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McLoughlin Chevrolet - Service Center
Milwaukie, OR
1,383 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,383 Reviews of McLoughlin Chevrolet - Service Center
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March 29, 2024
I am writing to express my profound disappointment and frustration with the abysmal service I received at your dealership recently. The utter lack of competence and integrity displayed by your service dep frustration with the abysmal service I received at your dealership recently. The utter lack of competence and integrity displayed by your service department is nothing short of appalling. I brought my truck, a GMT900, to your dealership to address a common issue, the oil pressure sender. This problem is well-documented and has afflicted multiple GMT900 vehicles, including one of my own in the past. However, instead of receiving a reasonable and appropriate solution, I was quoted an outrageous $12,000 for an engine assembly replacement. Such a suggestion is not only absurd but downright insulting. Furthermore, when I questioned the diagnostic process, I was met with evasion and dishonesty. Despite asking about the oil pressure at the pump, I was assured that it had been measured and matched the gauge on the dashboard. However, upon closer inspection, it became evident that no such test had been conducted. and the oil pump test port cap showed no indication of ever being removed. It is incomprehensible to me that your dealership failed to adhere to basic diagnostic procedures, especially when there is a service bulletin, #PIP4786, addressing this exact issue. Your negligence and incompetence wasted my time and money. In essence, your dealership's handling of this situation is akin to going to a doctor with heartburn and being recommended a heart transplant. It is grossly disproportionate, unacceptable, and indicative of a systemic problem with your business practices. Needless to say, I will not be returning to your dealership for any future service needs. I will be sure to share my experience with friends, family, and online communities to warn them against entrusting their vehicles to your establishment. More
by CHEVROLETC10
Verified CustomerEmployees Worked With
the service dept.
Helpful March 28, 2024
Great service and staff were great too. Thank you Kelsey. Would recommend this business to anyone needing a new car or service Thank you Kelsey. Would recommend this business to anyone needing a new car or service More
by JONEKAPONE
March 27, 2024
Enjoyed the experience: Dylan and Mike were great! Dylan was knowledgeable and made the whole deal fun. Not sure I got the best price I could have on the vehicle, but it was there, and I had the Dylan was knowledgeable and made the whole deal fun. Not sure I got the best price I could have on the vehicle, but it was there, and I had the cash, and that was all that mattered. The service department detailed my older car for me; and it turned out far far better than I was even hoping for. Gonna need a new truck soon; I'll contact these guys and make a deal. More
by RTSHAWATWRK
March 26, 2024
Travis was great helping me navigate the service of my vehicle. Excellent and timely service- highly recommend. vehicle. Excellent and timely service- highly recommend. More
by Kawi250
Employees Worked With
March 26, 2024
Great customer service! Always getting updates when they will be finished AND they have dounuts. Always getting updates when they will be finished AND they have dounuts. More
by leaprenee
March 24, 2024
Good customer service all around. Work was performed in a timely manner. I like that they send text reminders. Work was performed in a timely manner. I like that they send text reminders. More
by javajunky74
Employees Worked With
March 23, 2024
I was very impressed with the staff at McLoughlin Chevrolet when we purchased our Silverado recently, especially Steven Alvarado. Steven is very knowledgeable and professional. Since our purchase, Chevrolet when we purchased our Silverado recently, especially Steven Alvarado. Steven is very knowledgeable and professional. Since our purchase, he has called several times to make sure everything is okay with the truck. When I have gone back to the dealership with questions, he is quick to provide an answer or research and reply to my questions. More
by rwgable
Employees Worked With
Other Employees :
Chris Ward
March 17, 2024
Kayla is always the best! She goes above and beyond to keep my baby running! She always makes me feel like I’m the most important client she has. And does an excellent job of She goes above and beyond to keep my baby running! She always makes me feel like I’m the most important client she has. And does an excellent job of continuous updates throughout any repair. Seriously ask for her she’ll make sure your car gets the care it needs! More
by JAZ_SMITH
March 17, 2024
I'm Sorry but I can't complete this review until I've found that the transmission in my truck is completely repaired. found that the transmission in my truck is completely repaired. More
by ryanroake
Employees Worked With
March 15, 2024
1st scheduled maintenance service on my wife's new 2023 Buick Envision. As always, the staff was extremely friendly and helpful.This dealership team does a fantastic job on servicing all GM makes. I never Buick Envision. As always, the staff was extremely friendly and helpful.This dealership team does a fantastic job on servicing all GM makes. I never have to worry that my vehicle is not a Chevrolet. And, best of all, very respectful and flexible in regards to fitting me in based on my time needs, with perfect communication when it was necessary. A big Thank You to Wayne, Kelsea and Christie. More
by STEVE VANDERHOOF
