McMullen Ford- Council Bluffs

Our McMullen Ford Sales Experience We were assisted at McMullen by sales Rep Alex K. He was very professional, courteous & helpful. He answered all of our questions and provided us acc We were assisted at McMullen by sales Rep Alex K. He was very professional, courteous & helpful. He answered all of our questions and provided us access to the vehicle in which we were interested and he enabled us to test drive the vehicle. Unlike our experience at another auto dealer earlier in the day, we were not subjected to the "hard sell" approach (i.e., don't let the customer leave until he/she is pressured into buying a vehicle). We would have no problem recommending McMullen to a prospective auto buyer, based on our experience. More

regular service Randy Archer was very helpful, I thought I needed brakes, but he said my Explorer still had plenty of pad left and no brake service was required. Also Randy Archer was very helpful, I thought I needed brakes, but he said my Explorer still had plenty of pad left and no brake service was required. Also had the "Works" done. However I did not receive any call that it was ready, until I called late in the day. Overall very pleased with my experience. Jim Marshall More

Why make a service appointment? Appointment for oil change service at 2 pm but vehicle was not taken into a service bay until 3:15 pm. No charges were made for the oil change servic Appointment for oil change service at 2 pm but vehicle was not taken into a service bay until 3:15 pm. No charges were made for the oil change service because of the late service. That was a good financial deal but the long, long wait for the vehicle caused a cancellation of other activities scheduled for that day. More

Everything was perfect I want to thank you all for such great help on getting the car I wanted. Everyone was amazingly nice and went out of their way to help me. I want to thank you all for such great help on getting the car I wanted. Everyone was amazingly nice and went out of their way to help me. More

great experience. Great honest people and I had a great experience. I will definitely be going back for my next purchase. The prices were very reasonable as well. Great honest people and I had a great experience. I will definitely be going back for my next purchase. The prices were very reasonable as well. More

Customer service is not strong with this one. I recently went here to buy a new trick for me and my family. I wanted to trade in my 2009 F250 for a newer one and buy a explorer for my wife. As I recently went here to buy a new trick for me and my family. I wanted to trade in my 2009 F250 for a newer one and buy a explorer for my wife. As negotiations began they came back with an appraisal of 4k for my truck. (btw my truck has only 78k miles) I told them they were crazy and I wanted a minimum of 12k (nothing wrong with my truck inside and outside look brand new) I informed them that there wasn't a lien or anything on this truck and I was going to purchase 2 cars today. The man and manager basically said "if you don't like it go somewhere else " so that's what I did.. Drove away and still am upset on the way I was treated. More

Completely unhelpful customer service Brought my 2014 F150 FX4 in to have some service done, called and made a appointment before hand and told them I would need a large loaner vehicle bec Brought my 2014 F150 FX4 in to have some service done, called and made a appointment before hand and told them I would need a large loaner vehicle because of my family. When I arrive they get me a loane and it’s a Ford Escape, my sons car seat wouldn’t fit and the vehicle was disgusting and smelled of cigarettes. When I return a few minutes later to exchange the horrible loaner I was told my warranty was over by months but not mileage which I know can be taken car of with a brief phone call to Ford but they wanted nothing to do with that. I got my truck and left and called and talk to a different ford dealership and they had no issue contacting Ford because the steering was a safety issue. Randy and Dan are who I dealt with and will never recommend anyone to this dealership. My wife and I our loyal ford owners and have Bought 3 brand new vehicles from Ford over the years and are very loyal to Ford and understand that this is not how things should be. Customer service is more important than the product in our eyes. More

SECOND TO NONE and totally worth the drive!!! Truly the most amazing car-buying experience ever. I walked in to a beautiful smile and greeting from the receptionist that, I'm sorry to say, I didn' Truly the most amazing car-buying experience ever. I walked in to a beautiful smile and greeting from the receptionist that, I'm sorry to say, I didn't get her name. David and Audri both greeted me with a smile and friendly handshake and same from Aaron once I decided to buy the 2011 Escape Limited. The entire process was very pleasant from the time I walked in the door until I left. I felt absolutely none of the pressure one usually experiences at car dealerships. I got a follow-up call from Audri the next day to be sure I made it home okay and to be sure I was satisfied with the car I bought. It's not a stretch to say that I wouldn't hesitate to make the drive from Kansas City in the future should I need or want to get another vehicle. A very heartfelt thank you all at McMullen Ford!!! More

new buying experience We were very happy with our experience with McMullen Ford. We bought a 2017 Ford Focus and were impressed with the salesperson's knowledge of its fea We were very happy with our experience with McMullen Ford. We bought a 2017 Ford Focus and were impressed with the salesperson's knowledge of its features and ability to help us compare other models to it to determine the best fit for us. Mr. Jess Baker was professional, respectful and friendly. Very easy to work with. He listened to our needs and didn't attempt to push us into more than we were prepared to buy. We HATE high pressure salespeople and would have walked if we had been treated that way. He did not do that at all!! We ended up with the perfect car for us and couldn't be happier! More

Nice and professional buying experience We were happy the results of this buying experience. Felt that we treated fairly and with respect. The salesperson was informative and helpful. Woul We were happy the results of this buying experience. Felt that we treated fairly and with respect. The salesperson was informative and helpful. Would recommend them to our family and friends. More