthly payment I was comfortable with. Didnt feel like I was being persuaded to do anything I didn't want. When all was said and done (in less than 2 hours) I had a better interest rate and payment than originally quoted. More

Friendly and helpful team Our salesman Elliott was very helpful and patient with our selection and purchase. The support staff was interactive and friendly with us with our two Our salesman Elliott was very helpful and patient with our selection and purchase. The support staff was interactive and friendly with us with our two day process to complete our purchase. We would highly recommend the dealership. More

GMC service Super good experience with Mat Brooks. He was very efficient and treated us with utmost respect. Mat was very patient with us geezers and answered a Super good experience with Mat Brooks. He was very efficient and treated us with utmost respect. Mat was very patient with us geezers and answered all our questions. We will use your service Dept on a regular basis Mike Mitchael More

Service Mgr approves incorrect tire pressures **Beware: known glitches in their computer system, ignored by techs** Went in for a diesel oil change, received my truck back with wrong noted air pr **Beware: known glitches in their computer system, ignored by techs** Went in for a diesel oil change, received my truck back with wrong noted air pressure in tires based upon computer system glitch and poor training. The tech told me Les Schwab put the wrong tires on my truck, and that McLoughlin Chevy has to set the air pressure according to the factory tag on the door per government regulation. I explained the government also regulated my tires, Les Schwab is guaranteeing them, and I paid GM to set the proper air pressure in the ECU for the monitoring system. So, to keep my family safe, please set my tires to the proper air pressure listed on the sidewall of tire. He would not, so I asked for the mgr and explained the story to him and asked to note in my vehicles service file that I do not want that tech touching my truck "if" I ever return. The Mgr immediately introduced me to the "20 plus year service manager". The 20 year veteran Mgr said the same government regulation BS, and then told me he trained all his guys to follow this procedure. I pointed to the parking lot and said you have custom tires and wheels on brand new cars and trucks out there for sale, and those are different than the manufactures psi rating. Based upon these observations your statement is completely inaccurate and frankly dangerous if the tires are under inflated, or over-inflated as mine were (noted 80psi instead of 65psi on sidewall of tire). I explained, I am a manager as well, and when I learn I trained my team incorrectly I take full ownership to retrain them with new information immediately, then suggested he do the same. he smirked, then took my truck. While I was waiting the service writer came out and said that I need to change my fuel filter in the next couple of months, which was not noted anywhere on my 150 point inspection or service paperwork. 15 mins later the mgr brought my truck back out front and said, "done, the tech never touched your tires, and that the computer system sets a default to the factory pressures. We know about this glitch and are unable to fix it in the computer system." I asked why would the tech not just write on the multi copy sheet the proper psi? What else is inaccurate on this 150 point inspection from known system glitches? He replied "nothing everything else is correct". I asked did you train your staff to ignore known system glitches on documents that customers rely on for the current condition of their $75,000 vehicles? He did not reply. I further looked at my inspection docs and could easily tell they were pencil whipped top to bottom; all the lines were perfectly even and angled, as if someone went right down the list check, check, check I can only assume now without performing any of the checks. I was thoroughly disgusted at their service performance, and just wanted to leave. I jumped in my truck, started it up to find a parking sensor service request message displayed right on my dash; did they miss this too? Of course they did, I forgot to tell them to look at it when I brought it in. This message has to be cleared to see any of the displays including mileage EVERY-TIME the truck is started, so they cleared it in order to get the mileage for the oil service, and chose to ignore it. Another example of the lackadaisical 150 point BS inspection, and the great training from their 20 year veteran service manager who probably cleared the message when he started my truck to deliver it back to me. I can guarantee McLoughlin Chevy will not be fixing this issue, or any others in any of my vehicles. If you are looking for inadequate service then give these guys a try; however, I would not trust their signature on anything that matters for the long term. I would suggest have them do an oil change only out of convenience, but skip the 150 point inspection data, as it is completely untrustworthy. Better off to take it to a dealer who cares about their customers for thorough inspection. If they would have done things right, I would have had them fix the message for the parking sensors, and change my fuel filter asap/same day?? Beware More

Car purchase Car transmission went out. Had towed to dealership. Service dept closed.Exceptional sales person, Geordan Rupp made all the difference. Geordan was no Car transmission went out. Had towed to dealership. Service dept closed.Exceptional sales person, Geordan Rupp made all the difference. Geordan was not pushy, he patient and pleasant. For me, I got the perfect salesperson. More

Simple, Quality & Value Saul & Ryan worked well together to get me into the car I wanted. They provided a high-quality car and experience at an affordable dollar amount. Saul & Ryan worked well together to get me into the car I wanted. They provided a high-quality car and experience at an affordable dollar amount. More

see below Kaveh was very easy to work with, no pressure to buy was felt by me. I purchased the vehicle I wanted for the price I felt comfortable with. Kaveh was very easy to work with, no pressure to buy was felt by me. I purchased the vehicle I wanted for the price I felt comfortable with. More